Posted 17th Apr 2009
Right, i have an 06plate Saab 9-3 estate with 53k miles on the clock. I bought it in August 2008 from Brindley Saab. I reported a steering wheel problem before xmas. They "checked" it out. They said there is no problem. It probably stiff due to the cold weather. Ican't believe i accepted this excuse. I was on the way to work the other night and the steering went really bad. I almost had to accidents. So when i finished work of the morning i took it straight to saab. Told them i wanted somebody to look at it there and then. They put in on computer and said they "checked" it again. Come back and said they can't find a problem. I said "Well lets just hope i don't have an accident" and walked out, not happy. Carried on driving it. Phoned hubby said it's def. not right! Hubby phoned them up and said for them to have it for the day and get somebody to drive it. So i took it in 9.30am wednesday morning. The mechanic who was going to be looking at it dropped me off at home in it and he felt and said, "yes it's definitley not right, the IS a problem". Any ways. Phoned them at 3pm on the wednesday to ask whet time i could have it back. They said it's just in the workshop now and the guy on the phone said "yes there is a problem, you weren't making it up". Cheeky sod, that's what he must've thought of me. I told him i know whenm my cars not right. They've kept it in... no courtesy car as they said the warranty may have run out???? On there website it states 12 month guarentee not just a warentee. I reported this problem before xmas to be told they can't find it. They reckon it's the sterring rack. They spoke to their head office. At first they wanted me to pay for it. Then head office said they'll pay 40% as a good will. Well according to their website it should still be under guarentee/warentee? I still have no car which is annoying and i'm back at work tomorrow night. Does anyone know what i should do?