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    Send a parcel with parcelforce 48, buyer claims to not got it but tracking says their neighbour signed

    Hi, wondering if anybody can shed a little light on this for me before I begin to panic. I sold an xbox on ebay and shipped it with parcel force 48. Dropped it at the post office on Monday. Seems it didn't get picked up until Tuesday and it was delivered today (Thursday) the tracking states it was delivered with a neighbour at just a few mins before 9am. The buyer states no card was left by parcel force and he's been to his neighbours and they haven't signed for anything. So hes saying he's left with no Xbox. I gave him the tracking for him to check for himself. The tracking doesn't show which neighbour or a signature. Will parcelforce be able to tell me which neighbour it's gone to? And show me a signature? They are closed until tomorrow so cannot check just now. I can't help but feel things are a little fishy myself but I'm not going to accuse any wrong doing obviously. I suggested that it could be a neighbour who works nights or doesnt have children due to the time it was signed for. Surely anybody with children would still be out doing the school run at that time of the morning.

    What should my next step be? And where does this leave me with facing some nasty ebay action and being left out of pocket? Will parcelforce refund this? I know that they have a location tagging system which will show me where they were at the time of delivery.. Does that mean it's then the buyers responsibility to sort this with his neighbour or is he still going to win a dispute with eBay when he no doubt opens one against me?

    I can't see where it's fair for me to lose out on this as I sent the parcel.. Made sure it needed a signature. Made sure it was covered and paid for upto it's value incase of delivery damage. Anybody who could advise me on this would be a great help

    30 Comments

    Original Poster

    I'd like to add also that since I made the suggestion to him that whichever neighbour has signed for this doesn't have a leg to stand on as his scanner will put him at the location he was supposed to be at the time of signature I haven't had a response. I'm wondering if he just fancied his chances at ripping me off because maybe the courier didn't leave the card to say its with a neighbour and he didn't realise that such technology is used by couriers.

    You should call to PF and ask them why da **** they left parcel at neighbors apartment. Lazy mother f.... theirs bloody work is to do another delivery attempt on the following day! Neighbor could take advantage of situation and just kept it for himself...

    mod

    I would try and resolve this with Parcelforce tomorrow. If it doesn't reach a satisfactory conclusion and the buyer doesn't get the Xbox then ask him to open up an 'item not received' case with ebay.
    Ebay will immediately ask you for a tracking number. Supply it and then take it from there.
    In short it sounds like neither you nor the buyer have done anything wrong and Parcelforce are totally to blame, but I'd let ebay / paypal resolve this. (Unless of course he is trying to scam you - hence why he needs to open the case with ebay).
    Edited by: "andywedge" 6th Jul

    Original Poster

    HavocLP

    You should call to PF and ask them why da **** they left parcel at … You should call to PF and ask them why da **** they left parcel at neighbors apartment. Lazy mother f.... theirs bloody work is to do another delivery attempt on the following day! Neighbor could take advantage of situation and just kept it for himself...




    I'm really mad about it. I offered the buyer the option to collect from his local post office first too and he declined. He will be wishing as much as me that he took that option now. I always thought couriers could only deliver to a neighbour If requested so. And I definitely didn't ask for it to go to a neighbour of the buyer

    Original Poster

    andywedge

    I would try and resolve this with Parcelforce tomorrow. If it doesn't … I would try and resolve this with Parcelforce tomorrow. If it doesn't reach a satisfactory conclusion and the buyer doesn't get the Xbox then ask him to open up an 'item not received' case with ebay.Ebay will immediately ask you for a tracking number. Supply it and then take it from there. In short it sounds like neither you nor the buyer have done anything wrong and Parcelforce are totally to blame, but I'd let ebay / paypal resolve this. (Unless of course he is trying to scam you - hence why he needs to open the case with ebay).




    Thanks Andy. I'll be sure to be on their line at 8am sharpish. Will ebay not just instantly side with the buyer on it as he doesn't have his parcel? A d who will they get the money from if they do decide neither of us are at fault? I've never been in this situation before.

