RoyalMail say item has been delivered but i've not received item

50
Posted 5th Nov 2015
Hi all

I'm sure this has happened to others i just want to know which party is responsible.

I ordered an item from ebay, it didnt arrive before i went away so presumed i'd have to collect it from sorting office when i got back. However when i got back no note had been left through my door and checking the tracking it said, 'Delivered no signature'

I've checked with my neighbours and they've not taken it in, my local sorting office also don't have any parcels for me(so they say, they were quite unhelpful as i didn't have 'we missed you card'). I've even checked behind the bins and over my fence and nothing.

It's not a high value item only £20ish.

In short who is responsible do i have to chase RM or should the seller and issue a refund if lost in the post? As the customer i don't i should have to do all the leg work?
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