EXPIRED

Royal Mail won't pay compensation on lost item. Help?

I sold an item on ebay and it was paid through paypal. I posted the item 1st class at my local post office branch but I used one of the new self service stands which don't issue proof of postage only receipts. The item was lost in the mail so I refunded the buyer their money and put a claim in with the royal mail. Despite giving all the relevant info, buyers/sellers addresses, ebay number, receipt, they are not paying the compensation for the item and have instead given me a book of 6 1st class stamps.
Any ideas of what I can do?
Thanks in advance.

18 Comments

The stamps are the compensation.
That's how they pay it.

Dont think you can do a lot really, without proof of postage they ain't gonna do anything.

you should have sent recorded at a minimum if an ebay sale,always get proof of posting

use this as a learning experience

Banned

of course they wont give you anything with no proof of postage. If they did, they'd have every tom, dick and harry claiming for 'missing' items!

tbh, I'm surprised they even offered you some stamps.

boothy;7858468

you should have sent recorded at a minimum if an ebay sale,always get … you should have sent recorded at a minimum if an ebay sale,always get proof of postinguse this as a learning experience




^^^ this. Why would you not get proof of postage?

Banned

what are these self sevice things? what receipt does it give you exactly?

how much was the item worth?

whatsThePoint;7859202

How long ago was it posted, you should wait at least a month before … How long ago was it posted, you should wait at least a month before giving refunds



I wouldn't wait a month as a buyer. The seller should refund after 15 days, it is then up to the seller to make the claim. Why should the seller wait a month?

I've not seen one of these self service things, but if you've got a receipt to prove that you sent the item, ie the machine takes the item from you then issues a receipt then that is your proof. Otherwise you should've got proof of posting.

whatsThePoint;7859202

How long ago was it posted, you should wait at least a month before … How long ago was it posted, you should wait at least a month before giving refunds



Not a month, royal mail tell you to wait 15 working days before you claim

Babbabooey;7858456

The stamps are the compensation.That's how they pay it.



+1 See here: psc.gov.uk/pol…tml
Even if you had proof of postage you would still have been paid in stamps.

Spriggan;7859839

+1



Not normally. I've never received actual stamps, they only give stamps when you don't have the right proof.

Banned

Spriggan;7859839

+1 See here: … +1 See here: http://www.psc.gov.uk/policy-and-consultations/consultations/royal-mail-s-compensation-schemes-for-delay-and-loss-and-damage.htmlEven if you had proof of postage you would still have been paid in stamps.


I have always received cheques. Then again, I always use recorded but boy does it involve a real major hassle getting them. I think they play it out hoping people eventually give up.

There were slips of paper that you fill in the address that your posting to and get the cashier to stamp - to act as proof of posting.

But when iv been going to my post office the last few months, they are refusing to give out these slips and saying that a reciept is enough proof. I cant see how though as the reciept itself gives no address.

OP - did they give you 1 book of 6 firstclass stamps or was it 6 books?

Original Poster

I waited for the 15 working days as they state on the compensation forms. The self service kiosks let you weigh and measure the item and then print out a receipt according to this. Their are no details on it regarding address etc, just the postage cost and what class it was sent. I cancelled the sale with ebay to at least get my fees back.
Thanks for the comments about learning by my mistakes. I usually do get a proof of postage at the counter but on the one occasion something has gotten lost I happened to use the kiosk for quickness. Always nice to get a little lecture though when you want advice

Original Poster

s_paul;7860129

There were slips of paper that you fill in the address that your posting … There were slips of paper that you fill in the address that your posting to and get the cashier to stamp - to act as proof of posting.But when iv been going to my post office the last few months, they are refusing to give out these slips and saying that a reciept is enough proof. I cant see how though as the reciept itself gives no address.OP - did they give you 1 book of 6 firstclass stamps or was it 6 books?



one book of 1st class stamps ( 6 stamps)
The item was worth £14.50

Banned

Spriggan;7859839

+1 See here: … +1 See here: http://www.psc.gov.uk/policy-and-consultations/consultations/royal-mail-s-compensation-schemes-for-delay-and-loss-and-damage.htmlEven if you had proof of postage you would still have been paid in stamps.



eh?

from ur link

For items that have an intrinsic value, with proof of posting with Royal Mail and proof of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 1st class stamps (currently £36), whichever is the lowest ;

How can you provide proof of value for something that was a gift, or something that has been in the family for years.
eg an antiquarian book from 1885?

mod

sophie2000

How can you provide proof of value for something that was a gift, or … How can you provide proof of value for something that was a gift, or something that has been in the family for years.eg an antiquarian book from 1885?


Hi sophie2000
As this thread is over 7 years old it would be best to start a new thread with your question.

Sorry, commenting is no longer available on this discussion.

Top Discussions
  1. 75% off Sky TV for existing customers. Only works when you call the specifi…17866382
  2. word association Game74044544
  3. So Brexit isn't going how a lot of Brexiters thought it would2468
  4. Spotify Family Premium share721

See more discussions