Santander is sooooo annoying

4 replies
Found 16th Jul 2010
Was with Alliance And Leicester till recently(well still am) and there was always a queue when ringing up but generally was dealt with within 15 minutes.

The last 2 times I have rang have been on hold for over 30 minutes, then told they dont deal with my account, wait 10 minutes on hold to get transferred to correct department(despite me ringing correct number)

had some transcations on my account recently that I didnt recognise and first they lost my form, then all of a sudden got loads of refunds today, phoned back and was told there was no record of refunding the over £300 in charges, got put through to the fraud team without me asking(was just told they would put me on hold whilst trying to find out information) then when speaking to fraud team was told to list last transaction I made via card, but as I havent used account in ages(well once 2 weeks ago) I couldnt so was told I had to go back into the queue again for regular CS, did that and went through security answers again then was put back through to fraud department.

So its been over a hour on phone!


Its Friday night - go pour yourself a wee sherry and forget about it

Yep they are wrecking every business they took over.....

Ive already closed my alliance and leicester account due to the rotten service and my debenhams credit card is about to go the same way as again the service is shocking since santander took that over from GE Capital

Original Poster


Its Friday night - go pour yourself a wee sherry and forget about it

I dont drink anymore lol, well Id rather get a glass of coke or blackcurrant than alcohol mainly due to my weight as 1 drink even half a pint and I feel like I have had like 3 or 4 and when I get a hangover it takes about 4 days to get rid.


Some A&L are open on saturday mornings.
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