Sainsburys Online Shopping - Money back TIP for failed x for y offers

    Over the past few months i've had horrible experiences with Sainsbury Online groceries, i've order 3 for 2 deals and buy one get one free where I selected different items.
    When delivered one or two items would come through but one (the free one) wouldn't, when I rang customer services they gave me some rubbish about their stock control system wouldn't be able to cope with sending out an alternative.
    Heres the tip, use the online complaints form to complain about the losses and in my case they gave me a voucher code worth double what i had lost.

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