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    Sky+ Failed Recording - Technical Fault Code 12

    Any one else have experience of this please?
    Had a look around the net, folks have had it but seems to be that no one really knows what it is.
    Just rung Sky, they're coming out Tuesday to have a look but have a funny feeling it'll just be a box swap and that'll be that.....

    What i have noticed is that the box is not on very often, on stand-by only but when i do turn it on, it sometimes takes a while or when it does come on right away, it's on the preview channel, 998.

    I know to me, sounds like the hard-drive has gone but i've only had it since January 2010, this will be my 3rd box since Dec 08 if it does get swapped out

    24 Comments

    This is a fairly well documented problem/issue both with HD and normal Sky. In some cases, not all, it may be necessary to replace the whole box and cables and installation. In other cases it is the signal. Normally however, it is a software issue though....

    Erm, I wont purport to know all of the answers, but reading your story I must say, it is VERY familiar to others and of course to sky.

    If you want me to send you a couple of links I am more than happy to, but I suspect you may already seen them - for instance SkyUser and so on. The instant rewind and HD and make of the boxes are all common issues. You can try and rebuild the box yourself if you like by switching it off and keeping your finger on the button and so, this will nor,mally solve it for a while, but again, I am probably preaching to the converted. As sad as it is - realistically you will probably need to get Sky in to fix it - after all that is what you are paying for.....

    Give me a shout if you need any more tips, but as I say, I dont want to profess to being an expert - only I have had the same issue.

    Original Poster

    Cheers Cloudthecat

    I've gone into the installer menu and done the rebuild, that was what the really helpful lady at Tech Support was about to ask me to do; i'd already done it. Funnily enough in there is a diagnosis option, and i've never read/heard of anyone being ask to use that by Sky over the phone.

    I have done in the past (not recently) a forced software update but I am not convinced this will help this time do you?

    It's funny really, i read of folks swapping out hard-drives, tinkering and stuff, me, i leave it all well alone and this happens Perhaps i should mess on lol

    As for you being an expert, i don't have a problem with folks sharing what they know and have been through, i appreciate you taking the time to reply
    Edited by: "boydent999" 12th Sep 2010

    mine fails now n again and goes on standby after a while think thts the settings

    Original Poster

    I went through the settings Vicknanth, cos yes i figured it might have gone into some standby mode and not woke properly ( i know how that feels :)) but not sure what setting to change. I have not activated the go into standby option in case this was the cause......

    Banned

    Is it a Thomson? Faulty PSU even on my Sky+ Thomson it had bulging capacitors, just replaced all 15 capacitors on my Thomson HD box as one of them was bulging on that PSU too.

    A great repair guide here
    stevetowells.vispa.com/

    though if it's in warranty I wouldn't worry about it.

    Loads of Sky HD Thomson boxes on ebay, my advice would be stay clear of them even if they say working. You won't realise till you try doing certain things like rewinding then thinking er why won't it rewind?
    Edited by: "lumoruk" 12th Sep 2010

    Original Poster

    Yes a Thomson 132-168, EPG 5.08.6
    Previous box was an Amstrad was told the Thomson's were more reliable.
    Thanks for the replies

    Hope you get it fixed... :-)

    Original Poster

    As suspected, Sky have been and gone, swapped out box and that was that.
    Let's see what happens, now got an Amstrad........

    Banned

    After replacing all the capacitors on my Thomson PSU it turns out all I needed to do was pair my card to the box and everything works as it should now. Feel a right turnip, didn't think that was the problem as all my channels showed up. Just certain ones wouldn't rewind or record.

    Original Poster

    I'd never be that adventurous

    funny. the past couple of weeks some of my channels are recording without sound it's really annoying as it's all my favourite channels but the +1 usually works? very strange. its sky hd too, does anyone know if that's a common problem? I'm worried as I bought the box off gumtree so I haven't rang sky as I'm expecting them to charge me to come out, or for a new box.

