Sky advice

Posted 6th Nov
Hi was hoping for some advice. Tried to upgrade my sky broadband last Wednesday instead of upgrading it they cancelled it. Since then I have had no broadband and a very limited sky tv service. The reduction in charges does not reflect the total loss of service. I also can’t seem to get them to re set me up as they say they have an IT problem.
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They wouldn't cancel it so quick, would take at least a month. You must have another issue. Are the lights correct on the router, have you switch it off and on?
I contacted them multiple times. They are saying it’s a software problem on their side that caused it to go through as a cancellation rather than upgrade but if they put it through again the cycle repeats.
sounds like it is time to move to another provider.
Complain to OFCOM..
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