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    Hi Guys

    I just made an order on shopto via paypal for a ps4 pro. i paid the order and got the email for the order. i then cheaked my account and it changed to processing but i got an email saying my account was closed due to having another account witch im unaware of.

    what will happen with my order now?

    thanks guys

    22 Comments

    Hi,

    We are not shopto customer service, sorry we can't help.

    Yours

    HUKD Community.

    Original Poster

    i know that but just wanted to know if anyone has had this problem etc before and what will happen with my order. i have emailed them but cant find a phone number apart from a 08 number

    thanks

    They won't sell you an item because you have two accounts? That's a weird way of doing business if that's their normal protocol.

    Satdude

    i know that but just wanted to know if anyone has had this problem etc … i know that but just wanted to know if anyone has had this problem etc before and what will happen with my order. i have emailed them but cant find a phone number apart from a 08 numberthanks



    ​i would await a reply to the email you have sent, but remember today is bank holiday, so they may not be working today

    Gavin lewis, bit of a sarcastic reply from admin to some one asking the HUKD community for advice dont you think
    Edited by: "psmith1958" 17th Apr

    Original Poster

    MIDURIX

    They won't sell you an item because you have two accounts? That's a weird … They won't sell you an item because you have two accounts? That's a weird way of doing business if that's their normal protocol.



    tbh im unaware of another account. i wasent logged in when i ordered. i oht the order in my basket and pressed pay via paypal. it then said do you have an account and i pressed no then it took me to paypal to pay. paid the order then it made an account for me with my paypal email

    Satdude

    tbh im unaware of another account. i wasent logged in when i ordered. i … tbh im unaware of another account. i wasent logged in when i ordered. i oht the order in my basket and pressed pay via paypal. it then said do you have an account and i pressed no then it took me to paypal to pay. paid the order then it made an account for me with my paypal email



    ​when it made you an account with the paypal email addy, did it ask you to add a password ?

    Original Poster

    psmith1958

    ​when it made you an account with the paypal email addy, did it ask you t … ​when it made you an account with the paypal email addy, did it ask you to add a password ?



    no mate after paypal payment it returned me to shopto and noticed it was signed in and it was my paypal email address. didnt do any password tho but got an email on my paypal email too that the account was closed.

    psmith1958

    ​i would await a reply to the email you have sent, but remember today is b … ​i would await a reply to the email you have sent, but remember today is bank holiday, so they may not be working todayGavin lewis, bit of a sarcastic reply from admin to some one asking the HUKD community for advice dont you think


    Wake up ! Gavin Lewis is a username not admin oO You don't have to be a sheep to be a member of HUKD - but it helps

    Have the exact same issue, ordered a game just before the bank holiday and had a spew of emails saying my accounts have been closed. Rang them up and found that a previous tenant had an account with them. I rang up their customer services 01344404773 (saynoto0870) who have said they will put in a request to fulfill the order and make sure my account is the main account at the address from now on.
    Edited by: "stoneblade" 17th Apr

    Original Poster

    stoneblade

    Have the exact same issue, ordered a game just before the bank holiday … Have the exact same issue, ordered a game just before the bank holiday and had a spew of emails saying my accounts have been closed. Rang them up and found that a previous tenant had an account with them. I rang up their customer services 01344404773 (saynoto0870) who have said they will put in a request to fulfill the order and make sure my account is the main account at the address from now on.



    i have paid the full price mate so will the order still come or do i have to call? thanks

    Original Poster

    i also tryed to call that number ( 01344404773 ) but just comes up call failed

    rogparki

    Wake up ! Gavin Lewis is a username not admin oO You don't have to be a … Wake up ! Gavin Lewis is a username not admin oO You don't have to be a sheep to be a member of HUKD - but it helps



    ​just a troll then (im being polite)

    Satdude

    i also tryed to call that number ( 01344404773 ) but just comes up call … i also tryed to call that number ( 01344404773 ) but just comes up call failed



    ​They aren't open til tomorrow. You will have to ring them to confirm the order has gone through. Mine was stuck on processing, and would have stayed that way.

    psmith1958

    ​just a troll then (im being polite)


    Sorry , the user you presumed was HUKD admin, GAVINLEWISHUKD , is just a username not HUKD admin . Apology accepted , but please take more care in future before accusing folk of being Trolls .

    rogparki

    Sorry , the user you presumed was HUKD admin, GAVINLEWISHUKD , is just a … Sorry , the user you presumed was HUKD admin, GAVINLEWISHUKD , is just a username not HUKD admin . Apology accepted , but please take more care in future before accusing folk of being Trolls .



    ​was i accusing YOU of being a troll ? .... NO i was not, read my comment again

    Original Poster

    stoneblade

    ​They aren't open til tomorrow. You will have to ring them to confirm the … ​They aren't open til tomorrow. You will have to ring them to confirm the order has gone through. Mine was stuck on processing, and would have stayed that way.



    ill try tomorrow is that the correct working number mate

    If you order again use a credit card, using Paypal for more than a £100 purchase gives you less protection, Paypals own protection is exactly that, if you have to make a claim and they say no it's final.

    Have you ordered from them before using Paypal because as far as I remember it creates an account automatically, so answering no to that question about having an account when its probably link to the paypal account is probably the issue.

    It would create a second account linked to a Paypal account already on their system.
    Edited by: "4Real2016" 17th Apr

    Original Poster

    4Real2016

    If you order again use a credit card, using Paypal for more than a £100 … If you order again use a credit card, using Paypal for more than a £100 purchase gives you less protection, Paypals own protection is exactly that, if you have to make a claim and they say no it's final.Have you ordered from them before using Paypal because as far as I remember it creates an account automatically, so answering no to the question about having an account when its probably link to the paypal account is probably the issue.



    first time ordering via paypal and yes when it asked if i had an account i oressed no and it continued to paypal so i payed and when it went back to shop to i noticed it was signed in with my paypal email, never asked for a password etc eighter. i cant remember of having an account before with it saying its closed due to another account but ill call them tonorrow abd see if my order has been put thru

    psmith1958

    ​was i accusing YOU of being a troll ? .... NO i was not, read my comment … ​was i accusing YOU of being a troll ? .... NO i was not, read my comment again


    Far better to read and understand comments before immediately commenting willy nilly just for the sake of it . Saves you looking rather silly . No harm done , a valuable lesson learned for the future

    Satdude

    first time ordering via paypal and yes when it asked if i had an account … first time ordering via paypal and yes when it asked if i had an account i oressed no and it continued to paypal so i payed and when it went back to shop to i noticed it was signed in with my paypal email, never asked for a password etc eighter. i cant remember of having an account before with it saying its closed due to another account but ill call them tonorrow abd see if my order has been put thru



    Does sound like you already had an account, from memory it does create an account when you pay using paypal and logs you in, you get an email with a password.

    Search your emails for old account, not that it matters now.

    Original Poster

    4Real2016

    Does sound like you already had an account, from memory it does create an … Does sound like you already had an account, from memory it does create an account when you pay using paypal and logs you in, you get an email with a password.Search your emails for old account, not that it matters now.



    found one but was from a previous address, ill call tomorrow and say to them this will be my main account the one they closed , just hope my order still comes

    Satdude

    found one but was from a previous address, ill call tomorrow and say to … found one but was from a previous address, ill call tomorrow and say to them this will be my main account the one they closed , just hope my order still comes



    lol, online retailers get a ton of fraud, this protects you and them.
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