Scs faulty sofa delivered how much discount can I ask for?
Found 27th Jan
I had a sofa delivered from scs in November the delivery guys informed me the back cover was cut too short about 5-6 inches so doesn’t Velcro (it’s a four seater recliner) they told me to write on there sheets faulty not happy they took picks and called a number for me who booked in a technician (4 weeks later) to come out the delivery guys told me not to accept a repair as even tho it’s black leather it would not likely match they said decline it and get a replacement. Tech comes says back and top cover need to be replaced as its far too short I advised given what delivery guys and sales guy at time of sale when I considered adding the ottoman said ( if not ordered together leather may not match) I didn’t want it repaired he took note but I got a letter next week saying cover has been ordered will be delivered within 6 weeks. Called up advised I had rejected repair offer and gave reasons they guy begged me to give them a chance to repair it I felt bad you would honestly think he was paying for the sofa himself he mentioned something quickly about possible £80 discount but let’s see what we can do with repair first. I agreed then get a phone call 5 weeks later couldn’t give me technicians app for another 4 weeks he came the other day and before I could even look he said aw this isn’t really the same it’s much darker and more shiny. He took lots of photos and it was visably different (although guy on phone has assured me he had a simple of my sofa to match from) tech advised to decline repair. I’m reluctant to send it back and ask for a full replacement as after reading some forums I feel iv got lucky there isn’t worse wrong with it ( there is also puckering or dimpling on the main middle seat part I complained about tech said this is just result of it being a natural product it happens nothing can be done but doesn’t look great) so worried about requesting a replacement it’s not great the cover hangs at the back but liveble. I’m just looking for advise on how much discount to ask for it I keep the suite £80 seems very low to me for an item delivered faulty. Any advice would be great thanks