Found 10th Jun 2009
Hi, got Sky HD booked for Monday with an independant dealer, as Sky were telling me I'd be waiting between 1-3 months,

On their website it states that they are an authorised Sky independant dealer, however if I have a problem with the box, which I have read many people have, will I be covered by a Sky warrenty or will the warrenty be with the dealer who installed the box?
Hope this makes sense!
Thanks in advance for any replies
Alex

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6 Comments

If the box was delivered and installed by the dealer I expect it legally falls on them, if they say it's Sky, you can mention you've had no direct communication with Sky passively or actively.

I would check all your correspondence either way though.

[COLOR="Magenta"]when mine was put in i was told if i had any problem's within 30 days of them putting it in i had to telephone the independent dealer any problems after that and to telephone sky ( i haven't had to mind touch wood )[/COLOR]

The provider/retailer is where the onus lies I believe.

I have to ask, why would any use a Sky "dealer" instead of going to Sky direct and using quidco etc???

Original Poster

schizoboy;5451466

The provider/retailer is where the onus lies I believe.I have to ask, why … The provider/retailer is where the onus lies I believe.I have to ask, why would any use a Sky "dealer" instead of going to Sky direct and using quidco etc???



-Don't use quidco
-Don't want to wait 3 months if I can get the same deal price wise elsewhere whilst only waiting 3 days

Here's the website:

tamworthaerials.co.uk/pag…tml

Are you already a Sky customer?

We had Sky HD installed in December and only had to wait 8 days and there was a 3 month wait then apparently! It might be worth giving Sky a call to find out how long it would take to get Sky HD installed in your area. We had a local company come to install Sky and received a 'Brand New' Box and not a refurb. We were given a number of dates for installation also. It may be worth a punt!

Original Poster

thehitman;5451752

Are you already a Sky customer?We had Sky HD installed in December and … Are you already a Sky customer?We had Sky HD installed in December and only had to wait 8 days and there was a 3 month wait then apparently! It might be worth giving Sky a call to find out how long it would take to get Sky HD installed in your area. We had a local company come to install Sky and received a 'Brand New' Box and not a refurb. We were given a number of dates for installation also. It may be worth a punt!



Yes, upgrading from Sky +

I phoned Sky today, woman again said I would just be put on the waiting list, and between 1-3 months depending on the region I live in!

Asking about warrenty, she didn't know, but didn't advise me against using an independant, so still none the wiser!
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