Groups

    Scatched plasma returned to us

    My partner is furious..:x .went in =for a repair and came back scratched!! and they didnt even repair the fault!!!

    after a day of wrangles, trading standards and getting nowhere I am shattered!!!:x :x

    Is this penance for taking advance of all these deals ?

    21 Comments

    Couple of Qs

    Where did you get it?
    What make is it?
    Who did you contact to get it repaired

    Sorry to hear this has happened

    Is this a statement or a question?

    oh no, that sucks. how bad is the scratch?

    Original Poster

    Curry's
    repaired (or not as the case is) via their warranty people
    Philips

    Bought it 2 years ago, but the TV was mint...came back scratched - looks like they have strapped it up with a buckled belt!!!

    They havent denied the damage, but moved the goal post from 7-10 days to a massive 6 weeks!!!

    Consumer direct told me I'm within my right to ask for a refund/reaplcement less fair usage, since they have had 2 opportunities to fix it. something to do with satisfactory quality etc - warranty people say they are well within rights to keep it 6 weeks or replace if its not repaired in that time...

    :-(

    Original Poster

    crazyhorse

    Is this a statement or a question?



    a muttering...poss a qustion if anyone has any thoughts....getting it off my chest:cry:

    So the so called repair is being handled by an extended warranty?

    Original Poster

    dunno

    oh no, that sucks. how bad is the scratch?



    not massive massive but highly visable! on the left hand side!

    Original Poster

    crazyhorse

    So the so called repair is being handled by an extended warranty?


    yep, they took it and then sent an engineer to repair it today...but then couldnt without taking it away!

    After 5 hours on the phone today...I could quote the T&C off by heart...I asked them politely if they could tell me where it stated that chucking the Tv around the back of a van was included!!:giggle:

    If i dont laugh I'll cry after the day i've had

    tlck9

    yep, they took it and then sent an engineer to repair it today...but then … yep, they took it and then sent an engineer to repair it today...but then couldnt without taking it away!After 5 hours on the phone today...I could quote the T&C off by heart...I asked them politely if they could tell me where it stated that chucking the Tv around the back of a van was included!!:giggle: If i dont laugh I'll cry after the day i've had




    :giggle: :giggle:

    The problem with these situations is knowing what you want. Write to the company and inform them that the unit has been returned twice for repair but to no avail. Inform them of the damage sustained to the unit whilst in their hands.

    Clearly state that you would like a repair/replacement/refund and give them a period of time that you feel is reasonable before you threaten legal action.

    I usually go for 28days.

    Sometimes when an item is being repaired and the company is dragging its heels you can expedite the process by constantly phoning the same customer support person.

    They soon become sick and tired of your voice and put that little bit of effort into chasing things up.

    I can only sympathise with you, I used to work for MasterCare (the company that deals with Curry's deliveries/repairs), and I am 100% with you on this one as the only protection the tv would have had in the back of the van is a bit of bubblewrap or cardboard, it was about 6 years ago when I worked for them and they never had any protective bags on the vans and a heck of a lot of returns were damaged on the back of the van.

    And yes it will have been a buckle as it would have been strapped down and some of the lads don't give a flying *** as to how close the buckle is to the product.

    Original Poster

    I found a letter on the comsumer helpdesk which states 7 days, so i've recorded delivery a letter to Currys HQ, sheffield and also the repairer, basically telling them we are not satisfied, we'll see what response we get,,,

    I dont know if it went to repair if they could get a new casing for it?

    My brother had his plasma collected by a courier who put the screen in the back of the van and drove off, like that. Later that day my sis-in-law phoned them up and asked howz it goin', they told her the TV was broke badly blah blah blah, she said that all that was wrong with it was blah, oh no he said this and that and the other. She said I not surprised, he put i tin the back and drove off without even placing it against the bulkhead :w00t:

    The shop Dixon's and their repairers, The tech boys has told them a voucher will be at their nearest store for a replacement less some wear & tear costs, they are now going to add some more mulla and get a HD set.

    Bear with it and don't give an inch, tell the kids are inconsolable without their TV, lay it on.......

    Denial and/or ignorance is far too convienent an excuse for companies these days with zero idea of honour and honesty to customers.

    I hope everything goes well for you in this matter.

    The lesson everyone should see from this is you hand over ANYTHING valuable to a company by pickup get a receipt, if posting consider photographing it and packaging it well.

    Original Poster

    I've got a photo of the Tv before hand, but it was of the radiator cover, you can make out that the TV wasnt damaged - which i've included along with the shot of the scratched tv, fingers crossed...

    dont know about the kids, my other half was inconsolable, no XBOX360!

    tlck9

    I've got a photo of the Tv before hand, but it was of the radiator cover, … I've got a photo of the Tv before hand, but it was of the radiator cover, you can make out that the TV wasnt damaged - which i've included along with the shot of the scratched tv, fingers crossed...dont know about the kids, my other half was inconsolable, no XBOX360!


    Well there you go, just say she is preggers and no man would argue with a woman who was preggers :giggle:

    Original Poster

    Wanted to say....thanks for listerning and adding your advice..

    After a struggle, being told to F off by the repair company customer service manager (because I left the phone ringing), over 7 hours on the phone, letter to the MD chief exec (which I got fobbed off)

    I got my TV replaced, amazingly I think it was the F Off that swung it

    although they told us the new philips would fit existing brackets, it didnt so cost us £70

    got alot less than original price and not enough to buy like for like, until after sending the poor sales guy to say no he wouldnt reduce the price, told him to send the manager out...surprise surpsie the price came down without him venturing out of his office.

    Although after telling the cashier as I laughed that he was gutless, it appeared he was standing behind us!!

    We now have a TV that doesnt buzz over the noise of the TV...since when do you pay £2500 for a buzzing TV!!

    one up for the customer......dont let them get away with anything or they will

    :thumbsup: :roll: :thumbsup: :roll:

    Well done, now sit back and enjoy your new telly!

    The customer is always right, even when they are wrong - lol

    Glad to hear they didn't walk all over you, happy viewing :thumbsup:

    well done for not giving up!

    Put your feet up and feel smug now, you deserve it! :-D
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Surprise! The HUKD Summer Flamedeer Hunt 2017 **OFFICIAL THREAD** (trading …207588
      2. Best advert ever to be seen.45
      3. miikeyblue and shabbird's (but mostly shabbird's) Tuesday night pub quiz!523435
      4. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7764538

      See more discussions