ryanair scum try it on again who can i report them to

37
Found 28th Jun 2010
i tried to book a flight then my connection went down in the middle of paying for it i waited 5 hours and never got sent a confirmation email i tried to log in to there webiste to see if it confirmed but it was undergoing maintenance so after 6 hours of not getting a confirmation i booked another flight it was only after i booked the second flight that i got any confirmation which included the first booking i tried to call to rectify the problem which is an 0845 number each time after hanging on i heard a message saying were too busy so we cant take your call the one time i did get through the woman on the other end hung up on me after 5 seconds of picking up saying i cant hear you so im going to hang up so i was shouting the next time i rang so they could hear me so they hung up saying i was being abusive when i was shouting please dont hang up so who can i report them toas surely there has to be something against this type of behaviour
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37 Comments
in before 3 people come in and compare ryanair to Santa and Jesus

chargeback your credit card, thats the best weapon, that costs them more than just the initial amount

cite a site glitch and zero customer support when you to the chargeback
jubbyme;8934459

in before 3 people come in and compare ryanair to Santa and … in before 3 people come in and compare ryanair to Santa and Jesuschargeback your credit card, thats the best weapon, that costs them more than just the initial amountcite a site glitch and zero customer support when you to the chargeback



thank you jubbyme but ive never done that before how do i do this
stuntman9883;8934471

thank you jubbyme but ive never done that before how do i do this



phone up your credit card company, and say you want to do a chargeback
Why not telephone them back now and explain the circumstances and situation.

You probably already know this but you ought to have telephoned them when your connection went down to check that they had your reservation.

Surely common sense will prevail and they will realise you have booked exactly the same tickets under the very same names and refund the amount to you.
jubbyme;8934480

phone up your credit card company, and say you want to do a chargeback



thank you ill try it and let you know i think i wont bother going with them again as its too much bother
magicjay1986;8934486

Why not telephone them back now and explain the circumstances and … Why not telephone them back now and explain the circumstances and situation. You probably already know this but you ought to have telephoned them when your connection went down to check that they had your reservation. Surely common sense will prevail and they will realise you have booked exactly the same tickets under the very same names and refund the amount to you.



apart from the fact its an 0845 number they had noone manning the phones on the day i booked just weekdays also as mentioned before i tried ringing ten times and only got through twice each times it charges me for calling them wether or not i get through
magicjay1986;8934486

Surely common sense will prevail.



Are you referring to ryanair here without being sarcastic?:w00t:
Seems when these companies systems go down, at the time they admit its their fault and they have problems, then they always back-track and blame you after... because its you who booked the item twice and they can't be held responsible!

Had the same problem with IWOOT, I ended up with two identical orders, they would refund my money if I returned the item, but the return postage was more than the item cost!

In the end I never used them again, they also lost business from people I told about my negative experience!

:x
stuntman9883;8934517

apart from the fact its an 0845 number they had noone manning the phones … apart from the fact its an 0845 number they had noone manning the phones on the day i booked just weekdays also as mentioned before i tried ringing ten times and only got through twice each times it charges me for calling them wether or not i get through



Wait until tomorrow and try them again. This is what I would do and I am offering you my ideas.

What is the full number? I will try and find an alternative.
i dont know what you are going to say to claim a chargeback?

take it up with your internet providor:)
guv;8934535

Are you referring to ryanair here without being sarcastic?:w00t:



Actually, I was!! I should have given more thought to what I was saying!!
magicjay1986;8934486

Why not telephone them back now and explain the circumstances and … Why not telephone them back now and explain the circumstances and situation. You probably already know this but you ought to have telephoned them when your connection went down to check that they had your reservation. Surely common sense will prevail and they will realise you have booked exactly the same tickets under the very same names and refund the amount to you.



btw common sense isnt a normal word when describing ryan air didnt you hear about when there ceo flew with them went into there longe ordered a guiness was charged 2.50 thought thats not bad for a pint then was asked if he wanted to buy a pint glass
try saynoto0870 for cheaper local rate numbers for large companies;


saynoto0870.com/com…php
Dont worry if you are a fat ass like me the doubled up seats will allow extra comfort.
magicjay1986;8934542

Wait until tomorrow and try them again. This is what I would do and I am … Wait until tomorrow and try them again. This is what I would do and I am offering you my ideas. What is the full number? I will try and find an alternative.



sorry its actually 0871 246 0000
or 09055660000-1 pound per minute
of course they only charge you 10 p per minute to ring them to complain about the 1 pounds per minute phone service
storysacks;8934557

try saynoto0870 for cheaper local rate numbers for large … try saynoto0870 for cheaper local rate numbers for large companies;http://www.saynoto0870.com/companysearch.php



they dont have any alternatives thanks anyway
If they're scum, and you know they are (by saying again) then it begs the question, why the hell are you using them?
You can phone the Irish number (where they are based) on +35312480856 How the costs compare to the 0871 number i don't know, check your call costs
peodude;8934713

If they're scum, and you know they are (by saying again) then it begs the … If they're scum, and you know they are (by saying again) then it begs the question, why the hell are you using them?



+1

Vote with your feet in future, don't just complain if they keep making mistakes.
email them?

