Found 12th Feb 2010
If i sell something on ebay and post it, who is liable if it doesn't get to teh buyer.

I sold something recently and it was sent through regular post. The item didn't cost much so there was no point paying extra for sepecial delivery etc.

The buy has not received it and wants me to refund her. Where do i stand, as essentially i have no proof of posting, but similarly she could be lying and received teh goods.

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11 Comments

ideally u should have got yourslef proof of posting from post office as then u could prove that u have sent item. As it cost nothin to get the proof of posting

Banned

The onus is on you to get the goods to the buyer. Recorded Delivery or some other method of receipt confirmation is your insurance - not the buyers.

You're liable and hopefully it's not an expensive lesson to learn.

I believe you have to prove it was delivered, if you can't you have to refund. That's why when I used to sell stuff on the 'bay EVERYTHING was sent with a proof of posting or recorded.

the seller (you) is liable.....might have a (slight) argument if you stated you wouldnt be liable in the listing....

You have to cough up and give the buyer a refund. Always make sure to get proof of postage as you shoul be able to get composation from the royal mail if your post goes missing.

until it reaches buyer you are liable, Best thing to do is send refund and then you will have to claim off of royal mail for item not being delivered.
Also how long ago was it as royal mail state to wait 15 working days?
And when sending in future always pay extra 75p to send recorded helps alot:thumbsup:

Forget about claiming as seen you have no proof of posting.
Didnt you keep the reciept you get when sending item?

steve1221;7823254

I believe you have to prove it was delivered, if you can't you have to … I believe you have to prove it was delivered, if you can't you have to refund. That's why when I used to sell stuff on the 'bay EVERYTHING was sent with a proof of posting or recorded.



You still need to send refund even if you have proof, Then its your job to claim from royal mail for item not being delivered.

Basically without proof of posting or sending recorded, Special Delivery not alot you can do

michaelanderson;7823301

You still need to send refund even if you have proof, Then its your job … You still need to send refund even if you have proof, Then its your job to claim from royal mail for item not being delivered



Yeah, I know. I was just saying you need to cover yourself. The op says they didn't get any form of proof of posting, so they don't even have any come back on the post office. ..

Basically you are stuffed!


As is said above, always get at least proof of postage if selling on ebay, preferably recorded (as only an extra 60p)

As above. I learnt the hard way too when someone stitched me up on here...

Banned

g1bbuk;7825334

As above. I learnt the hard way too when someone stitched me up on here...



From this thread ?

hotukdeals.com/ite…ale

Is so, what was the outcome. If not, let us know more, if not already done so.
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