Scammed by telephone call! Help please.

39 replies
Found 5th Mar 2011
Hi All,

Can't believe that I fell for the following!

I just had a phone call from windows support. I followed their instructions, which eventually gave them control of My computer! (idiot) They then wanted £60 to clear the viruses from the computer. At that point I told them where to go but am now worried they they will be able to see Me logging into My Bank ect.
Has anyone had this happen to them or am I the only idiot on here?
Also is there anything I can do to make My info safe?
Mike.

39 Comments

Haven't experienced it myself but it's been well publicised!
You could maybe try posting on one of the specialist computer forums, somewhere like Computeractive magazine's for example.

These types of calls happen all the time. If anybody rings and asks for me by name and I dont recognise the voice I refuse to give any information.

But you have already passed that point. I would suggest a virus check on the pc in case they have something sinister installed on your computer.
Contact your bank or any other companies where you have sensitive info - that you normally access online - and let them know your computer has been compromised.

Speak to your ISP. They may be able to assist with some security aspects.

Think carefully whenever you take a call in the future. It can be anyone at the end of a telephone line no matter how convincing they sound.
Edited by: "WoolyM" 5th Mar 2011

^^ Good advice, you certainly need to sort your computer out now.

Is dis fred 4 real?

cud any1 b that stupd?

Yes I had a phone call like this, but caught on straight away, and said them but how can this be when I don even have a pc!
At that point they put the phone down on me..!

Oh lawd....oO

Please say you're joking and somebody didn't actually fall for this.

Original Poster

I Honestly can't beleive I got caught! I'm not as stupid as it seems! (Believe it or not) Just got caught off guard.
Oh well, will have to sort it out>

Sloth/Mod

I'd back up anything you want to keep and then do a fresh install of windows.

Sorry, but LOL.

As soon as you can log on to a DIFFERENT PC and change your passwords for everything important, email, banking etc etc. Check your email to make sure they havent logged in and set up any email forwarding. Then:

Personally my advise would be to take the computer offline, back up all your documents, format and reinstall windows.

Your alternative is to take the computer offline, Smash it into a million pieces and never ever use one again.

Disconnect the PC from the internet.

Backup your data

Wipe windows and reinstall.

Change all your passwords and banking login details.

How on earth anyone falls for this, especially somebody who posts on here, i'll never know.

Edited by: "spritey" 5th Mar 2011

While your looking for a proper solution i'd download and run scans with Malwarebytes anti malware, Spybot search and destroy and maybe Adaware. Wouldn't hurt to run a virus scan as well.

I personally wouldn't bother with a Virus scan, unless you don't know how to install Windows.

A full format is always going to be far safer, as you can 100% guarantee that any trace of a virus is removed.

LMFAO, even when you can hear the Indian car noises in the background, and they have no clue what they're talking about, you still fall for this? The way they say they're from California is enough to turn anyone away..

Jetpac

Sorry, but LOL.As soon as you can log on to a DIFFERENT PC



And don't answer the phone...

Full format and restore does seem to be the recommended advice when googling the issue.

OP, for future reference you should never give out any personal information to a cold caller even if they claim it's for security reasons, never log into your bank via a link in a badly misspelled email and Nigerian Prince's don't need to use your bank account to transfer money.

^^ I am a Nigerian princess. Is that ok?

spritey

Disconnect the PC from the internet.Backup your dataWipe windows and … Disconnect the PC from the internet.Backup your dataWipe windows and reinstall.Change all your passwords and banking login details.How on earth anyone falls for this, especially somebody who posts on here, i'll never know.



and the sooner you do this the better.

Alternatively, you could let me log on to your computer, give me your bank details and I can change it for you.;)

I would recommend getting hold of a different PC and changing the passwords on your email and shopping websites just in case.

Awww so sorry to hear this, these things happen, those who have said you are silly for falling for it ignore them, these things happen! My advice to you is to completely restore the computer to its original condition, i.e delete the partition and create a new one, reinstall windows, install a virus software run a scan to check, and things should be ok. I would also change all passwords to banking etc.
Edited by: "missgem" 5th Mar 2011

Also ring your bank and get them to send you new banking login details.

Don't tell them you were at fault just that your computer detected a serious infection and you think it's better to have new passwords. The reason I say don't tell them what happened is that if money is taken from your account and you admit to allowing someone access to your computer I don't know what would happen.

chances are they didnt even know u had a pc in house just a lucky guess since most ppl do have them

I had a similar call a while back. They rang asking for me by name so they had got access to some info about me from somewhere. I am ex directory and registered with the Telephone Preference Service so I should not have received a call from anyone knowing my name in advance.

There is obviously too much selling of personal information going on that gives rise to incidents such as this.

And with the upcoming census there have already been questions asked as to whether the data we all have to provide wil actually be secure or not. The company responsible for collecting the data is American where different data protection laws are in place.
Edited by: "WoolyM" 5th Mar 2011

Original Poster

Will it be ok to use another computer connected to the same internet connection to change my passwords ect.

Donkey Kong

Will it be ok to use another computer connected to the same internet … Will it be ok to use another computer connected to the same internet connection to change my passwords ect.



Possibly, but I would talk to your ISP first.

yes that will be fine.

Banned

First thing to do is to change your number.
Second thing is on monday go and get your name changed.


They have already stolen your identity and are probably reconstructing someones face to look like yours.

Some people are right about a fresh install but you have to start from the root.

Now is probably a good time to shave your eyebrows off. Throw them off the scent.

Banned

OP what's your phone number? Can I interest you in some ruby slippers? X)

just pay the £60

Banned

nebno6

just pay the £60



http://images1.memegenerator.net/ImageMacro/5379266/cant-tell-if-youre-serious.jpg

Donkey Kong

Will it be ok to use another computer connected to the same internet … Will it be ok to use another computer connected to the same internet connection to change my passwords ect.



Yes, perfectly safe.

When one facepalm just isnt enough!
http://pic.phyrefile.com/n/na/narf/2010/06/14/facepalm.jpg

http://www.threadbombing.com/data/media/2/xgllya_2.gif
http://www.gifninja.com/Workspace/7748dede-d063-4ca7-addf-a7aafc8798fc/output.gif

Has anyone had this happen to them or am I the only idiot on here?



The average I.Q in the misc is well below the national average, you're in good company.

Original Poster

Thanks for all the wise cracks! I deserve every one of them!! Anyway hopefully I'm on My way to sorting the balls up I made. Your welcome to keep having a laugh at Me mind!

Banned

Just buy a new computer out of the money that I'm sure is coming your way thanks to a nigerian prince.

I've had these calls, only I'd read about them on here so it was in my mind it was a scam. The first one said "BT associates" & asked for me by name. The second one was "microsoft associates" and had my name. The one this week said "hallo Mrs Chalky please turn your computer on" Unusually for me I flew in to a rage and told them if I had any more scamming phone calls I would phone the police. Mr x from Bombay hung up.

Banned

OP can you please describe the exact steps you were asked to take for them to take control. Quite interested. The only way i can see them taking control is by you giving them your IP or hot mail address. Them sending a request to your pc to take control and you accepting it. I don't really think its necessary to do a format. You can search for any files they put on your computer using the time as a guide. Also in windows event viewer it will show everything they did.
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