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    Rubbish Sky Engineer

    I had Sky+HD installed this morning and i'm pretty annoyed with the sky engineer. He was a complete ********, seemed as though he didn't know much and wasn't very good.
    He didn't explain what he needed to do/was doing, didn't explain how to use sky-hd or anything. Just came in set-up the box and left. He also said that the sky+ features will start working within 4hrs, 4hrs later nothing, phoned sky and they said that he didn't phone them to activate it when he said he did.

    As you can tell it annoyed me! Was just wondering if its worth phoning sky and complaining, i took the details off his van. I know i probably wont get anything out of it, but it might make me feel a bit better.

    26 Comments

    Banned

    Remove swearing before you get an infraction!

    yeah they are anyoing. at my dads house the guy got the biggest drill bit you can imagion and shoved it stright through the wall.. he didnt bother clipping the wire around the wall etc.. total mess..
    oh also the guy didnt measure correctly and almost drilled stright into his mains

    hope you get it sorted i would complain but in a nice voice, don't shout at the person on the phone it's not their fault. Maybe they might give you a month free or something. Worth a try x x

    I wouldn't bother phoning, best to send an email (or 10)

    smudge79;3886081

    I wouldn't bother phoning, best to send an email (or 10)



    lol :thumbsup:

    Was it a true sky installer in a sky logo van or just a contractor
    sky use local installers as well as their own but if you complain about work done they always send their own installer out to check the work.
    You should call and report it -
    I had a true sky engineer install my sky+ and he left me his work mobile number incase I had any problems in the first 30 days to call him direct
    My father had a sky contracter who was useless and made a mess of the work so when he called to complain they sent the guy that came to me round to re-do all the work.

    yea same as above i have had a installer from custom.tv and a true sky installer, the one from custom.tv didnt seem to have a scooby and was more interested in my larger european dish, ring and complain m8 but i seriously doubt it will do anything as its not really worth them looking into, unless there where a lot of complaints about the same guy

    I would def complain, the enigineer who fitted sky for us a couple of years ago was great and he came back to install the sky +, but when we had an extra box fitted in my daughters room the guy didnt have a clue, the first guy had to come back to redo it! As above he also left his card which included his details and the name of his supervisor.

    Original Poster

    It wasn't a true Sky installer it was a contractor. Its not that he made a complete mess of anything it was just awful service. Will give Sky a phone, on a FREE phone number, and see what response i get. Their's no harm in trying.

    Banned

    Calling these muppets engineers is an insult to engineers.

    Sitting through a 1/2 day training course doesnt qualify them to that name!

    Did you make him a cuppa? ...Id have fitted and left in a huff too lol

    Try emailing the following person ([email protected]) as he seem to be quite high up and can authorise quite a lot of stuff. I emailed him as my previous sky box which i got from hotukdeals developed a common fault, it was out of warranty, it took a week to get a responce from him but he arranged for an engineer to arrive next day with a brand new sky box, all free of charge.

    He then emailed me back once the engineer had been to make sure that my problems had been sorted and asked if the engineer was any good.

    Many people had had the problem i was having and told me to email the person and all have had the same treatment, we're talking about 100's if not 1000's of people having done it, so you may be able to get somewhere with your issue.

    guv;3886244

    Calling these muppets engineers is an insult to engineers.Sitting through … Calling these muppets engineers is an insult to engineers.Sitting through a 1/2 day training course doesnt qualify them to that name!



    Spot on, cowboys, or ladder monkey's would be more appropriate.:x

    Pan111;3886279

    Did you make him a cuppa? ...Id have fitted and left in a huff too lol



    I bet he was freezing up a ladder this morning brrrr

    lol reminds me of the little guy who fitted my euro dish he hanged on to the ledge using his toes lol didnt moan once and spent ages helping me get used to my box

    i'm surprised there were no replies about being lucky at actually having sky hd installed:)

    good luck getting it sorted

    Original Poster

    The first guy that came and installed sky a couple of years ago was fantastic, sat down and showed us how to use sky etc..

    Yes i did offer him a drink, but he refused!

