Royal Mail Tracked & signed/ebay problems

I sent an item sold on ebay with RM International tracked & signed. Was told it will arrive in 3-5 working days. They did not update tracking or attempt delivery for over a month. Buyer opened a case & got the money back. I filled out a claims form but now I don't know whether to send that. There's no compensation for late delivery and if they deliver it now eBay won't return my money anyway

Please advise as I don't know what to do.

6 Comments

Speak to Ebay directly chat to them
i used ebays global shipping program after having similar and losing out a good chunch of change.

Banned

Don't use ebay and you'll have less issues.

claim compensation from royal mail

dafunq

claim compensation from royal mail


I agree - you should be able to download forms from the royal mail web site. Include a print out of the listing so that they can see how much you have lost and royal mail should compensate.

dafunq

claim compensation from royal mail


and all you will end up with is a book of 6 1st class stamps ,
stop using RM for ebay

if you don't have an original receipt for the item you sent then expect either your money back for post cost only or a book of stamps. if you bought it to sell on and do have a receipt then you only get what you paid for it, not what it sold for. so say you paid £10 and got a receipt but sold it for say £30, you only get £10 and possibly refund of post cost but not guaranteed
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