Silent Solutions - What to do when you ring 999 and can't speak for whatever reason

11 replies
Found 15th Jan
Just read this in an article and never knew it existed. I hope that no one reading this is ever in this situation but if they are it could be a life saver.

If you are unable, or it is unsafe for you to talk when you call the police, there is a procedure to follow called Silent Solutions.

If you dial '999' (or '112') and don't reply, the assistant will ask you to 'cough', or make some other noise in the case of a police emergency.
If making any sound is dangerous or you are unable to make a sound because of any other reason your call will be put through to an automated system which will ask you to press '55' if your'e in trouble.
When this happens, the system transfers the caller back to the original operator and further attempts to establish communication or trace the call made and hopefully gets someone out to you as quickly as possible!

11 Comments

hope I'll never need it but good to know in this day and age

thanks didnt know about this - found more info out - there are various news articles from last few days google Silent Solutions 999

Silent 999 calls received from mobile phones:
999 calls received from mobile phones which have no background sounds at all or calls with background sounds but no speech, e.g., passing traffic, footsteps will be transferred by BT to the ‘Silent Solution’ service where the caller is requested to press ‘55’ on their phone to indicate that they have an emergency. If 55 is detected, BT will connect the call to the Police. BT Repeat Call Counter flags silent calls from the same mobile phone within a 30 minute period. On receipt of the third silent call from a mobile, the BT Operator will connect the call to Police announcing ‘BT connecting mobile 0xxnumberxxx with a repeat call attempt and no service request, this is third attempt since xx time xx.’ Police Call Handlers will create a call card as per 3.10.9 (refer to Force Grading and Deployment Policy D051).
3.10.15 In the event of a callback being made to a silent mobile 999 call, where it is ascertained that the 999 call was made inadvertently and no emergency exists, the name/address and current location (if different to home address) of the person with the phone is to be taken and recorded on the call card.
3.10.16 Silent 999 calls from landline phones will be logged and graded as per Force Grading and Deployment Policy D051 and made subject of an address check in STORM. If the address check reveals nothing untoward at the address then a call back will be made. In the event of a call back revealing nothing untoward at the address then the call card can be suitably updated and closed. If the address check reveals cause for concern then the call card can be transferred for action to Supervisory for upgrade in line with Force Grading and Deployment Policy D051 and routed to the Resource Deployment Officer for dispatch. Callbacks will not be made where an address check in STORM on an address shows recent violent or domestic incidents. If a callback is unsuccessful, the incident will be graded according to the circumstances known for a welfare check to be conducted at the address.
3.10.17 Silent 999 calls from telephone kiosks will be logged. If there are no aggravating factors they will be graded non-attendance and no further action taken. If there are aggravating factors the call card will be brought to the attention of a supervisor who will determine the graded response.
3.10.18 Aggravating Factors are defined as any unusual factor which causes concern, e.g. time or location of the call, previous history or background noises.
3.10.19 Noisy/abandoned 999/112 calls from mobile telephones, where the nature of the noise gives cause for concern as to the well being of the caller, or other persons in the vicinity, but where there is no location known, will be graded in accordance with Force Grading and Deployment Policy D051. Call handlers will request the ‘Eastings and Northings’ from the BT Operator so that an indication of the area that the call was made from can be established. Such calls will be 'sigged' as follows [MOBILE] [UNKNOWN]. A search will be conducted on UNIFI and STORM inputting the telephone number to establish if any information is held against the
04/01/2017 10 Force Publication Scheme
OFFICIAL FOIA - Open
telephone number. Efforts may, if appropriate, be made to call back the number to identify the location at which time the log may then be re-graded. The log will also be switched to the Control Room Sergeant for a data warehouse check and also to consider whether the criteria are met for a subscriber check.