    I do have a slight worry that he's trying to scam me. I think he may have seen he's bought from and communicating with a female and just taking a chance because the courier didn't post a slip through his door to tell him its gone to a neighbour. Or maybe that's me being too worried and he's worrying just as much as I am.

    I've sent loads of consoles before without the protection of ebay. I've sold on this site for years and never a issue like this. I worry that people who buy from ebay KNOW they are likely to be sided with from the ebay team and take the chance.

    This is a scam. I suffered with this recently. Paypal will always- ALWAYS- side with the buyer. They will be refunded, and you will be billed for the cost of the xbox.
    Parcelforce 48, tracking numbers, EVEN (!!!) recorded delivery are no guarantee against this type of fraud, if the buyer maintains they didn't receive the item. They are insured by paypal, and they know it.

    The only way is to send items 'Special delivery'. That way you are insured up to £1000 also, not just the buyer.

    You have been scammed.Take all the money out of the account linked to your paypal account, and cancel any direct debits to paypal. Phone your bank and tell them to block any direct debits from paypal. You will be charged for the cost of the xbox... meanwhile buyer gets to keep xbox, and paypal refund him his money also.

    Get on the phone to your bank pronto!
    Edited by: "The_Circle" 6th Jul

    Original Poster

    The_Circle

    This is a scam. I suffered with this recently. Paypal will always- … This is a scam. I suffered with this recently. Paypal will always- ALWAYS- side with the buyer. They will be refunded, and you will be billed for the cost of the xbox. Parcelforce 48, tracking numbers, EVEN (!!!) recorded delivery are no guarantee against this type of fraud, if the buyer maintains they didn't receive the item. They are insured by paypal, and they know it.The only way is to send items 'Special delivery'. That way you are insured up to £1000 also, not just the buyer.You have been scammed.Take all the money out of the account linked to your paypal account, and cancel any direct debits to paypal. Phone your bank and tell them to block any direct debits from paypal. You will be charged for the cost of the xbox... meanwhile buyer gets to keep xbox, and paypal refund him his money also. Get on the phone to your bank pronto!




    This is why I wanted to avoid ebay. I can't cancel my direct debts with PayPal as I pay for my S8 monthly through PayPal credit. I will fight it to the death if I'm honest. I think me telling the guy that I'm aware that location scanning etc is a thing with couriers has spooked him a bit as he's not messaged me back since... And he was messaging me quite aggressively before that. Hopefully he's in experienced in this whole thing and realises he's doing wrong. Ebay really need to find a better way to deal with this. I've read too many horror stories

    I've had this situation happen to me (as the recipient).
    Turned out the lazy delivery toerag had lobbed the parcel over a wall into the back garden.
    Only found it by accident the next day.

    Original Poster

    parsimony

    I've had this situation happen to me (as the recipient).Turned out the … I've had this situation happen to me (as the recipient).Turned out the lazy delivery toerag had lobbed the parcel over a wall into the back garden.Only found it by accident the next day.




    Gosh! Was this with parcel force too? I'm begining to think I'd of been safer using hermes

    I bought a book for eBay, to which I didn't receive after a week had passed I contacted the seller and he didn't understand why, but he did send another as he had a few copies. This time it was on on a 48 track. I got an an email saying it had been delivered, I rang the misses and she said it hadn't. I checked the tracking number online and it said it was signed by my neighbours with the name Stevens, to which my neighbours are polish and that isn't there name. The next day I found it in my recycling bin.

    With no doubt the courier is to blame even if the buyer is trying to pull a fast one. I used to be one and once I left a parcel in a doorstep as the instructions said on it said I could. A few days later they reported they hadn't received it and it turns out it was a laptop to which I ended up having to pay £400 out my wages to cover it. They cancelled there order and got there money back and ended up with a free laptop.

    I sold a PS4 on eBay when they first came out. I sent it parcelforce and the tracking showed that nobody was home when they tried delivery and so was returned to the depot and then the person went to collect it and signed for it there.

    About a week later they messaged me to say they hadn't received it. I mentioned that it was tracked and marked that they had signed for it at the depot that will most likely have cctv and I will look to contact the police. They suddenly changed their story and claimed that actually they had bought two and it was the other one that hadn't arrived.

