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    shopto.net problems - advice needed

    Hi people

    I ordered something from here the other day, It never arrived, now they send all there items out recorded delivery, so the proof is in the pudding that it hasn't arrived, It was sent out on friday by the way.

    Anyway I have been in contact with them all day about getting a replacement, they say they won't send out another one till I send in a lost claims forms. This can't be right can it?

    Surely as a consumer once I pay for omething and I have proof that it hasn't arrived, A replacement or a refund should just come naturally. I want a replacemnt by the way not a refund.

    Surely they have the problem with royal mail not me!

    Anyone have any advice?

    49 Comments

    its only tuesday.

    What is wrong with filling in a claim form?

    They claim their money back through royal mail, they need proof for royal mail (a filled in claim form from the recipient) it stops people from falsely declaring an item as "not received" and helps RM keep track of where deliveries are going missing.
    Once they receive the form back, they'll send out a replacement/refund, you don't need to wait for the claim to be approved.

    Original Poster

    Titchimp;4725794

    its only tuesday.



    It was sent on friday, they use recorded first class delivery, that's ample time

    I will add a bit more to my original post.

    its only tuesday... give them a break, its barely past what royal mail suggest it takes to be delivered, it could turn up anytime in 14 working days before its classed as lost.

    Original Poster

    ctuk;4725808

    What is wrong with filling in a claim form?



    I haven't got a problem with sending in the claims form after they have sorted out the stuff at my end, at this point in time my problem is not with royal mail, it is with where I ordered the item. Shopto. Their obligation should be to sort me out first then try and claim using royal mail

    They normally request 3 working days after the item has been dispatched, so you're going to have to wait at least till wednesday.

    I don't see what the problem is about filling in a quick form though, as they require the details to be filled out so they can claim back against Royalmail.
    Getting the forms filled out is your confirmation that you're stating that any items have been lost but like I said, it's only been 2 working days, so just be a bit more patient.

    I went through this before and i filled in a form that was emailed to me, printed it off signed it, scanned it then emailed it back.

    They issued another copy of the game that day and i recieved it the next day along with the other one about 1wk later!

    Original Poster

    Titchimp;4725868

    I will add a bit more to my original post. its only tuesday... give them … I will add a bit more to my original post. its only tuesday... give them a break, its barely past what royal mail suggest it takes to be delivered, it could turn up anytime in 14 working days before its classed as lost.



    Thats rubbish by the way, if someone sends something 1st class recorded delivery then that doesnt mean that it could take upto 2 weeks.

    I am a postman myself, albeit at a different office.

    oldmankensey;4725904

    Thats rubbish by the way, if someone sends something 1st class recorded … Thats rubbish by the way, if someone sends something 1st class recorded delivery then that doesnt mean that it could take upto 2 weeks.I am a postman myself, albeit at a different office.



    So your saying something sent recorded either turns up within 2 working days or is 100% lost? bull-****

    Original Poster

    realfriendlyman;4725879

    They normally request 3 working days after the item has been dispatched, … They normally request 3 working days after the item has been dispatched, so you're going to have to wait at least till wednesday.I don't see what the problem is about filling in a quick form though, as they require the details to be filled out so they can claim back against Royalmail. Getting the forms filled out is your confirmation that you're stating that any items have been lost but like I said, it's only been 2 working days, so just be a bit more patient.




    I don't think it staes working days does it, anyway at this moment I have no access to a printer or a scanner, so to send this form means posting at my expense and time. Again no particular problem with that but that only delays things. I should not have to wait as It's as plain as day I have paid for something and not received it.

    Yeah they as in RM wont deal with any item until 14 working days have passed, if that time has past then it is classed as lost.

    I have had 1st class recorded take a week or more to arrive before.

    Original Poster

    Titchimp;4725923

    So your saying something sent recorded either turns up within 2 working … So your saying something sent recorded either turns up within 2 working days or is 100% lost? bull-****



    No i'm saying ur a clown - go away.

    oldmankensey;4725949

    No i'm saying ur a clown - go away.


    Sorry, should i be agreeing with you and bashing Shopto just because your an impatient git?
    Fed up with people that think 1st class is next day, if you want that then pay for special delivery.

