Groups

    Santander refusing to pay £100 switching incentive

    due to having used the wrong "product code" when signing up. I opened the "Preferred In credit" current account back on 7/2/11 in order to take advantage of the £100 switching incentive. I made sure I used the dedicated switching team to move two standing orders from my Halifax current account and also transferred £1000 into the account every month by standing order.

    The £100 should have been paid by the end of April but was not. So I phoned up and after being transferred all round the houses, I finally spoke with Linda of the Switcher Team on 18/5/11 who told me that I had fulfilled all the criteria and that Marketing had messed up and the money would be in my account that same day. I checked the next day (19/5/11) and it wasn't so phoned up again. After the usual, "Let me transfer you to the right department" I finally spoke with Adam of the Switcher Team.

    He asked me if I knew what "product code" I used when I signed up on the website. I told him "No I do not remember what product I used (if there was one) as it was over 3 weeks since I applied." He said "Well it looks like you've got the wrong product code for your account and are therefore not eligible for the £100." If I wanted them to investigate they would have to get the Complaints department to look into it and get back to me. Should hear back in 5 working days.

    Anyone else in the same boat?

    I know Santander are probably the worst bank for Customer Services (and rightfully so) but I only did this for the £100 incentive. I have successfully redeemed various other bank switching incentives without any major hitches.

    14 Comments

    You intentionally switched to Santander?! oO Ha ha ha!

    (sorry!)

    Banned

    Didn't you ask yourself why they were offering £100? Everyone knows how **** santander are!

    Original Poster

    cdm22

    You intentionally switched to Santander?! oO Ha ha ha! :D(sorry!)


    Well technically I haven't "switched" as I've kept my Halifax account open but this is still within their T+C's, despite receiving countless letters offering to close my old account.

    When a year has transpired I will duly close the account.

    Original Poster

    vibeone

    Didn't you ask yourself why they were offering £100? Everyone knows how … Didn't you ask yourself why they were offering £100? Everyone knows how **** santander are!


    Every bank account I have, has offered a monetary incentive at one time or another, it's not unusual. As I said, I was fully aware of their Customer Services before I opened the account and was prepared to fight for my money. I usually get a gesture of goodwill for my efforts so this is an added bonus to Santander being crap.
    Edited by: "flyingflea" 19th May 2011

    dont know what peoples problem is with santandar ive had no issues. and got £300 quid for transferring my 3 current accounts over last year plus the 3x quidco cashbacks too.

    yup, happened to me, so i told them to go swivel and went back to halifax

    Original Poster

    Wasn't happy so went into my local branch on my lunch break and got it sorted in the end

    http://img692.imageshack.us/img692/8997/capturee.gif

    flyingflea

    Wasn't happy so went into my local branch on my lunch break and got it … Wasn't happy so went into my local branch on my lunch break and got it sorted in the end



    good times. u forgot to show ur bank details and ur online password. please add and re submitt.

    Original Poster

    magicbeans

    good times. u forgot to show ur bank details and ur online password. … good times. u forgot to show ur bank details and ur online password. please add and re submitt.


    There you go...

    http://img11.imageshack.us/img11/4802/capturet.gif

    i iz getting one step closer to hacking into ur account!

    never had any problems with mine when changing, always found them to be pretty good

    Banned

    magicbeans

    i iz getting one step closer to hacking into ur account!



    Exactly what the driveway gypo said.

    Banned

    aka ur relative.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Xbox One - Buying from Other Regions *WITH* A VPN (Virtual Private Network)64490
      2. One for the mathmeticians1320
      3. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7767420
      4. Old one pound coins are they worth more then their face value1216

      See more discussions