    He was clearly trying to scam me but I scared him with the threat of going to the police.

    I thought ParcelForce did not leave a parcel with a neighbour?? Always thought if the recipient didn't answer then they left a card offering collection from local Post Office or rearranging delivery.

    Original Poster

    chris_133

    I bought a book for eBay, to which I didn't receive after a week had … I bought a book for eBay, to which I didn't receive after a week had passed I contacted the seller and he didn't understand why, but he did send another as he had a few copies. This time it was on on a 48 track. I got an an email saying it had been delivered, I rang the misses and she said it hadn't. I checked the tracking number online and it said it was signed by my neighbours with the name Stevens, to which my neighbours are polish and that isn't there name. The next day I found it in my recycling bin. With no doubt the courier is to blame even if the buyer is trying to pull a fast one. I used to be one and once I left a parcel in a doorstep as the instructions said on it said I could. A few days later they reported they hadn't received it and it turns out it was a laptop to which I ended up having to pay £400 out my wages to cover it. They cancelled there order and got there money back and ended up with a free laptop.




    Christ. People are horrible. Ebay really should change their policies as how easy they make it is just magnetising all the bad eggs to do bad things to genuine sellers without having to break a sweat. It's about time all posage services caught up with Dpd. If someone expecting a parcel can see how far away the driver is and can either make sure they are home for that ten minute slot of him being close to your house and then delivering and going or make sure somebody else it. The option to deliver to a neighbour can be scrapped completely.

    Original Poster

    farmlama

    I sold a PS4 on eBay when they first came out. I sent it parcelforce and … I sold a PS4 on eBay when they first came out. I sent it parcelforce and the tracking showed that nobody was home when they tried delivery and so was returned to the depot and then the person went to collect it and signed for it there.About a week later they messaged me to say they hadn't received it. I mentioned that it was tracked and marked that they had signed for it at the depot that will most likely have cctv and I will look to contact the police. They suddenly changed their story and claimed that actually they had bought two and it was the other one that hadn't arrived.He was clearly trying to scam me but I scared him with the threat of going to the police.




    I'm hoping that's what's happened here with this guy. I haven't had a message since I told him I'll call PF tomorrow and check the location of the driver and where he obtained a signature. I'm really hoping it's scared him off.

    Original Poster

    Van1973

    I thought ParcelForce did not leave a parcel with a neighbour?? Always … I thought ParcelForce did not leave a parcel with a neighbour?? Always thought if the recipient didn't answer then they left a card offering collection from local Post Office or rearranging delivery.




    I thought that also. As I left no note for him to leave it with a neighbour and wouldn't of done even if the buyer had asked me too. I'd of just told him it was too risky to me to do that.

    Don't worry about current direct debits you have with paypal. Your bank will stop all paypal direct debits, should you instruct your bank to do so, and paypal could do nothing.
    You could finance your S8 though another card or account.

    It may not come to this, but it reeks of fraud, and I'm just making you aware of what is likely going to happen, and what you can do to protect yourself.

    I had a similar thing happen to me, Paypal refunded the buyer, then when I submitted proof of delivery, they also gave me the money that they had withheld. You may be covered under paypal seller protection.

    chantelle31020 m ago

    Christ. People are horrible. Ebay really should change their policies as …Christ. People are horrible. Ebay really should change their policies as how easy they make it is just magnetising all the bad eggs to do bad things to genuine sellers without having to break a sweat. It's about time all posage services caught up with Dpd. If someone expecting a parcel can see how far away the driver is and can either make sure they are home for that ten minute slot of him being close to your house and then delivering and going or make sure somebody else it. The option to deliver to a neighbour can be scrapped completely.


    The problem is that Ebay can't really change their policies, because that's the new normal. The buyer is always right - because Amazon would always refund or send another, so if Ebay didn't follow suit then their platform would suffer. Given how you can order anything from anywhere now, and anyone can buy a cheap phone from China etc., there's less and less of a cost benefit to buying from an ordinary person as opposed to a company. End result is that everyone has to be as flexible as Amazon (or much cheaper) because that's what people expect now when shopping online.