Original Poster

fizz

thanks didnt know about this - found more info out - there are various … thanks didnt know about this - found more info out - there are various news articles from last few days google Silent Solutions 999Silent 999 calls received from mobile phones:999 calls received from mobile phones which have no background sounds at all or calls with background sounds but no speech, e.g., passing traffic, footsteps will be transferred by BT to the ‘Silent Solution’ service where the caller is requested to press ‘55’ on their phone to indicate that they have an emergency. If 55 is detected, BT will connect the call to the Police. BT Repeat Call Counter flags silent calls from the same mobile phone within a 30 minute period. On receipt of the third silent call from a mobile, the BT Operator will connect the call to Police announcing ‘BT connecting mobile 0xxnumberxxx with a repeat call attempt and no service request, this is third attempt since xx time xx.’ Police Call Handlers will create a call card as per 3.10.9 (refer to Force Grading and Deployment Policy D051).3.10.15 In the event of a callback being made to a silent mobile 999 call, where it is ascertained that the 999 call was made inadvertently and no emergency exists, the name/address and current location (if different to home address) of the person with the phone is to be taken and recorded on the call card.3.10.16 Silent 999 calls from landline phones will be logged and graded as per Force Grading and Deployment Policy D051 and made subject of an address check in STORM. If the address check reveals nothing untoward at the address then a call back will be made. In the event of a call back revealing nothing untoward at the address then the call card can be suitably updated and closed. If the address check reveals cause for concern then the call card can be transferred for action to Supervisory for upgrade in line with Force Grading and Deployment Policy D051 and routed to the Resource Deployment Officer for dispatch. Callbacks will not be made where an address check in STORM on an address shows recent violent or domestic incidents. If a callback is unsuccessful, the incident will be graded according to the circumstances known for a welfare check to be conducted at the address.3.10.17 Silent 999 calls from telephone kiosks will be logged. If there are no aggravating factors they will be graded non-attendance and no further action taken. If there are aggravating factors the call card will be brought to the attention of a supervisor who will determine the graded response.3.10.18 Aggravating Factors are defined as any unusual factor which causes concern, e.g. time or location of the call, previous history or background noises.3.10.19 Noisy/abandoned 999/112 calls from mobile telephones, where the nature of the noise gives cause for concern as to the well being of the caller, or other persons in the vicinity, but where there is no location known, will be graded in accordance with Force Grading and Deployment Policy D051. Call handlers will request the ‘Eastings and Northings’ from the BT Operator so that an indication of the area that the call was made from can be established. Such calls will be 'sigged' as follows [MOBILE] [UNKNOWN]. A search will be conducted on UNIFI and STORM inputting the telephone number to establish if any information is held against the04/01/2017 10 Force Publication SchemeOFFICIAL FOIA - Opentelephone number. Efforts may, if appropriate, be made to call back the number to identify the location at which time the log may then be re-graded. The log will also be switched to the Control Room Sergeant for a data warehouse check and also to consider whether the criteria are met for a subscriber check.



Thanks for the extra info. I think this is something that everyone needs to be aware of.

Every day is a school day. Thanks

Ta gerry been posted before but added to my phone now

Great post, nice to know, hope nobody has to use it but I suppose because people have been in similar situations it has been used.

If this hadn't of got an answer and was a question I'd of gone down the path of hit 3 short presses, 3 long presses, 3 short presses on any key (except end call )

philphil61

Great post, nice to know, hope nobody has to use it but I suppose because … Great post, nice to know, hope nobody has to use it but I suppose because people have been in similar situations it has been used.If this hadn't of got an answer and was a question I'd of gone down the path of hit 3 short presses, 3 long presses, 3 short presses on any key (except end call )


