Expired

SKY owe me £200+ overcharges. How can i claim?

11 replies
Found 22nd May 2009
Hi
i was with sky for like 18 months.
I had sky and a month later took broadband.
Then i relaised the broadband speeds suck (was on max package) and i got constantly disconnected etc so i cancelled
they threatened me saying 12 months blah blah. 30 min argument with 3 staff i got my migration code which i forwarded and got my money back.

I cancelled sky in december 08.
But i just realised they were charging me the £10 for the internet yet they were not supposed to.
Even had they cancelled and charged me it should have been 12 months max but they overcharged me

I phoned them up and it seems i CAN ONLY WRITE to this department. That just SUCKS.

anyone know of a phone number? email address? or a quick resolution as i can see this taking months n months.

11 Comments

Write to them and keep a copy.

Send recorded so they have to sign for it.

Explain to them your greivance and that you want your money back or you will take legal action.

Give them 14 days to repay. Tell them that after that date you will be charging £10 per day interest on the debt they owe. Inform them that any correspondence and or telephone conversation generated because of non payment will be added to the debt at £50 a time.

Hi if you paid these charges by direct debit and they where taken in error then you have the right to ask you bank for them back as its in the direct debit guarantee. I had same problem but with tv licence i paid in full and they still kept taking it from my bank each month i did not recognise this until some 8 months later i contacted my bank and explained and within 3 days all moneys back in my account and the bank claim them back from the person being paid. Hope this is of some use to you.:thumbsup:

Original Poster

was taken by my credit card. they dont have a contact number so it sucks.

Original Poster

kjbenja;5286917

Write to them and keep a copy.Send recorded so they have to sign for … Write to them and keep a copy.Send recorded so they have to sign for it.Explain to them your greivance and that you want your money back or you will take legal action.



yeh i was going to do that anyways.

somone said to take them into a small claims court. they will eventually pay the 60 quid it costs and ill get the 200ish back - just seems more hassle than its worth!


Everytime Iread Or Here Of These Companys Trying To Rip Of People Makes Me Mad . The Shoe Would Be On The Other Foot If You Owed Them Money.
They Would Threaten You With All Sorts Ofthreats Etc. I Would Love To Help You By Making A Few Suggestings. You Have The Same Rights As They Have.by Threating Them The Way They Do Dont Be Afraid Of Them Especially If You Know You Are In The Right Go Down Every Road You Can Think Of But Keep Copies Of Every Bit Of Corrospondence. As They Are Famous For Denial
Send All Postage By Proof Of Posting Dosent Cost You Any Thing Copy Every E Mail Phone Calls Are A Waste Of Time If You Watched Bbc. Watchdog Sky Took An Average 54 Mins To Answer Calls Visit The Citizen Advice. Even Ask Them To Type A Letter For You If Still No Joy Go To The Small Claims Court The People There Are There To Help You Even Go Down The Route That If They Dont Pay Up Threaten Them That You Will Apply To Have All There Assets Frozen Till They Pay Up. But Dont Be Afraid Of Them And Remember Your Expenses When They Finally Pay Up. And I Bet There Will Be An Awfull Smell In Sky Office When Hit With A Writ To Freeze Their Assets. It Also Makes Me Wonder Why Some Sky Employees Dont Whistle Blow These People Because One Day They Will End Up With The Same Problem You Bet They Will So Come On All You Sky Employees Help This Preson Out Let Them Know How To Get There Money Without Any More Hassle I Hope Every Thing Goes Fine For You. Regards.

bighoss2;5293896

So Come On All You Sky Employees Help This Preson Out Let Them Know … So Come On All You Sky Employees Help This Preson Out Let Them Know How To Get There Money Without Any More Hassle I Hope Every Thing Goes Fine For You. Regards.



Send an E-mail or letter to Customer Relations usually does the trick considering that's their job and what advisor's oddly enough advise. :whistling:

Banned

bighoss2;5293896

Everytime Iread Or Here Of These Companys Trying To Rip Of People Makes … Everytime Iread Or Here Of These Companys Trying To Rip Of People Makes Me Mad . The Shoe Would Be On The Other Foot If You Owed Them Money.They Would Threaten You With All Sorts Ofthreats Etc. I Would Love To Help You By Making A Few Suggestings. You Have The Same Rights As They Have.by Threating Them The Way They Do Dont Be Afraid Of Them Especially If You Know You Are In The Right Go Down Every Road You Can Think Of But Keep Copies Of Every Bit Of Corrospondence. As They Are Famous For DenialSend All Postage By Proof Of Posting Dosent Cost You Any Thing Copy Every E Mail Phone Calls Are A Waste Of Time If You Watched Bbc. Watchdog Sky Took An Average 54 Mins To Answer Calls Visit The Citizen Advice. Even Ask Them To Type A Letter For You If Still No Joy Go To The Small Claims Court The People There Are There To Help You Even Go Down The Route That If They Dont Pay Up Threaten Them That You Will Apply To Have All There Assets Frozen Till They Pay Up. But Dont Be Afraid Of Them And Remember Your Expenses When They Finally Pay Up. And I Bet There Will Be An Awfull Smell In Sky Office When Hit With A Writ To Freeze Their Assets. It Also Makes Me Wonder Why Some Sky Employees Dont Whistle Blow These People Because One Day They Will End Up With The Same Problem You Bet They Will So Come On All You Sky Employees Help This Preson Out Let Them Know How To Get There Money Without Any More Hassle I Hope Every Thing Goes Fine For You. Regards.



And breathe....................:w00t:

guv;5295081

And breathe....................:w00t:



+1 .. Hard reading that lot..

Original Poster

they have no email

im going to recorded delivery a letter typed up and sent to the address they gave me.

will see what happens but most likely il get messed around for weeks.

i mean i cant even phone/email to see if they got my letter lol although the royal mail website will confirm

ill keep you guys updated but seriously...how the bleep does a company run without a physical contact number yet they have like 1000's of employees working for them

pain in the ass

Hmm they recently overcharged me £60 as I wanted a sky dish at my current place(im moving anyway now so dont need it) installation cost and forgot to refund it when the engineer couldnt do it then said I could only get a credit AFTER I paid the £60 or wait 2 weeks for a refund to be able to be processed then it takes another 4 weeks to be refunded.

Anyway to get it faster?
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