Posted 1st Jul 2021
Hello,

Wondering whether anybody can give me advice or their experience with samsung trade in.

Traded my old s10 against the s20FE, my phone had a cracked screen, so on the condition i selected no on good condition. to which it states it still needs to power on and hold battery, factory reset and no outstanding finance which it does. Just received an email saying there's a problem with my trade in and states the screen is cracked, so now they're saying i need to pay £100 excess, anybody else had this?

Cheers

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