Found 1st Jun 2008
i have been with ntl for 5 years and virgin for 3 years.i am on the xl package and have got a v+box in the living room and the standard box upstairs.
i took out the 3 for £30 deal and get free eve/wk end calls
the problem is every month they charge me £15 for a additional v+ box i have not got,£10 for multi room instead of £5 and also charge me £5 for not paying by direct debit
my arguement is if i pay direct debit then it going to take me ages to get a refund and i like looking at my bills
i phone them up every time my bills come in to explain to them their mistakes and i have had enough
what would you do

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17 Comments

go.............

Banned

Leave. N(ever) T(rust) L(iars)

Changing their name hasn't changed their CS tactics!

Leave........

.................. and take them to court for brech of contract!

there pathetic, i've moved to sky now pal!

leave!!! i used to be with ntl and the hassles i had with them over my account! i moved to sky and not had any major problems

I'd leave. I was with virgin for a year up to last month. every month my bill was wrong and once my broadband stopped working so in 48 hours ( a weekend) i spent 19 hours on the phone to them as i was talking to someone abroad who didnt understand. They are one of the worst companies in the world. I would leave definately!!!

Banned

4241mackay;2222785

there pathetic, i've moved to sky now pal!



You're about 14 arent you ?

:whistling:

wierdowoss;2222990

You're about 14 arent you ?:whistling:



I was thinking that, im sure his 16 but still................

Leave, Virgin have caused me and my family havoc for the last year. I can't really be constructive as your situation obviously differs from ours (we don't care about TV) but I'd love to see them lose another customer!

Lol, 18 Stupids

hollypinder, we had this convo the other nyt too

hollypinder;2222954

I'd leave. I was with virgin for a year up to last month. every month my … I'd leave. I was with virgin for a year up to last month. every month my bill was wrong and once my broadband stopped working so in 48 hours ( a weekend) i spent 19 hours on the phone to them as i was talking to someone abroad who didnt understand. They are one of the worst companies in the world. I would leave definately!!!



you should leave, and if you still unsure they might offer you reductions when you try to cancel....


19 HOURS on the phone ...Bet you were knackered

hollypinder;2222954

I'd leave. I was with virgin for a year up to last month. every month my … I'd leave. I was with virgin for a year up to last month. every month my bill was wrong and once my broadband stopped working so in 48 hours ( a weekend) i spent 19 hours on the phone to them as i was talking to someone abroad who didnt understand. They are one of the worst companies in the world. I would leave definately!!!



Send them a nice big letter too if you have the time. I'm planning on one of these for when the contract at the new house is up and am certain to leave them unless they can offer me a miracle (something close to paying ME for using their services). They're def the worst company I've dealt with in years.

4241mackay;2223057

hollypinder, we had this convo the other nyt too



Oh rite yeh i forgot but u live at home with ur parents did u say so surely u dont have virgin!!

boza;2223092

you should leave, and if you still unsure they might offer you reductions … you should leave, and if you still unsure they might offer you reductions when you try to cancel....19 HOURS on the phone ...Bet you were knackered



Yeh and very angry!! and i made sure they knew it. I did get £75 knocked off my bills for it tho but still didnt make it better 4me!!

TGB;2223132

Send them a nice big letter too if you have the time. I'm planning on … Send them a nice big letter too if you have the time. I'm planning on one of these for when the contract at the new house is up and am certain to leave them unless they can offer me a miracle (something close to paying ME for using their services). They're def the worst company I've dealt with in years.



I did get £75 knocked off my bills for it tho but still didnt make it better 4me!!

lol, you joker holly pinder hows you n Genious going and yhyh, i got sky in my bedroom with a SKY HD box is mint, with ma BUSHD 32 INCH yay lol, but yh, no problems with sky so far and theyv done the bill correctly so... ya know!

Alright then hollypinder

4241mackay;2223706

lol, you joker holly pinder hows you n Genious going and yhyh, i … lol, you joker holly pinder hows you n Genious going and yhyh, i got sky in my bedroom with a SKY HD box is mint, with ma BUSHD 32 INCH yay lol, but yh, no problems with sky so far and theyv done the bill correctly so... ya know!



i havent spoken 2 him for ages. lol. there is no me and genious!! lol.
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