    He had a problem when connecting the box as the current tv doesn't have a hdmi connection, that confused him! He just ended up using the scart lead.

    Banned

    Dub1;3886352

    lol reminds me of the little guy who fitted my euro dish he hanged on to … lol reminds me of the little guy who fitted my euro dish he hanged on to the ledge using his toes lol didnt moan once and spent ages helping me get used to my box



    Ive installed my own motorised systems a couple of times.

    Yippeee..... I'm an engineer! :w00t:

    Banned

    bathfan;3886390

    He had a problem when connecting the box as the current tv doesn't have a … He had a problem when connecting the box as the current tv doesn't have a hdmi connection, that confused him! He just ended up using the scart lead.




    That would confuse anyone! What do you want Sky HD if you dont have an HDTV?

    ive had two setup's installed and never paid once and both times he has seen things ive had for sale and done deals with me lol :-D the thing with my dish is its high up so in the very strong wind has moved out of place so i have had to pay to get it sorted, what size dish do you have ?

    guv;3886393

    Ive installed my own motorised systems a couple of times.Yippeee..... I'm … Ive installed my own motorised systems a couple of times.Yippeee..... I'm an engineer! :w00t:

    Tatey;3886312

    Try emailing the following person ([email protected]) as he seem to … Try emailing the following person ([email protected]) as he seem to be quite high up and can authorise quite a lot of stuff.



    The old CEO left a couple of months ago

    The only complaints I ever get about Engineers at work are the contractors, they seem to be pretty awful :?

    Banned

    Dub1;3886410

    ive had two setup's installed and never paid once and both times he has … ive had two setup's installed and never paid once and both times he has seen things ive had for sale and done deals with me lol :-D the thing with my dish is its high up so in the very strong wind has moved out of place so i have had to pay to get it sorted, what size dish do you have ?



    1.2m powered by 36v actuator and diseqc run via a Vbox. Its floor mounted though on a 4" wide pole embedded in concrete. It aint gonna move unless I move it!

    guv;3886401

    That would confuse anyone! What do you want Sky HD if you dont have an … That would confuse anyone! What do you want Sky HD if you dont have an HDTV?



    I was thinking that too :?

    Original Poster

    DAMNOME;3886920

    I was thinking that too :?



    The tv said it was hd ready but doesn't have a hdmi slot, i thought i could use a dvi-d to hdmi but can't. So i have had to order a new tv.

    Angelstar;3886077

    hope you get it sorted i would complain but in a nice voice, don't shout … hope you get it sorted i would complain but in a nice voice, don't shout at the person on the phone it's not their fault. Maybe they might give you a month free or something. Worth a try x x



    I had **** Sky installation, complained and got first months bill waived, not bad considering I had a 3 box multi-room with all premium channels at the time ! Always worth complaining !!

    Before you order a new HD box be warned about what might be in store for you. Sky customer service is hopeless. Which has just resulted in me cancelling my entire Sky service instead of upgrading to HD. I tried to order this online when the offer came out, they couldn't complete online is I had to phone them, so I missed out on the discount of £10 for the first month's HD service.

    Then their engineers failed to turn up to three separate installation appointments, including a PM appointment on Valentine's day. WHen I phoned to find outwhat was going on the Sky customer services tried to phone the installation contractor who put them on hold for 15 minutes and wouldn't speak to them. I was told there was nothing they could do and to phone back in the morning.

    I phoned this morning to be told that apparently I was booked in for an AM appointment on Monday, which is a lie as I would never have agreed to an AM appointment. Upon checking my details they had the wrong postcode for me on their system despite me correcting it on the phone with them twice so my installations were being assigned to the wrong region. The next available appointment would be SIX WEEKS ! So having wasted three days of my time they now wanted me to wait another six weeks.

    I asked to be put through to cancellations, they offered to waive the installation fee of £30 but could not install sooner than six weeks. So given that I needed a quick installation to replace a dying Sky+ box (my 3rd incidentally) there was little point in staying with Sky with a service that continually fails to record programmes. I've cancelled, the kids will be upset but they will just have to live without Disney channel. I don't think I've ever come across a company that treats it's existing customers so poorly.

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