Found 27th Jan 2010
Hiya,
I keep having calls from Sky about the warranty on my sky + plus box, and I refuse to pay extra as I'm certain I'm covered by the Sales of Goods Act. Anyway tonight I said this to the man and he said that as the box is made outside of the EU that the act doesn't cover the box. Is this correct? I assumed that as I bought the sky+ box from Sky in the UK, they would have to abide by this act?

Many thanks in advance for any help.

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13 Comments

What a bunch of BS, Sky provide the package and have to surely obey by UK SoG law

in b4 stain

Original Poster

choc1969;7675036

What a bunch of BS, Sky provide the package and have to surely obey by UK … What a bunch of BS, Sky provide the package and have to surely obey by UK SoG law



Exactly what I thought!!

my laptop is made in china so by their reckoning thats not covered?????

what an idiot

Supermod

You have the claim against Sky, not the manufacturer. It would then be for Sky to take up their issues with the manufacturer of the box.

opsi.gov.uk/Rev…n_1

Supermod

On a side note, there is a possibility that you can enter in to the contract and then sue for inducement to contract.

You would not gain anything from this but it would teach Sky a lesson...

Complete twoddle! They're fobbing you off.

Original Poster

Thank you all!! Our Sky box has actually been playing up a bit lately, it keeps saying "clashed" when trying to record programmes but nothing else has been taped. Then through some programmes it's taped, we keep missing some of the sound, so I think I'll be writing to Sky and complaining!!

I actually managed to use the SoG act recently on a TV I bought a year ago and the DVD player stopped working so am pleased with that ^^

midjet666;7675155

Thank you all!! Our Sky box has actually been playing up a bit lately, it … Thank you all!! Our Sky box has actually been playing up a bit lately, it keeps saying "clashed" when trying to record programmes but nothing else has been taped. Then through some programmes it's taped, we keep missing some of the sound, so I think I'll be writing to Sky and complaining!! I actually managed to use the SoG act recently on a TV I bought a year ago and the DVD player stopped working so am pleased with that ^^


Have you tried a software update? Unplug it, wait 30 secs then hold "Backup" and plug back in and keep Backup pressed. After a few secs all the lights come on and it downloads latest software. Might help.

I had a problem with my Sky+ box a few months ago (wouldn't turn on). It was a few years old and at first sky said it would cost £50 or thereabouts for a replacement.
I then called them and told them I wanted to cancel multi-room for that box and they replaced it for free.
Might be worth trying that approach if you have no luck.
;-)

Sky sell their customer information to warranty companies, the moment you are out of the 12months warranty, every Sky customer gets bombarded with this crap.

Simply ask to be removed from their call list and quote the Harressment Act of 1997.

Sky Protect is the only endorsed by Sky cover, which is run by Domestic & General. The MD of D&G I have met and have dealt with his company on a business basis and they are not great imo.

I use to work for a firm that deals with Sky Warranty. We use to use Sky engineers unless it was a specialist job needed, which can be a pain as lots of them wont do extra height, or extra runs how the customer wants it.
And the details come from people when they sign up to Sky tick to be contacted by selected third parties.

Thus I am afraid if they have only rung you once, do not go quoting the Harassment Act or anything similar, if they repeat the call when you have asked to be removed from their database then you can, and Id say please do take action.

Just remember that on top of this the third parties Sky share the database with is a huge number of companies, which is furthered by certain companies selling the databases on, even though its illegal.

awoodhall2003;7676233

Sky Protect is the only endorsed by Sky cover, which is run by Domestic & … Sky Protect is the only endorsed by Sky cover, which is run by Domestic & General. The MD of D&G I have met and have dealt with his company on a business basis and they are not great imo.I use to work for a firm that deals with Sky Warranty. We use to use Sky engineers unless it was a specialist job needed, which can be a pain as lots of them wont do extra height, or extra runs how the customer wants it.And the details come from people when they sign up to Sky tick to be contacted by selected third parties.Thus I am afraid if they have only rung you once, do not go quoting the Harassment Act or anything similar, if they repeat the call when you have asked to be removed from their database then you can, and Id say please do take action.Just remember that on top of this the third parties Sky share the database with is a huge number of companies, which is furthered by certain companies selling the databases on, even though its illegal.


I remember when the interactive services subsidised the Sky Digibox, has this DB sharing taken over that role?
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