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    Sale of Goods Act issue

    In February I bought a new camera online via a retailer, not a private sale. Anyway, it's now developed a fault (annoyingly during the holiday that I'd specifically bought the camera for) and I've contacted the vendor asking for a refund/exchange. They've come back to me stating that "Due to it being out of the 28day exchange period with us we will be unable to just exchange this product. If you contact Panasonic on 01344 476699 they will go though a few settings with you if they advise a fault they will exchange this or offer a reference number to come back to us with to return the product."

    Am I correct in thinking due to my statutory rights under the Sale of Goods Act that this is just rubbish and that my contract is with the retailer so they must sort it out themselves?

    Thanks

    27 Comments

    Banned

    easier to just ring panasonic isnt it?

    they are being helpful and cutting out the middle man, panasonic would sort out the repair anyway

    Banned

    which retailer?

    Original Poster


    colinsunderland

    which retailer?



    Southern Electric via Amazon.

    You are 100% correct, the retailer is responsible.

    Original Poster

    And here are their latest comments when I told them my contract was with them as the retailer:

    "In the act of distant selling there is a 30 day pre commission period where will will exchange or refund in this time but if it goes over this time then some products are then under the manufaturers warranty where you need to be refered back to them."

    The retailer’s obligations

    If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.

    In the first instance and if considered appropriate, the seller must offer to at least repair the goods. They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience. If any inconvenience is caused you should be given a replacement item on a ‘like for like’ basis (and not simply the cheapest and most basic model). Many consumer complaints relate to the length of time the item is away being repaired – and although you must allow reasonable time for repair, the law does not say what ‘reasonable time’ is. It very much depends on the item itself and the nature of the problem. For most things, shops would usually allow you to exchange the item or give you your money back straight away. However, if the damage is minor and can be repaired easily, then the shop can insist on this as a first option, although this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with it.

    If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them. If you do not want the seller to repair or replace, or they have told you they are unable to, you can then request they reduce the purchase price to an appropriate amount, although this does not affect your ability to take return the item if something else goes wrong

    Send the retailer this link: Sale Of Goods Act
    Edited by: "shauneco" 22nd Apr 2011

    Amazon and play.com are not bound by the SOGA. Those quoting it are incorrect.
    Buy expensive electrical products at your own risk.

    thesaint

    Amazon and play.com are not bound by the SOGA. Those quoting it are … Amazon and play.com are not bound by the SOGA. Those quoting it are incorrect.Buy expensive electrical products at your own risk.



    Why ?

    Banned

    thesaint

    Amazon and play.com are not bound by the SOGA. Those quoting it are … Amazon and play.com are not bound by the SOGA. Those quoting it are incorrect.Buy expensive electrical products at your own risk.



    Why are amazon not? I thought they were uk based

    dontasciime

    Why ?



    In the case of Play they aren't uk based, and possibly amazon if I was incorrect in thinking they were uk based

    Regardless of that though, in this case the retailer isn't either so the saint is wrong.
    It was bought from southern electric therefore they are the retailer, not amazon

    thesaint

    Amazon and play.com are not bound by the SOGA. Those quoting it are … Amazon and play.com are not bound by the SOGA. Those quoting it are incorrect.Buy expensive electrical products at your own risk.

    dontasciime

    Why ?




    Makes no difference where play are located play still have to adhere to the law jerseylaw.je/Law…htm
    Edited by: "dontasciime" 22nd Apr 2011

    Banned

    dontasciime

    Makes no difference where play are located play still have to adhere to … Makes no difference where play are located play still have to adhere to the law http://www.jerseylaw.je/Law/display.aspx?url=lawsinforce\htm\LawFiles\2009%2fL-14-2009.htm



    Says document not found
    Can you link directly to the section where it says Play are bound by UK laws and not the ones in the country which they trade from please?

    colinsunderland

    Says document not foundCan you link directly to the section where it says … Says document not foundCan you link directly to the section where it says Play are bound by UK laws and not the ones in the country which they trade from please?




    firstly the link works

    secondly please do not say I said something when I did not.

    play are bound by the laws set out in Jersey law, who have had an equivalent of the sale of goods act since 2009.
    Edited by: "dontasciime" 22nd Apr 2011

    Supermod

    dontasciime

    firstly the link works secondly please do not say I said something when I … firstly the link works secondly please do not say I said something when I did not.play are bound by the laws set out in Jersey law, who have had an equivalent of the sales of good act since 2009.