http://www.bbc.co.uk/news/uk-england-dorset-38629170
Worked for this guy

psychobitchfromhell

http://www.bbc.co.uk/news/uk-england-dorset-38629170Worked for this guy


https://media.giphy.com/media/CcUk4a6fkgUfu/giphy.gif

fizz

thanks didnt know about this - found more info out - there are various … thanks didnt know about this - found more info out - there are various news articles from last few days google Silent Solutions 999Silent 999 calls received from mobile phones:999 calls received from mobile phones which have no background sounds at all or calls with background sounds but no speech, e.g., passing traffic, footsteps will be transferred by BT to the ‘Silent Solution’ service where the caller is requested to press ‘55’ on their phone to indicate that they have an emergency. If 55 is detected, BT will connect the call to the Police. BT Repeat Call Counter flags silent calls from the same mobile phone within a 30 minute period. On receipt of the third silent call from a mobile, the BT Operator will connect the call to Police announcing ‘BT connecting mobile 0xxnumberxxx with a repeat call attempt and no service request, this is third attempt since xx time xx.’ Police Call Handlers will create a call card as per 3.10.9 (refer to Force Grading and Deployment Policy D051).3.10.15 In the event of a callback being made to a silent mobile 999 call, where it is ascertained that the 999 call was made inadvertently and no emergency exists, the name/address and current location (if different to home address) of the person with the phone is to be taken and recorded on the call card.3.10.16 Silent 999 calls from landline phones will be logged and graded as per Force Grading and Deployment Policy D051 and made subject of an address check in STORM. If the address check reveals nothing untoward at the address then a call back will be made. In the event of a call back revealing nothing untoward at the address then the call card can be suitably updated and closed. If the address check reveals cause for concern then the call card can be transferred for action to Supervisory for upgrade in line with Force Grading and Deployment Policy D051 and routed to the Resource Deployment Officer for dispatch. Callbacks will not be made where an address check in STORM on an address shows recent violent or domestic incidents. If a callback is unsuccessful, the incident will be graded according to the circumstances known for a welfare check to be conducted at the address.3.10.17 Silent 999 calls from telephone kiosks will be logged. If there are no aggravating factors they will be graded non-attendance and no further action taken. If there are aggravating factors the call card will be brought to the attention of a supervisor who will determine the graded response.3.10.18 Aggravating Factors are defined as any unusual factor which causes concern, e.g. time or location of the call, previous history or background noises.3.10.19 Noisy/abandoned 999/112 calls from mobile telephones, where the nature of the noise gives cause for concern as to the well being of the caller, or other persons in the vicinity, but where there is no location known, will be graded in accordance with Force Grading and Deployment Policy D051. Call handlers will request the ‘Eastings and Northings’ from the BT Operator so that an indication of the area that the call was made from can be established. Such calls will be 'sigged' as follows [MOBILE] [UNKNOWN]. A search will be conducted on UNIFI and STORM inputting the telephone number to establish if any information is held against the04/01/2017 10 Force Publication SchemeOFFICIAL FOIA - Opentelephone number. Efforts may, if appropriate, be made to call back the number to identify the location at which time the log may then be re-graded. The log will also be switched to the Control Room Sergeant for a data warehouse check and also to consider whether the criteria are met for a subscriber check.



Where did you get that information from? I'm guessing STORM is the local system for a certain police force. Ours will grade an abandoned 9 call as a grade 2 priority which means attend within the hour unless any background checks, noise ect

reveal it needs upgrading to a grade 1 immediate response (blues and twos)

The amount of times calls from small kids playing are made and officers have to still go to check there's nothing on toward.

philphil61

Great post, nice to know, hope nobody has to use it but I suppose … Great post, nice to know, hope nobody has to use it but I suppose because people have been in similar situations it has been used.If this hadn't of got an answer and was a question I'd of gone down the path of hit 3 short presses, 3 long presses, 3 short presses on any key (except end call )

"[There's a] moment of disbelief and denial, and then you pull yourself … "[There's a] moment of disbelief and denial, and then you pull yourself together and think, 'what have I got with me and what am I going to do?'."


so happy to see educated people understand standard morse code distress signal
I could go further but that would be classed as a sexist comment
Maybe you were girl guide and got the badge?

Thanks for link - military training at it's best


Happened to me on the 2nd Jan 2017
oh not that again Phil
Yes the black ice saga continues

philphil61

so happy to see educated people understand standard morse code distress … so happy to see educated people understand standard morse code distress signalI could go further but that would be classed as a sexist comment ;)Maybe you were girl guide and got the badge?Thanks for link - military training at it's best ;)Happened to me on the 2nd Jan 2017oh not that again Phil ;)Yes the black ice saga continues


Just a natural born genius. Very few people realise that that old beeping noise they got on Nokia when they got a text was actually Morse for sms. Mine of useless information.
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