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    Shopto.net - Release date or compensate claim form

    I never received my copy of bioshock from shopto today and as they promise to compensate you with £3 to your account if you don't get a game on release day i'm trying to make a claim, thing is i can find the innstructions on what you have to do but can't actually find the claim form on their site...is it actually there? can anyone find it?

    6 Comments

    Original Poster

    Boogie83e;7798636

    http://www.shopto.net/page.php?page=info-guarantee :thinking:



    i've already found that page, it tells you to fill out the form but there is no form on there :?

    souljacker;7798709

    i've already found that page, it tells you to fill out the form but there … i've already found that page, it tells you to fill out the form but there is no form on there :?


    Try...MYACCOUNT>ORDERS TAB :idea: (the lost parcel claim form is in there) :thinking:

    souljacker;7798709

    i've already found that page, it tells you to fill out the form but there … i've already found that page, it tells you to fill out the form but there is no form on there :?



    How To Claim
    To claim your £3 we require proof from Royal Mail that the item was not delivered in time. The only proof we will accept is the information provided by your order’s Recorded Delivery tracking number, no other forms of evidence can be used.
    You can obtain your tracking information by entering your tracking number into the Track and Trace page on the Royal Mail website.

    Original Poster

    Boogie83e;7798927

    Try...MYACCOUNTORDERS TAB :idea: (the lost parcel claim form is in there) … Try...MYACCOUNT>ORDERS TAB :idea: (the lost parcel claim form is in there) :thinking:



    yeah cheers, found that too, but I wouldn't really say it's a lost parcel, just late, it'll probably turn up tomorrow but they should still payout

    Original Poster

    dontdothatagain;7798944

    How To Claim To claim your £3 we require proof from Royal Mail that the … How To Claim To claim your £3 we require proof from Royal Mail that the item was not delivered in time. The only proof we will accept is the information provided by your order’s Recorded Delivery tracking number, no other forms of evidence can be used. You can obtain your tracking information by entering your tracking number into the Track and Trace page on the Royal Mail website.



    seen that too but it doesn't actually tell you how to contact them to tell them it's late, they say there a form fill out but its not there.... I think the best thing is to just email them
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