Sky Upgrade Vent - What to do

I was paying £77 a month for line, fibre, boxset package, and mutli-room. I had a discount of £10 for fibre. Received an offer of 6 months half price sky sports via TCB with £44 cashback. I thought not bad, so went for it. But Sky's system took the £10 Fibre discount away. So I speak to CS who put it back on. But now Sports have only come back on in SD (what use is that?). I need to upgrade from boxsets to Sky Sports HD pack, another £6 a month. They are just taking the mick. Do I get a cooling off period and can ask them to put everything back they way it was?

3 Comments

I don't know for certain but CAB will and if you do get a cooling off period it will be 14 days. All depends whether this is a contract amendment and whether it was done in such a way that was not face-to-face. The best customer service sellers always explain their cooling off periods if of course there is one. Contact CAB on 03454 04 05 06

Original Poster

Thanks for that. In this day and age no one should have to pay extra for HD.

what was the tcb offer as thats what they are obligated to provide
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