Have a look at contact details here: ryanaircampaign.org/con…tml lol, they call it ruinair.
sickly sweet;8934758

email them?Have a look at contact details here: … email them?Have a look at contact details here: http://www.ryanaircampaign.org/contact.html lol, they call it ruinair.



there customer services email system is for changing bookings which cost at least 25 pounds on top sometimes 100 pounds and doesnt have a link or way to email them about a double booking
It says on the link: We've had another report full of praise for the help given after calling the Bournemouth number above, and also a report of a number in Stansted, which is 01279 664185/6. More recently, we've had another report that call to 01279 664185 got through to someone who was "marvellous".

Worth a try tomorrow morning or emailing anyway, no harm in sending an email off and seeing what they say.

Edit: Did you have a look at the link? It's not the normal Ryanair contact details, it's a compilation of details that disgruntled customers have put together and had success with - have a look.
peodude;8934713

If they're scum, and you know they are (by saying again) then it begs the … If they're scum, and you know they are (by saying again) then it begs the question, why the hell are you using them?



True. Pay peanuts, get monkeys.
cant see what they have done wrong at all.

how can it be their fault you have a dodgy connection and are really impatient?

1. get a better internet connection

2. get a better phone

3. Dont shout at people down the phone

4. dont be so impatient. 6 hours for a confirmation email is hardly a long time lol
jubbyme;8934459

in before 3 people come in and compare ryanair to Santa and … in before 3 people come in and compare ryanair to Santa and Jesuschargeback your credit card, thats the best weapon, that costs them more than just the initial amountcite a site glitch and zero customer support when you to the chargeback


commit fraud - nice advice, NOT! :whistling:
csiman;8936606

cant see what they have done wrong at all.how can it be their fault you … cant see what they have done wrong at all.how can it be their fault you have a dodgy connection and are really impatient?1. get a better internet connection2. get a better phone3. Dont shout at people down the phone4. dont be so impatient. 6 hours for a confirmation email is hardly a long time lol



the reason i shouted down the phone was because when i talked normally they claimed they couldnt hear me and hung up but i still got charge for the call
csiman;8936607

commit fraud - nice advice, NOT! :whistling:



how is it fraud? they wont respond on the phone, their site glitch caused a purchase that wasnt supposed to happen, OP gets money back, company gets the flight back

no fraud at all, nothing is stolen, nothing wrong with my advice, at least i gave some
jubbyme;8950914

how is it fraud? they wont respond on the phone, their site glitch … how is it fraud? they wont respond on the phone, their site glitch caused a purchase that wasnt supposed to happen, OP gets money back, company gets the flight backno fraud at all, nothing is stolen, nothing wrong with my advice, at least i gave some


it wasnt a site glitch, it was the OPs internet connection and impatience (5 hours waited before re-booking isnt ryanairs fault). Chargebacks can only be for fraud which this isnt so you are advising op to commit fraud!

dont give advice if you dont know what you are talking about
Chargebacks are for more than just fraud.

I doubt the bank would entertain this but I'd say it's worth a try.
Benjimoron;8951791

Chargebacks are for more than just fraud.I doubt the bank would entertain … Chargebacks are for more than just fraud.I doubt the bank would entertain this but I'd say it's worth a try.


fair enough but they arent to be used for someone ordering two lots of plane tickets by their own mistake / impatience. :thumbsup:
stuntman9883;8950896

the reason i shouted down the phone was because when i talked normally … the reason i shouted down the phone was because when i talked normally they claimed they couldnt hear me and hung up but i still got charge for the call



Maybe, just maybe their is a fault with your phone line, hence no internet, people can not hear you on the line.
csiman;8951737

it wasnt a site glitch, it was the OPs internet connection and impatience … it wasnt a site glitch, it was the OPs internet connection and impatience (5 hours waited before re-booking isnt ryanairs fault). Chargebacks can only be for fraud which this isnt so you are advising op to commit fraud!dont give advice if you dont know what you are talking about



actually it wasnt my connection it was ryanairs site that went down which is why they were doing repairs
scoff;8951878

Maybe, just maybe their is a fault with your phone line, hence no … Maybe, just maybe their is a fault with your phone line, hence no internet, people can not hear you on the line.



theres no problem with my phone line i could hear them and everyone else could hear me i have since found out there call centre gets paid by how many calls they take not how many problems resolved so quicker they hang up more they get paid
csiman;8951800

fair enough but they arent to be used for someone ordering two lots of … fair enough but they arent to be used for someone ordering two lots of plane tickets by their own mistake / impatience. :thumbsup:



i had to book the villa for me and 12 others or we would have lost it the least we expect is for there site to work and if it doesnt to be able to contact them im still unable to get them on the phone
stuntman9883;8965415

i had to book the villa for me and 12 others or we would have lost it the … i had to book the villa for me and 12 others or we would have lost it the least we expect is for there site to work and if it doesnt to be able to contact them im still unable to get them on the phone


originally you said it was your internet connection at fault. now its ryanairs site problem :thinking:

i tried to book a flight then my connection went down in the middle of paying for it
i meant my connection to ryanais site the other site i was on never went down so i assume it was ryanairs site at fault sorry my english isnt a level standard
still cant get through on there customer services
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