Sky Help needed- HD box fault

    Hi, we've had HD for 2 months now, as well as another subscription (just Sky +) on multiroom, last night, went to pause, and the error message:

    Sky + playback and recording are unavailable
    Please call 08xxx for assistance

    The Sky + in the other room is fine, just the HD box, all pause, rewind functions don't work, my planner has been wiped and anytime is not available at all

    I reset the box when this happened the first time, and it solved the problem, but it's now happened again, and the reset has not worked

    Any advice before I phone their 0800 service?!

    The box is a Samsung btw


    0800 = free number...i say ring them!

    Try force downloading the software that cansolve alot of problems
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