Shameful After sales service at microdirect.co.uk

7 replies
Found 8th Dec 2008
Bought a Freeview Recorder from these monkeys- paid for postage to my home.
Faulty, so had to return, again at my expense.
Confirmed return with courier tracking.
They take 2 weeks to 'confirm' that the product is faulty.
5 emails over the last 6 weeks and still no refund.
Have just contacted credit card to charge things back.
Beware these guys if tthings go wrong!

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7 Comments

Should be in misc NOT deals

Under distance selling regs, if an item is faulty on arrival, you do not have to pay to return the item.

Have you contacted Trading Standards?

Banned

Thats funny i bought a freeview box off them. They have sent me 3 broken boxes all which i have to send back. I ordered the freeview box in september and still its not sorted. There company is awful and i wouldn't recommend it to anyone, when i ring there so lazy and helpless! Do Not Touch These!!! Lol

publicnme;3697665

Under distance selling regs, if an item is faulty on arrival, you do not … Under distance selling regs, if an item is faulty on arrival, you do not have to pay to return the item.


Interesting. So what do you do? Ask the company to collect or ask the company to refund the carriage cost?

Original Poster

They dont even answer the phone at customer svs!!

doberman;3697766

Interesting. So what do you do? Ask the company to collect or ask the … Interesting. So what do you do? Ask the company to collect or ask the company to refund the carriage cost?


ask them to send you a pre-paid returns label or to collect it from you.

]Paragraph 3.57
As mentioned above, they either collect or send a pre-paid label.

Also, "On the cancellation of a contract, any sum paid by the consumer must be repaid as soon as possible and, in any case, within thirty days of cancellation. The full price paid for the goods including the cost of delivery must therefore be refunded. A supplier may (except where goods are returned because they are faulty) impose a reasonable charge to cover postage costs incurred by the supplier where it bears the cost of the consumer returning the goods provided this is clear in the contract and the consumer gets notice of this in advance as part of the written confirmation relating to the right to cancel."

So I'd get in touch with Trading Standards.
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