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    Sainsbury TV Refund Policy

    i bought a tv few days ago from sainsbury
    dun really like it wana bring it back to store
    call d store but been told no refund for tv once is been used

    but i was informed i am able to return if i am not satisfied with my tv when i purchsed it

    any ideas guys?

    26 Comments

    Tell them the sound quality is poor and not as you expected

    Banned

    most places wont allow you to return a TV once used, however if a member of staff said you could bring it back if your not happy then I would complain to the manager and you should get your money back or at least an exchange for another TV.

    Original Poster

    is d tv not cover under the 28 days change ur mind policy?

    Banned

    dcx_badass;8311831

    Well that's not a law anyway, but dear god if you want help learn some … Well that's not a law anyway, but dear god if you want help learn some freaking english.



    lol

    mmmkbb;8311767

    is d tv not cover under the 28 days change ur mind policy?



    or d oopsie-daisy policy? :?

    just make up an intermittent fault - they will then refund

    alexthekid;8311736

    most places wont allow you to return a TV once used, however if a member … most places wont allow you to return a TV once used, however if a member of staff said you could bring it back if your not happy then I would complain to the manager and you should get your money back or at least an exchange for another TV.



    load of rubbish if i had a pound for every "a member of staff said this" id be rich

    however they may have a no quibble returns policy if your not happy with product return it within a certain amount of time then thats fair enough

    Banned

    jamstaruk1972;8311988

    load of rubbish if i had a pound for every "a member of staff said this" … load of rubbish if i had a pound for every "a member of staff said this" id be richhowever they may have a no quibble returns policy if your not happy with product return it within a certain amount of time then thats fair enough



    I worked in a similar environment and if a customer came in unhappy with a TV and said "oh someone said I could return if I didnt like it" then we couldnt argue it as "The customer is always right" so we would normally exchange it or if they got really argumentative then we would just refund them.

    I think somewhere like Sainsburys would just exchange/refund it to avoid the trouble.

    Like other people have said just make up a intermittent problem.

    sell it, its not the store's fault you made a bad decision.
    as for making up faults in the hope of a refund, this is why i hate customers

    Original Poster

    dcx_badass;8311831

    Well that's not a law anyway, but dear god if you want help learn some … Well that's not a law anyway, but dear god if you want help learn some freaking english.



    i think my english is more than sufficient for people to understand.

    Original Poster

    slackrat77;8312310

    sell it, its not the store's fault you made a bad decision.as for making … sell it, its not the store's fault you made a bad decision.as for making up faults in the hope of a refund, this is why i hate customers



    but is that not the reason why sainsbury got their 28 days change ur mind return policy? just so that if customers were not satisfied with their products, they can bring it back?

    i assume u work in CS, what has customers bringing back stuff affecting you? or is it because you are just concern about the profit of your company? or is it because that actually increase your workload?

    Sainsbury's Returns Policy says:

    [INDENT]I bought some products from you, but I don’t need them. Can I return them?

    We want you to be happy with your purchases.

    So, if your product is faulty
    Simply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. This doesn’t include electrical products.

    If you have changed your mind
    Please keep your receipt and return your item in a, saleable condition, with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.

    Exceptions apply; please see instore for details.

    Electrical goods
    If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

    If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Changed your mind? No problem
    We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

    Exceptions apply; please see instore for details.

    This Sainsbury’s policy does not affect your statutory rights.
    [/INDENT]

    See it in all its glory here: www2.sainsburys.co.uk/abo…htm

    Print that off and take it in then.

    Some_Bloke;8313400

    Sainsbury's Returns Policy says: [INDENT]I bought some products from you, … Sainsbury's Returns Policy says: [INDENT]I bought some products from you, but I don’t need them. Can I return them?We want you to be happy with your purchases.So, if your product is faultySimply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. This doesn’t include electrical products.If you have changed your mindPlease keep your receipt and return your item in a, saleable condition, with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.Exceptions apply; please see instore for details.Electrical goodsIf you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)Changed your mind? No problemWe'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)Exceptions apply; please see instore for details.This Sainsbury’s policy does not affect your statutory rights.[/INDENT]See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns



    Yeah but it says in 'new, saleable condition'. I guess the saleable condition says something but then again the word 'new' suggest something else too.

    Yeah, just make sure you haven't ripped off the stickers that advertise the products capabilities.

    We had the same problem with a TV from Argos. Asked all about bringing it back if faulty or unliked. Got it home and it had a slight fault with the internet capability on it, plus we hated the bloody thing. It 'created' dust. It was a magnet and our place is seriously well kept because of our combined allergies.
    Got the OH to take it to the desk whilst I took a call and the manager wasn't having any of it. Said it was too dusty to take back. We offered to wipe it. When I mentioned the fault - he blatently accused me of lying.

