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    Short story of excellent customer service - Acer

    Most people only ever voice an opinion when they get bad customer service – so balance the books here is my experience of Acer ...

    Long story very short....

    Bought a refurbished Acer C720 Chromebook from laptopsdirect in May and it had 90 days warranty from the supplier.

    Had said Chromebook on holiday last month and the screen failed – suspected backlight failure.

    Got home last Wednesday and could not be bothered to call laptopsdirect so decided to chance my arm with an online chat to Acer.

    Acer support also suspected the backlight and asked for the serial number, purchase date and retailer. They then emailed me a pre-paid UPS label and asked me to send it in for repair.

    Sent the Chromebook off on Thursday morning and it was delivered to Acer’s repair centre on Friday morning.

    Had a phone call from Acer this morning and fully expected to get some spiel about how it was not covered by warranty blah blah as they would barely had time to assess it.

    But NO! The lady was calling to try and re-arrange the delivery because they had been notified by UPS that the delivery back to me had failed !

    So not only had they fixed the faulty LED backlight, but fixed and shipped it back out same day, but then monitored the safe return!

    Guess which brand of laptop I will buy next

    EliTom

    24 Comments

    elitom

    Guess which brand of laptop I will buy next :)EliTom



    Dell?

    Amazing story... is it available in hardback?

    Nice one - As you say we are always willing to bitch and moan . Only fair to publicise great customer service

    Banned

    Rupz

    Amazing story... is it available in hardback?



    It's being made into a movie. Nicolas Cage plays the laptop.

    deeky

    Seriously, it's nice when you feel satisfied with customer service. I had … Seriously, it's nice when you feel satisfied with customer service. I had a heartwarming experience a couple of years back which I shared at the time



    your sex life is a bit crap X)

    Rupz

    your sex life is a bit crap X)



    How do you think the slats really got broke? X)

    A nice thread for once.

    deeky

    How do you think the slats really got broke? X)



    By you jumping up and down on the bed out of excitement when the wife told you, you had fish fingers for tea? X)
    Edited by: "Biddy2" 1st Dec 2014

    biddilybah

    By you jumping up and down on the bed out of excitement when the wife … By you jumping up and down on the bed out of excitement when the wife told you, you had fish fingers for tea? X)



    Hmm, I might have fish fingers for lunch now you mention it X)

    Banned

    Uh oh - Tom Hanks has just been cast as the courier. I have a bad feeling about this...



    Also... did you know if you watch the movie 'Cast Away' backwards it's exactly the same movie?

    KillFelix

    It's being made into a movie. Nicolas Cage plays the laptop.


    Called Screen off ?

    Banned

    [email protected]

    Called Screen off ?



    National Treasure: Chromebook of Secrets

    KillFelix

    National Treasure: Chromebook of Secrets



    Delivery Left Behind bin...

    Original Poster

    Harefoot

    Delivery Left Behind bin...



    nah - UPS are one of the better couriers

    EliTom

    elitom

    nah - UPS are one of the better couriers ;)EliTom



    your service was also excellent EliTom..as in FST thread

    KillFelix

    It's being made into a movie. Nicolas Cage plays the laptop.



    A wooden laptop, whatever next!

    Banned

    markq

    A wooden laptop, whatever next!



    "I'm a real Dell!"

    KillFelix

    Uh oh - Tom Hanks has just been cast as the courier. I have a bad feeling … Uh oh - Tom Hanks has just been cast as the courier. I have a bad feeling about this...Also... did you know if you watch the movie 'Cast Away' backwards it's exactly the same movie?


    Well of course it would be you just couldn't see it
    http://i908.photobucket.com/albums/ac282/thewongwing101/wilsonwater_zps44133206.gif

    markq

    A wooden laptop, whatever next!


    Or whatever first
    http://i908.photobucket.com/albums/ac282/thewongwing101/Firstmouseunderside_zpsec286086.jpg

    OMG GRATE STORY 10/10 WILL DEFF RED AGEN TA

    GoatzRus

    OMG GRATE STORY 10/10 WILL DEFF RED AGEN TA



    Grate spelleng two 10/10 ta!

    J4GG4

    Grate spelleng two 10/10 ta!

    THX I 8 A DICKSHONSRY FOR BREKKIE THIS MOURNING GLAD IT'S PAYING OF

    GoatzRus

    THX I 8 A DICKSHONSRY FOR BREKKIE THIS MOURNING GLAD IT'S PAYING OF



    Dats grate 4 u mu fwend !

    10/10
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