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    Santander are AWFUL!

    Ok so i've been on hold now for 28 minutes, apparently i have got the security questions wrong, i don't see how as he asked me my name and first line of my address...!

    He is refusing to let me speak to anyone else and all he can keep saying is 'sorry sir'!!

    RANT OVER

    20 Comments

    errr, put the phone down and try again with someone else!

    Banned

    To be honest, you rang the wrong number and i answered X)

    Original Poster

    cdm22

    errr, put the phone down and try again with someone else!



    This is my 3rd attempt!

    Banned

    welcome to 2008

    consistently bottom of the customer service charts since then.

    A&L werent much better!

    Be prepared to be there a while!
    I went through all the answers I could have possibly given for my secret question when I called yday, but nope, I kept getting it wrong.. Finally she agreed to ask me other questions on my account instead. She then allowed me to change my answer to the secret question.. when she told me what the original answer was, it ever so slightly sounded like what I said (a place name) but it wasn't right at all! The person on the other end obv misheard me and wrote down something I wouldnt have gotten right in a million years!

    Mod & Ed

    Halifax are the same, I had to take prrof of id into my local branch as I failed telephone banking, all they asked was my dob and mothers maiden nameoO

    Banned

    Never had an issue with halifax, I never remember my password but they're ok with the basic security questions.

    How dare a bank adhere to DPA and have security concerning accounts. How very dare they!

    davelfc

    How dare a bank adhere to DPA and have security concerning accounts. How … How dare a bank adhere to DPA and have security concerning accounts. How very dare they!


    you're missing the point

    yes people want security but they want security that works in their favor and works as it should, not security that locks you out of your own account due to either a mistake when they set the security up or due to a pleb on the other end of the phone who can't understand basic english

    Just closed my account at the haifax...as from the end of this month they are getting rid of passbooks and replacing them with cheque books, so took all my cash out and closed down the account

    Original Poster

    dataload

    you're missing the pointyes people want security but they want security … you're missing the pointyes people want security but they want security that works in their favor and works as it should, not security that locks you out of your own account due to either a mistake when they set the security up or due to a pleb on the other end of the phone who can't understand basic english



    Exactly! Well said!

    Awful customer service, I did a thread on them last year... Never dealing with them again

    hotukdeals.com/mis…412
    Edited by: "souljacker" 11th May 2011

    With Talk Talk....the worst company have ever involved with...get rid is the answer.

    Closed my account a year ago now, never looked back!

    I work for a bank and most of the new customers i speak to are coming from santander... somethings going wrong big style.

    my other half got rid of his santander account, and we closed the hbos account yesterday. so many banks are messing people around.

    got a joint lloyds account for the DD's and a credit union account for savings now

    wishihadadonkey

    Halifax are the same, I had to take prrof of id into my local branch as I … Halifax are the same, I had to take prrof of id into my local branch as I failed telephone banking, all they asked was my dob and mothers maiden nameoO



    Doubtful as they're not even Halifax security questions, you probably failed before and never reset it.

    Cheque books to replace passbooks? Weird that when cheques are being phased out too.

    Anybody got a good thing to say about any banks? lol

    Banned

    MunkiMadz

    Doubtful as they're not even Halifax security questions, you probably … Doubtful as they're not even Halifax security questions, you probably failed before and never reset it.Cheque books to replace passbooks? Weird that when cheques are being phased out too. Anybody got a good thing to say about any banks? lol


    yes, smile & co-op have always been excellent in over 10 years of being a customer.

    Nationwide BS are also superb

    I had a problem when I setup an account with the co-op. Asked me for loads of details and one was a memorable date. Erm....I just said 1973, lol. Anyway a week or so later when I went to login to online banking it asked me for my memorable date, as in day, month year. WTF? Mine is just 1973.

    So I phoned them up and she asked me what it was, i said 1973, she said no it has to be a full date with day and month. I said well I just said 1973. She told me it was not what she had down on her file, she asked me if I had any date linked with 1973. I said yes my birthday but it is not that because I know I just put 1973 when the bloke asked me.

    She asked me what my birthday was so I told her, she said nope it's not that. I said woopy doo, very clever, I already knew that. But I have no idea what date you have got down because I only replied 1973 when I was asked for a date.

    She was adamant that I had given a date and she needed that from me, lol. What a carry on, the purpose of my phone call was because it's worng I need to get it sorted. About an hour later she decided that my correct answer to every other question was enough to prove it was my account and she changed the date for me.

    Talk about thick a pig poo. How on earth this first bloke got a day, month and year for my memorable date in the first place when I just gave him 1973 was simply incredible.

    I don't think I've talked to Santander / A&L before them when they haven't annoyed me. Twice I've been told that A&L give good rates but have bad customer service and that I should have known this and accept this if I want an account with them!

    Come to think of it, why am I still with them?

    Other than smile, recommendations anyone? First Direct seem to get good reviews?
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