    Original Poster

    amcol;4725938

    Yeah they as in RM wont deal with any item until 14 working days have … Yeah they as in RM wont deal with any item until 14 working days have passed, if that time has past then it is classed as lost. I have had 1st class recorded take a week or more to arrive before.



    Again like I say i'm a postman myself, i know the in's and outs, but as I say my problem Is not with Royal mail, it's with shopto

    They say 3 days from despatch then I can get a replacement, well it's been 4 days. There rules also say that if they send out a replacement then the other item turns up I should send on back, they will pay for postage, I haven't got a problem with that.

    Everything is easily checked as they send with tracking numbers

    Banned

    oldmankensey;4725949

    No i'm saying ur a clown - go away.


    Hmm interesting.

    Its been only 3 days worth of post and you are already demanding they send you another copy or refund you.

    Think about what you are saying - what do you really expect them to do.

    It's free postage anyway from shopto isn't it - stop being silly, stop being impatient, and stop being a rude and obnoxious little boy.

    Banned

    [SIZE="7"]ShopTo.net FTW!!!![/SIZE]

    Original Poster

    Titchimp;4725968

    Sorry, should i be agreeing with you and bashing Shopto just because your … Sorry, should i be agreeing with you and bashing Shopto just because your an impatient git? Fed up with people that think 1st class is next day, if you want that then pay for special delivery.



    I understand that 1st class is not guaranteed next day, But as a walking postman myself I am told everyday that the volume of mail is declining. 4 days should not be a problem at this time of year.

    Also I don't live in a hard to get too area so no problems there

    Banned

    Look its simple:

    You asked "This can't be right can it?"

    Everyone else has said "yes thats right"

    End of thread.

    oldmankensey;4725904

    Thats rubbish by the way, if someone sends something 1st class recorded … Thats rubbish by the way, if someone sends something 1st class recorded delivery then that doesnt mean that it could take upto 2 weeks.I am a postman myself, albeit at a different office.



    I've received recorded packages and the postman didn't require a signiture...sometimes the postman just can't be bothered.

    Anyway, seeing as you're a postman yourself, don't you know your own company rules, that royalmail demand nearly 2 weeks before they declare the package as lost?

    oldmankensey;4725934

    I don't think it staes working days does it, anyway at this moment I have … I don't think it staes working days does it, anyway at this moment I have no access to a printer or a scanner, so to send this form means posting at my expense and time. Again no particular problem with that but that only delays things. I should not have to wait as It's as plain as day I have paid for something and not received it.



    Errrm.....I just checked the site and it does state "3 working days" and I'm surprised Shopto haven't pointed this out to you since you've been in contact with them all day long.

    Original Poster

    vibeone;4725981

    Hmm interesting.Its been only 3 days worth of post and you are already … Hmm interesting.Its been only 3 days worth of post and you are already demanding they send you another copy or refund you.Think about what you are saying - what do you really expect them to do.It's free postage anyway from shopto isn't it - stop being silly, stop being impatient, and stop being a rude and obnoxious little boy.



    Balls, I expect them to send me a replacement after 3 days which it says on there website, at the end of the day the item I ordered only cost £5.99, but it's the principle of the thing

    Banned

    oldmankensey;4726016

    Balls, I expect them to send me a replacement after 3 days which it says … Balls, I expect them to send me a replacement after 3 days which it says on there website, at the end of the day the item I ordered only cost £5.99, but it's the principle of the thing


    You really are a complete **** aren't you?

    We ship all games with Royal Mail Recorded Delivery. Usually this is very … We ship all games with Royal Mail Recorded Delivery. Usually this is very reliable but occasionally parcels get delayed in the the Royal Mail sorting offices. If your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.Please do not contact us any sooner than 72 hours as there is nothing we can do to help until this deadline is reached. Please Note that during December Royal Mail are very busy and next day delivery may not always be possible, please allow 14 days before contacting us.



    I've highlighted the important bit. They do not say they will send another copy after 3 days, they say you can request it after 3 days - which you did, and you were told you need to fill in the form to continue the process.

    What kind of business do you think it is? Just send out multiple copies of every order?