    Original Poster

    I'd not be too worried about a call out; your subscription is worth more to them then the prospect of you cancelling.
    Given the +1's work, have you checked the box is locked?
    On a Sky+ box it's Services, Settings then one of the options there (sorry not at home)
    Might be your dish has been knocked, blown in wind or summat.....i'd give them a ring, what's the worst that can happen?

    boydent999

    I'd not be too worried about a call out; your subscription is worth more … I'd not be too worried about a call out; your subscription is worth more to them then the prospect of you cancelling.Given the +1's work, have you checked the box is locked?On a Sky+ box it's Services, Settings then one of the options there (sorry not at home)Might be your dish has been knocked, blown in wind or summat.....i'd give them a ring, what's the worst that can happen?



    Yeah, I should. I've missed so much that is usually recorded on series link etc. I think I've just stupidly been ignoring it hoping it will fix itself! I'll check if it's been locked too first. Thanks

    Original Poster

    Services
    System Setup
    Signal Test

    Those were the options i couldn't remember, sorry
    Apologies if you already know where to look but i wasn't sure

    boydent999

    ServicesSystem SetupSignal TestThose were the options i couldn't … ServicesSystem SetupSignal TestThose were the options i couldn't remember, sorryApologies if you already know where to look but i wasn't sure



    Great I'll try that now, sorry stupid Q here, but if that's the problem will it fix itself after I do that? oO

    Original Poster

    tkelo

    Great I'll try that now, sorry stupid Q here, but if that's the problem … Great I'll try that now, sorry stupid Q here, but if that's the problem will it fix itself after I do that? oO

    Not stupid at all
    Alas no, but will give you and Sky, a better idea where the fault might lie. If it's not locked they'll need to come out and adjust the dish itself. Be charming, polite and ask them to waive any callouts.....
    It is worth doing though

    Edited by: "boydent999" 15th Sep 2010

    boydent999

    Not stupid at all :)Alas no, but will give you and Sky, a better idea … Not stupid at all :)Alas no, but will give you and Sky, a better idea where the fault might lie. If it's not locked they'll need to come out and adjust the dish itself. Be charming, polite and ask them to waive any callouts.....It is worth doing though



    Just tried that, there was no services, system setup etc it was under something else, maybe 'cus HD box... but there was signal strengh bars that showed pretty much full so maybe it's the box and not the dish! :s so frustrating. I'll just have to give them a call, hopefully they do waive the callout charge - really can't afford it!

    Thanks for your help

    Original Poster

    Sorry i am not that up to date technology wise lol, it's great living in the CRT world

    Banned

    boydent999

    Sorry i am not that up to date technology wise lol, it's great living in … Sorry i am not that up to date technology wise lol, it's great living in the CRT world



    LOL... You're not kidding with that either are you!

    Did you see the game last night? Probably the best first 42 minutes ever!

    Original Poster

    guv

    LOL... You're not kidding with that either are you! :pDid you see the … LOL... You're not kidding with that either are you! :pDid you see the game last night? Probably the best first 42 minutes ever!

    Alright mate No, not kidding at all, i've yet to find/see a hd tele that does what i want it to do, and, can afford, so gonna wait. The amount of times i hear of folks saying their shiny new tv has ghosting, lag etc i think, i'm fine for now. My pc is hooked up, scart/s-video style so happy

    No didn't see any, but wasn't upset at any of the results. Not that i am bitter (still) about 4th place

    Banned

    boydent999

    No didn't see any, but wasn't upset at any of the results. Not that i am … No didn't see any, but wasn't upset at any of the results. Not that i am bitter (still) about 4th place



    Haha....... Unlike Sleepy Boy who's now hibernating!

    Original Poster

    guv

    Haha....... Unlike Sleepy Boy who's now hibernating!

    I have no idea who you mean (honest, Guv)

    Banned

    boydent999

    I have no idea who you mean (honest, Guv)



    I think he had a tattoo done with "Citeh European Champions 2011" on his arm.

    Original Poster

    guv

    I think he had a tattoo done with "Citeh European Champions 2011" on his arm.[/quote]Oh right, ouchie, that was blind loyalty taken to extremes lol
    Maybe change the second "1" to a 4 lol
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