    Someone made a good point. why are DPD so much more advanced than other couriers. They don't even seem to be trying to catch up with DPD.

    chantelle3101 h, 8 m ago

    Gosh! Was this with parcel force too? I'm begining to think I'd of been …Gosh! Was this with parcel force too? I'm begining to think I'd of been safer using hermes



    Can't remember who it was with now, but I do remember that the contents consisted of two computer hard drives which miraculously suffered no damage.

    Just a thought, if you still have a copy of the serial number, could you not contact Microsoft and explain that it is technically stolen. They could ban it from live.
    I know this doesn't help with your money situation, but you could threaten to use it.

    Daza_69

    Just a thought, if you still have a copy of the serial number, could you … Just a thought, if you still have a copy of the serial number, could you not contact Microsoft and explain that it is technically stolen. They could ban it from live.I know this doesn't help with your money situation, but you could threaten to use it.



    This a great idea and one you should definitely use as it sounds to me like he is trying to rip you off

    I've even had this with Royal Mail to say it was signed for by a neighbour it actual fact it had not been delivered at all it arrived 2/3 days later all a bunch of tits !!

    chantelle310

    Gosh! Was this with parcel force too? I'm begining to think I'd of been … Gosh! Was this with parcel force too? I'm begining to think I'd of been safer using hermes


    Definatley not! I had a laptop delivered to my trash bin last year.. I got no note and the tracking said delivered to my outhouse.. which I don't have.. finally found it next day when I went to put the bin out and I thought I'll just check it and there it was sat on top of all my household rubbish! It was all damp on the laptop when I opened it but Hermes were no use and wouldn't do anything, said it was a safe place! Laptop stopped working within 6 months. Sure the damp didn't help it. Absolute idiots..

    Probably did collect it from the neighbour, but trying for a freebie, as long as you've got the tracking number / receipt, you will be able to get a refund from the post office, obviously you have no control over the delivery man, where he's delivered too, but your safe, with the receipt, as the buyer leaving you bad / negative feedback if this is the case, just get in touch with ebay customer service and they can see the tracking themselves and remove the feedback, very good customer service, these scumbags hope the driver deliver elsewhere so they can do this scam, and deny they got it, don't let this experience put you of ebay, theirs plenty of good people out their , it's just scum who give it a bad name, I've used ebay for many years, I know theirs other options,but not a bigger audience.

    That's why you should only sell bulky expensive items locally on gumtree or Facebook.
    Collect for cash only, saves messing about with posting and "missing" items.

    Tell them you have asked Microsoft to track the ip as you have given them the consoles serial number, see if he bottles it.
    Edited by: "thedvdmonster" 7th Jul

    Original Poster

    Thank you all for the responses. I feel a bit better about it today as he's not make any contact since I mentioned I'll be getting PF to check the gps of the driver matches up to where he lives. I've got the surname and initial of the neighbour who he delivered too. And done a little digging myself. I found the buyer on Facebook very easily and he has that neighbour in his friends list too. So I'd definitely say I'm being scammed here. The above comment about telling him I'm getting Microsoft to check the ip address of the console is a great idea and I'll be using that as my next response should he return today with the same 'neighbour hasn't got it' rubbish.

    Thank you guys.

    I hope it gets sorted for you OP. Situations like this are why I never sell on eBay anymore.

    Let us know the outcome

    Original Poster

    Hey guys. Surprise surprise the Xbox has now arrived with the buyer and he's a happy chap. Thank you all for the advise. I'm right down the middle with this and not sure if he just didn't knock on enough doors down or he was trying to scam. But either way the outcome hasn't rinsed me.

    chantelle31058 m ago

    Hey guys. Surprise surprise the Xbox has now arrived with the buyer and …Hey guys. Surprise surprise the Xbox has now arrived with the buyer and he's a happy chap. Thank you all for the advise. I'm right down the middle with this and not sure if he just didn't knock on enough doors down or he was trying to scam. But either way the outcome hasn't rinsed me.


    May also be completely innocent - I've had several experiences of things being scanned as "delivered" when the delivery person begins his route, then they don't make it to me until the next day or day after. Either way, glad it all worked out.
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