    We took it to another store without problems so no problem in the end. But customer service and plain manners don't exist everywhere!

    Some_Bloke;8313400

    Sainsbury's Returns Policy says: [INDENT]I bought some products from you, … Sainsbury's Returns Policy says: [INDENT]I bought some products from you, but I don’t need them. Can I return them?We want you to be happy with your purchases.So, if your product is faultySimply return it with the receipt and we'll be happy to give you a replacement or full refund. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanned price. [COLOR="Red"]This doesn’t include electrical products.[/COLOR]If you have changed your mindPlease keep your receipt and return your item in a, [COLOR="red"][COLOR="red"][COLOR="red"][COLOR="red"]saleable condition,[/COLOR][/COLOR][/COLOR][/COLOR] with original packaging and labels still attached, within 28-days and we’ll exchange or refund it for you. If you don’t have your receipt, we'll give you an exchange or refund onto a gift card at the current scanning price.Exceptions apply; please see instore for details.Electrical goodsIf you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee. Remember to keep your receipt as proof of purchase and return the product with all its components. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)Changed your mind? No problemWe'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached. (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)Exceptions apply; please see instore for details.This Sainsbury’s policy does not affect your statutory rights.[/INDENT]See it in all its glory here: http://www2.sainsburys.co.uk/aboutus/popularquestions/policies.htm#Returns

    just tell them its faulty, summit like it turns its self off after 15 mins if u have ya reciept they have to refund

    Banned

    lollsxx;8313874

    just tell them its faulty, summit like it turns its self off after 15 … just tell them its faulty, summit like it turns its self off after 15 mins if u have ya reciept they have to refund



    Yes, and while he's in there committing fraud, why not tell him to steal a weeks food for his family too?
    Oh and apart from that they don't have to refund at all.

    liers, the bunch of ya.

    Original Poster

    colinsunderland;8313910

    Yes, and while he's in there committing fraud, why not tell him to steal … Yes, and while he's in there committing fraud, why not tell him to steal a weeks food for his family too?Oh and apart from that they don't have to refund at all.



    i change my mind thats all.
    ifsainsbury refuse to refund they shouldn even have a refund policy then

    Banned

    How can they resell it as new if it has been used? Why should they write off a tv costing hundreds of pounds just because you changed your mind?

    Is this the case?

    'have your receipt and the product is in new, saleable condition, with original packaging and labels still attached'

    Do you still have all the original packaging, all labels/stickers still attached?

    Original Poster

    of course i have!!!!
    i still got d box, plastic cover, everything!

    I have sympathy with the OP - a member of staff has clearly said if you're unsatisfied, you can return it, so you'd have every right to be hacked off...

    ...BUT...

    ...refund policies are great - they encourage most retailers to offer you additional rights to those which are consumer law. The policy is very clear, you return that TV it won't be new or saleable, so why would they accept it as a return.

    It's definitely worth trying it on though - these companies coin it in, I wouldn't be too sad if they have to lose out on some money on a TV.

    But...given the range of TVs available these days - some great, some shockingly bad (with plenty of reviews on the internet for you to read) I don't know why anyone would commit to buying a TV that they weren't absolutley 100% sure they wanted and would like...should you not take it upon yourself to check the picture and sound quality on a display model...make sure it's the right size and looks nice...??? I wouldn't buy even a cheapy £200 telly without knowing it was right for me. If you buy something then just "don't like it" that's your tough luck usually, no?

    Original Poster

    SirBargainsALot;8314534

    I have sympathy with the OP - a member of staff has clearly said if … I have sympathy with the OP - a member of staff has clearly said if you're unsatisfied, you can return it, so you'd have every right to be hacked off......BUT......refund policies are great - they encourage most retailers to offer you additional rights to those which are consumer law. The policy is very clear, you return that TV it won't be new or saleable, so why would they accept it as a return.It's definitely worth trying it on though - these companies coin it in, I wouldn't be too sad if they have to lose out on some money on a TV.But...given the range of TVs available these days - some great, some shockingly bad (with plenty of reviews on the internet for you to read) I don't know why anyone would commit to buying a TV that they weren't absolutley 100% sure they wanted and would like...should you not take it upon yourself to check the picture and sound quality on a display model...make sure it's the right size and looks nice...??? I wouldn't buy even a cheapy £200 telly without knowing it was right for me. If you buy something then just "don't like it" that's your tough luck usually, no?



    the tv looks great in d store but horrible in my house! theres a light reflection ( i am not sure if thats d right term) on whenever the room is bright (whereby i can see my reflection in d tv) . i never have this problem with my panasonic crt. HD is fantastic thou

    i will just try , if not i will just sell it off

    Original Poster

    right now i am just trying to remember the CS i spoke to who clearly told me i can return it if i am not satisfied with it
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