    Original Poster

    realfriendlyman;4726012

    I've received recorded packages and the postman didn't require a … I've received recorded packages and the postman didn't require a signiture...sometimes the postman just can't be bothered.Anyway, seeing as you're a postman yourself, don't you know your own company rules, that royalmail demand nearly 2 weeks before they declare the package as lost?Errrm.....I just checked the site and it does state "3 working days" and I'm surprised Shopto haven't pointed this out to you since you've been in contact with them all day long.



    Again if your listening my problem isn't with royal mail so I don't give a big fat steaming **** about the 14 days that they say.

    Shopto have said nothing about 3 working days to me, but really we are on the 3 days anyways so again your argument is irrelavant

    Original Poster

    vibeone;4726022

    You really are a complete **** aren't you?



    Well we are all entitled to our opinions aren't we

    realfriendlyman;4726012

    Errrm.....I just checked the site and it does state "3 working days" and … Errrm.....I just checked the site and it does state "3 working days" and I'm surprised Shopto haven't pointed this out to you since you've been in contact with them all day long.



    oldmankensey;4726016

    Balls, I expect them to send me a replacement after 3 days which it says … Balls, I expect them to send me a replacement after 3 days which it says on there website, at the end of the day the item I ordered only cost £5.99, but it's the principle of the thing



    Mate, you honestly are making a fool of yourself, so I recommend you stop this rant, as it's been pointed out that they request 3 working days before they themselves declare the package is lost, whereas Royalmail allows 3 weeks.

    I had a missing package from Amazon the other week and they told me I had to wait 3 weeks incase it turns up later and I don;t know any other company that declares an item lost before RM does...know your own rules mate since you work for RM yourself.

    oldmankensey;4726042

    Shopto have said nothing about 3 working days to me, but really we are on … Shopto have said nothing about 3 working days to me, but really we are on the 3 days anyways so again your argument is irrelavant


    If it was dispatched on friday thats not a full working day, Sat/Sunday are not working days.
    So really its been one working day (monday) and will soon be 2

    Banned

    oldmankensey;4726056

    Well we are all entitled to our opinions aren't we


    Not gonna respond to the rest of my post then?

    We ship all games with Royal Mail Recorded Delivery. Usually this is very … We ship all games with Royal Mail Recorded Delivery. Usually this is very reliable but occasionally parcels get delayed in the the Royal Mail sorting offices. If your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.Please do not contact us any sooner than 72 hours as there is nothing we can do to help until this deadline is reached. Please Note that during December Royal Mail are very busy and next day delivery may not always be possible, please allow 14 days before contacting us.



    I've highlighted the important bit. They do not say they will send another copy after 3 days, they say you can request it after 3 days - which you did, and you were told you need to fill in the form to continue the process.

    What kind of business do you think it is? Just send out multiple copies of every order?

    Banned

    I'm being to think this thread is a joke... no one could possible be as stupid, arrogant or rude as the OP is claiming to be.

    oldmankensey;4726042

    Again if your listening my problem isn't with royal mail so I don't give … Again if your listening my problem isn't with royal mail so I don't give a big fat steaming **** about the 14 days that they say.Shopto have said nothing about 3 working days to me, but really we are on the 3 days anyways so again your argument is irrelavant



    3 working days AFTER....and if you can count...monday is the first day...and tuesday is the second day....what kind of people are RM hiring these days? :giggle:

    Check the site by clicking on any game of your choice...you'll see it states 3 working days and you of all people should know that the day the mail is dispatched doesn't count as a working day for delivery to arrive...have you ever received post the same day from Royalmail?

    Original Poster

    vibeone;4726069

    Not gonna respond to the rest of my post then?I've highlighted the … Not gonna respond to the rest of my post then?I've highlighted the important bit. They do not say they will send another copy after 3 days, they say you can request it after 3 days - which you did, and you were told you need to fill in the form to continue the process.What kind of business do you think it is? Just send out multiple copies of every order?



    Thanks for that this bit here really helps me with most of the above

    If your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.

    vibeone;4726079

    I'm being to think this thread is a joke... no one could possible be as … I'm being to think this thread is a joke... no one could possible be as stupid, arrogant or rude as the OP is claiming to be.