    The entire link did not work.

    This does

    Banned

    dontasciime

    firstly the link works secondly please do not say I said something when I … firstly the link works secondly please do not say I said something when I did not.play are bound by the laws set out in Jersey law, who have had an equivalent of the sales of good act since 2009.


    guess you obviously have never tried to return something to play after 30 days

    they even remove the link from your order history

    and your link does NOT work
    Edited by: "csiman" 22nd Apr 2011

    magicjay1986

    The entire link did not work. This does




    my link works for me the second I posted it it did not but an edit 2 minutes later made it it work at 17.14 same time colin posted it did not work

    to those that cannot get link to work stop clicking it in the quote

    Banned

    dontasciime

    firstly the link works secondly please do not say I said something when I … firstly the link works secondly please do not say I said something when I did not.play are bound by the laws set out in Jersey law, who have had an equivalent of the sale of goods act since 2009.



    a similar one but lacking in some pretty major parts, can you show me where the jersey law states they have to accept a return after a month for example or where, if a fault occurs within the first 6 monmths its deemed to have been there at time of purchase? Or even something that would apply in this situation, ie the customer not having to accept going direct to the manufacturer for a repair?

    Its pretty obvious to (almost) everyone thesaint was talking about the UK SOGA, you then said the law applies to everyone, so its pretty obvious people would think you meant the law that had already been mentioned.

    can't be bothered

    Banned

    dontasciime

    can't be bothered



    because you are can't, and are just trolling

    I don't need to post anything further the info is there in the documents. Play have to abide by
    The Jersey Sale and Supply of Goods and Services Act

    Do say what you want. I was not trolling. I asked why, then off my own back went looking for the answer as I never received an answer. I wanted to know so now I know.



    uns*

    to op hopefully you'll get the solution you want





    Edited by: "dontasciime" 22nd Apr 2011

    Banned

    You asked why I answered that it was because they aren't uk based, then you said it doens't matter, when it does. Posting incorrect information just confuses people and if anyone searches in future they would get the wrong impression

    play have to abide by jersey law . You would know that if you read my post correctly.





    Makes no difference where play are located play still have to adhere to … Makes no difference where play are located play still have to adhere to the law http://www.jerseylaw.je/Law/display.aspx?url=lawsinforce\htm\LawFiles\2009%2fL-14-2009.htm


    the law being jersey law . Surely you can see from how the the link starts http:www//jersey

    Anyways enough of this nonsense . You're on the ignore list for good this time. Say what you want.

    dontasciime

    play have to abide by jersey law . You would know that if you read my … play have to abide by jersey law . You would know that if you read my post correctly.the law being jersey law . Surely you can see from how the the link starts http:www//jerseyAnyways enough of this nonsense . You're on the ignore list for good this time. Say what you want.



    Yes play do abide by Jersey's SOGA. If you buy a product and it is shipped to a Jersey address they will deal with warranty. They will not deal with it when shipped to a non Jersey address. So if you are in the UK you have to contact the manufacturer for warranty issues as play state.

    Banned

    dontasciime

    play have to abide by jersey law . You would know that if you read my … play have to abide by jersey law . You would know that if you read my post correctly.the law being jersey law . Surely you can see from how the the link starts http:www//jerseyAnyways enough of this nonsense . You're on the ignore list for good this time. Say what you want.



    So they don't have to follow the SOGA, which is what the question was?
    You're obviously one of these idiots who can't possibly concede that they are wrong.
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