So annoyed with Virgin Media!!!!!

Each time I call my dad in the Philippines I get a minimum of 10 different Philippino's, and never my dad, this has gone on for weeks now. I then try to call him with BT or Orange and it goes straight through to him.

I lodged my complaint last Saturday morning as I realised the fault must lie with Virgin but in that time I have spoken to about 18 different people both in the UK and India who keep telling me I don't have a fault. If I don't have a fault, why can I not get through? Okay before I used virgin I could get through, sometimes after several attempts but always to the right person.

Makes me so cross, they are quick to take payments from me each month but not provide the service. I spoke to some arrogant call centre person this morning who said, "if you know there's a fault why do you keep trying?" I said I keep trying because I keep being told it will be fixed in 24 hours and to try then!

I use Virgin for Telephone Line, 400 inclusive minutes per month (which was great when it worked) and internet access and pay about £36 a month - any ideas where to start trying to reorganise this? I used to be able to call using telediscount for 9p a minute which is better than the scenario I have now but presume I need to get it in place before I cancel (which I can't do today anyway because they are closed).

10 Comments

CheapestCalls 4p/min
(0844 428 9898)
0844calls 5p/min
(0844 566 6969)
Dialwise 8p/min
(0871 551 5050)
Primus Saver 8p/min
(0871 615 0011)
Ratebuster 8p/min
(0871 884 0000)
Dialabroad 9p/min
(0871 341 2063)
Just Dial 9p/min
(0871 552 0990)

Try some of those, could save you a small fortune

4p per min is good!

Original Poster

sc0ttdj;7491832

CheapestCalls 4p/min(0844 428 9898)0844calls 5p/min(0844 566 … CheapestCalls 4p/min(0844 428 9898)0844calls 5p/min(0844 566 6969)Dialwise 8p/min(0871 551 5050)Primus Saver 8p/min(0871 615 0011)Ratebuster 8p/min(0871 884 0000)Dialabroad 9p/min(0871 341 2063)Just Dial 9p/min(0871 552 0990)Try some of those, could save you a small fortune4p per min is good!



Thanks for this, but I guess whilst I am paying for 400 inclusive minutes it's pointless me using these, unless I just continue with the broadband/line rental and drop the minutes and just pay as I go?

Original Poster

Incidentally, my Dad only has a mobile phone so would be interested in a package that includes anytime international mobile calls.

Would ringing an 0844 number come off your inclusive minutes?

i only use virgin for there broadband, everything else is pure tripe!

Good luck with them on Monday if your going to phone them, think you'll need it!

those numbers are for calling mobiles - so 4p a min seems pretty good

Banned

fruityloops;7491878

Thanks for this, but I guess whilst I am paying for 400 inclusive minutes … Thanks for this, but I guess whilst I am paying for 400 inclusive minutes it's pointless me using these, unless I just continue with the broadband/line rental and drop the minutes and just pay as I go?


I wouldnt have thought the 400 mins would count for international calls anyway

Original Poster

positvt;7491958

I think with your 400 inclusive minutes they still charge you with rate … I think with your 400 inclusive minutes they still charge you with rate per minute calling abroad. I may be wrong.



I think they come from my inclusive minutes, it's for anytime anywhere.

no the inclusive minutes include international calls

Original Poster

My bill has been the same for the past 14 months give or take a pound so think it is inclusive which is why it's been useful, especially with my dad living in the Phillipines, my mother in law in NZ and my sister in law in Australia!


Telephone Line Rental 21 January - 20 February £11.00
Talk Anywhere 400 21 January - 20 February £17.00
Phone & BB Saving 21 January - 20 February £-8.00
Phone And BB Additional Saving 21 January - 20 February £-4.50
Call Displ 21 January - 20 February £2.00
Free Voicemail 21 January - 20 February £0.00
Broadband Size: M 21 January - 20 February £20.00

Original Poster

sc0ttdj;7491832

CheapestCalls 4p/min(0844 428 9898)0844calls 5p/min(0844 566 … CheapestCalls 4p/min(0844 428 9898)0844calls 5p/min(0844 566 6969)Dialwise 8p/min(0871 551 5050)Primus Saver 8p/min(0871 615 0011)Ratebuster 8p/min(0871 884 0000)Dialabroad 9p/min(0871 341 2063)Just Dial 9p/min(0871 552 0990)Try some of those, could save you a small fortune4p per min is good!



Thanks mate - 4p a minute, I called it just now got straight through instantly, no time delay and clear as day - Rep about to be left. Makes me even more angry with Virgin though who tell me there is no fault!!!

fruityloops;7492587

Thanks mate - 4p a minute, I called it just now got straight through … Thanks mate - 4p a minute, I called it just now got straight through instantly, no time delay and clear as day - Rep about to be left. Makes me even more angry with Virgin though who tell me there is no fault!!!



Glad i could help! :-D
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