    I think the same...I think we should send a complaint to RM saying their own staff are complaining about the way there own service works and can't read and are rude to the general public. :giggle:

    Original Poster

    realfriendlyman;4726087

    3 working days AFTER....and if you can count...monday is the first … 3 working days AFTER....and if you can count...monday is the first day...and tuesday is the second day....what kind of people are RM hiring these days? :giggle:Check the site by clicking on any game of your choice...you'll see it states 3 working days and you of all people should know that the day the mail is dispatched doesn't count as a working day for delivery to arrive...have you ever received post the same day from Royalmail?



    Actaully yes I have, i used to work in manchester sorting office, a couple of times I came accross items the same day as they hit the mail centre while I was at work:p

    oldmankensey;4726091

    Thanks for that this bit here really helps me with most of the aboveIf … Thanks for that this bit here really helps me with most of the aboveIf your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.



    Mate, they've responded to your request...which is why you're going mad because you can't afford a scanner or a printer?

    This is a quote from the site:

    "Royal Mail wait 14 working days to declare a package lost, but we will send you a replacement if you haven't received it after only 3 WORKING DAYS"

    Rant over and stop being rude to people that are trying to help you out and spare yourself from looking silly.

    Original Poster

    again from a quote taken fro the website by vibeone

    if your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.

    72 hours after it was shipped, It was shipped on Friday lunchtime, that make it nearly an 100 hours too me

    Original Poster

    realfriendlyman;4726129

    Mate, they've responded to your request...which is why you're going mad … Mate, they've responded to your request...which is why you're going mad because you can't afford a scanner or a printer?This is a quote from the site:"Royal Mail wait 14 working days to declare a package lost, but we will send you a replacement if you haven't received it after only 3 WORKING DAYS"Rant over and stop being rude to people that are trying to help you out and spare yourself from looking silly.



    Well done, Belittling someone because they have no need for a printer or a scanner in their everyday life. Your the best!

    oldmankensey;4726143

    again from a quote taken fro the website by vibeoneif your delivery has … again from a quote taken fro the website by vibeoneif your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.72 hours after it was shipped, It was shipped on Friday lunchtime, that make it nearly an 100 hours too me



    100 hours?? So you're including Sunday? :roll:

    We're aware that sometimes your items may go missing via Royal Mail, … We're aware that sometimes your items may go missing via Royal Mail, which we have no control over. Royal Mail wait 14 working days to declare a package lost, but we will send you a replacement if you haven't received it after only 3 WORKING DAYS to make sure you go through minimum inconvenience and you always get your game the fastest from us. ONLY for UK Orders.(Subject to you completing our Online Lost parcel form!)



    This is on every product page. I suggest you ask them to re-word their other page.

    Banned

    oldmankensey;4726143

    again from a quote taken fro the website by vibeoneif your delivery has … again from a quote taken fro the website by vibeoneif your delivery has not arrived 72 hours after we shipped it (i.e. 3 days from when you receive your dispatch email) then please contact us to request shipment of another copy.72 hours after it was shipped, It was shipped on Friday lunchtime, that make it nearly an 100 hours too me



    I quoted it to try and make you see sense.

    As stated originally: you can REQUEST after 3 working days.

    [SIZE="5"]Point 1: It hasn't been 3 working days
    Point 2: It CLEARLY states you can REQUEST one. Not that they will send a replacement, but that you can REQUEST it. Part of that process is filling in the form. Deal with it.
    [/SIZE]

    oldmankensey;4726124

    Actaully yes I have, i used to work in manchester sorting office, a … Actaully yes I have, i used to work in manchester sorting office, a couple of times I came accross items the same day as they hit the mail centre while I was at work:p



    That's funny :roll:, now I hope you didn't open the mail at the sorting office

    oldmankensey;4726164

    Well done, Belittling someone because they have no need for a printer or … Well done, Belittling someone because they have no need for a printer or a scanner in their everyday life. Your the best!



    The responses you're receiving are only because you've been rude to everyone who's trying to advice you and you still refuse to understand anything.

    I'm sure you can get hold of a printer/scanner via a friend/family or even at an internet cafe if no one else does.
    Anyway, all this is irrelevant, as the 3 working days hasn't ellapsed.

    Original Poster

    Really I haven't been rude to anyone.....Ok I called one person a clown, my bad.
    So 2moro when It's been 2 working days can I start another thread, what will be the replies then.

    Thanks for your help guys. rep coming to those I see fit :thumbsup:
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