Sky Phoncall To Wipe debt ?

19
Found 26th Jun 2013
Hello, my daughter has had a £180 debt with sky for several months with the service then being cut off but yesterday received a phone call from them supposedly inquiring about how she intended to pay the debt off.....once she had explained the payments she could make and the dates payments would be made they replied that as a gesture of goodwill they are happy to wipe the debt clear and start again as long as she sets up a new direct debit ????............is this a new scheme to keep customers?... , it seemed that as long as she was willing to sort the debt they could then offer to wipe it ......has anyone else had this call ? ....seems to be unfair on the people who do the right thing and pay their bills IMO
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MiscSkyWipes
19 Comments
this isnt good, why wasnt she able to pay the inital debt?
Are you annoyed that your daughter is now debt free?
Seems like good business to me. Why harass a customer to pay and force them away by hounding them when you can keep the customer and make more money by wiping the debt.
tom...the debt came with illness and losing her job, she now has a new job and so was happy to sort this

pred...am pulled to be honest as my son always pays his bills on time even when it leaves him short so doesn't seem fair on the good payer unfortunately

Ross....exactly.. i see the logic ....would like to think it goes on the circumstances of why the debt occurred though rather than just wiping everyones debt

seems a good idea instead of sending it on to a debt collector and keeps a customer
Its one of those situations where they would rather get something than nothing, they can clearly afford to wipe the debt as they are offering this along with offering loads of people free sky for 6 or 12 months (myself included)

Other businesses do it with debt, lenders will often offer settlement discounts on debt which can save people thousands just to get something back rather than having somebody pay little or next to nothing for a long time.

Know how to play the game and it can work in your favour (im not saying your daughter did this and hope she is over her illness)
Wish people wouldn't try to get so much personal information out of the OP. but anyway people get into debt it is the way things are these days. You should be glad your daughter has been given the chance to start over without being hassled day in day out by collector companies.
People like your daughter are phoned up by a specialist team at sky to find out why she went in to debt in to first place. Then there offered the write out and the advisor would normally check to make sure your on the correct package to ensure it doesn't happen again In future
thanks all...as you say debt is the way the world seems to be these days... however sad
are you sure it was sky and not an illegal company who are gonna screw her over even more?
aircanman

Wish people wouldn't try to get so much personal information out of the … Wish people wouldn't try to get so much personal information out of the OP. but anyway people get into debt it is the way things are these days. You should be glad your daughter has been given the chance to start over without being hassled day in day out by collector companies.



That is the wrong attitude to have.

It shouldn't be the 'norm' to get into debt. (aside from mortgage, possibly cars/extensions if they are well planned out financially)
sancho1983

That is the wrong attitude to have. It shouldn't be the 'norm' to get … That is the wrong attitude to have. It shouldn't be the 'norm' to get into debt. (aside from mortgage, possibly cars/extensions if they are well planned out financially)



Agree to some extent with your comment but things happen which change circumstances which otherwise made debts manageable.

In the case of the OP's daughter, illness and losing employment. Other factors could be breakdown in marriage. Some situations are genuinely unavoidable.
magic.....that did cross my mind, but as soon as soon as the phone call was over her Sky was back on ...they also gave her free land line calls anytime which had previously been from 6pm only
Sebas111

Agree to some extent with your comment but things happen which change … Agree to some extent with your comment but things happen which change circumstances which otherwise made debts manageable. In the case of the OP's daughter, illness and losing employment. Other factors could be breakdown in marriage. Some situations are genuinely unavoidable.



In certain circumstances then yes it is unavoidable.

But even in some of the scenarios you talk of it's wise to almost plan for them. We could have afforded to borrow lots more on our mortgage, but what happens if the rates go up? Or one of us loses our jobs? It was wise to stick with an amount we are comfortable paying off each month (overpay in fact)

I could afford a 5 series BMW on finance, but again it doesn't mean I should take out a loan when I have no way of knowing what may happen in the future.

But yes, in op's situation it is slightly different.
sancho1983

In certain circumstances then yes it is unavoidable.But even in some of … In certain circumstances then yes it is unavoidable.But even in some of the scenarios you talk of it's wise to almost plan for them. We could have afforded to borrow lots more on our mortgage, but what happens if the rates go up? Or one of us loses our jobs? It was wise to stick with an amount we are comfortable paying off each month (overpay in fact)I could afford a 5 series BMW on finance, but again it doesn't mean I should take out a loan when I have no way of knowing what may happen in the future.But yes, in op's situation it is slightly different.



Again, I slightly agree with you. However, if we all went through life with the thought of "what if?" We would all basically be putting our lives on hold.
sancho1983

That is the wrong attitude to have. It shouldn't be the 'norm' to get … That is the wrong attitude to have. It shouldn't be the 'norm' to get into debt. (aside from mortgage, possibly cars/extensions if they are well planned out financially)




Just out of uni and I'm not in debt.
Some people are just stupid with money.
Sebas111

Again, I slightly agree with you. However, if we all went through life … Again, I slightly agree with you. However, if we all went through life with the thought of "what if?" We would all basically be putting our lives on hold.



Of course, it's about balance.

During my childhood we didn't have much money (or much stuff) due to lots of bad decisions by my mum and step-dad. I'm an overly cautious person with my money, however I still have a nice TV, surround sound system, expensive camera etc. etc. I just choose to save for items, buy things which are on offer and make do where a lot of people 'waste' (imo) money.
sancho1983

Of course, it's about balance.During my childhood we didn't have much … Of course, it's about balance.During my childhood we didn't have much money (or much stuff) due to lots of bad decisions by my mum and step-dad. I'm an overly cautious person with my money, however I still have a nice TV, surround sound system, expensive camera etc. etc. I just choose to save for items, buy things which are on offer and make do where a lot of people 'waste' (imo) money.



A good philosophy to have and one which I myself now live by. Been there and had stuff on credit, gone through divorce and left up a certain creek without means of travel and can say I am much happier now. But I do empathise with people in certain situations.
sancho1983

That is the wrong attitude to have. It shouldn't be the 'norm' to get … That is the wrong attitude to have. It shouldn't be the 'norm' to get into debt. (aside from mortgage, possibly cars/extensions if they are well planned out financially)



It is the way life is, not everyone can be perfect and manage debt perfectly, people are not educated in managing debt so this will happen, plus certain circumstances can have massive repercussions when it comes to finance.
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