Expired

so called unlimited internet

31
Found 9th Nov 2008
hi watching the gadget show today made me realise that massive companies get so much money from conecting people to the internet for example vodafone they make on average 6.2billion a year but i have there mobile phone unlimited internet on my contract but its 500mb which i struggle to keep under its not really unlimited is it! well the gadget show wants everyone in the same situation if its on your mobile phone or standard internet they want you to complain and hopefully they get the point.

heres the latest on the gadget show this link contains most off the email addresses for the companies that you should complain to fwd.five.tv/gad…and

30 Comments

oh yeah saw that on tv. was it yesterday?

Original Poster

kippy;3410775

oh yeah saw that on tv. was it yesterday?



ya i prob saw a repeat off it because it was on fiver

I never seen it sounds interesting though

good link, people should do it because it will moot a campaign to put these companies into more responsible and customer-focused business practices. a sample letter is provided so you can write to your isp about the unlimited broadband.

Original Poster

hmm i shoulda put a vote on it

I'm surprised Ofcom are letting the mobile networks off with this unlimited nonsense...if you'd like to complain about Vodafone's unlimited policy please head over to forum.vodafone.co.uk and join in with the active topic there.

John

Banned

So I guess unlimited is upto "x" ammount of bandwidth, but unfortunately they don' tell you what "x" ammount of unlimited is, until you use it, lol

Imagine how fast & payg it will be in the future (sadly)

You can find the limit but it normally means raking through the small print, would be so much easier if they were just honest since many people are going to look for what the limit is anyway.

John

Banned

2 true

Original Poster

Itsa still wrong what if i said ima selling a sim card with unlimited credit but you can only use £10 off it.

Banned

Ive never understood how unlimited means XGB and 10p per mb over that unlimited limit! Hmmmm Dont sound right!

Banned

same with o2- i get "unlimited" calls but its actually limited to 2000 mins per month- how can they get away with that- its devious and misrepresentation

Well thats why you guys should read the small print, I get unlimited DLs sometimes i've hit 60gb in 1 month, easy.

Sloth/Mod

Bonus...........i'm on Sky Broadband Max. :-D

Alfonse;3411581

Well thats why you guys should read the small print, I get unlimited DLs … Well thats why you guys should read the small print, I get unlimited DLs sometimes i've hit 60gb in 1 month, easy.



Of course we read the small print but that's not the point - we shouldn't have to, the companies should be more honest about it, all they're doing is just hiding the limit. It's annoying when trying to compare different packages as I have to go raking through to work out what the actual limit.

I'm with ADSL24 who have a very honest and clearcut policy towards limits which on the current package is 30GB peak, 300GB off peak which much better than many 'unlimited' packs. It's one of the reasons I went with them over others.

John

lucky you! except before the Gadget show questioned her, it was stated with certain limits in their terms and conditions. they're smart to turn it around what could be bad into a good publicity stunt.

Johnmcl7;3412926

Of course we read the small print but that's not the point - we shouldn't … Of course we read the small print but that's not the point - we shouldn't have to, the companies should be more honest about it, all they're doing is just hiding the limit. It's annoying when trying to compare different packages as I have to go raking through to work out what the actual limit.I'm with ADSL24 who have a very honest and clearcut policy towards limits which on the current package is 30GB peak, 300GB off peak which much better than many 'unlimited' packs. It's one of the reasons I went with them over others.John



If you read the small print, what you complaining about you accepted the conditions knowing exactly what they are, lol.

Still rubbish package IMO, I don't deal with peak and off peak rubbish either.

I'm complaining because I shouldn't have to check the small print - unlimited means no limit, it doesn't mean limited with the limit hidden in the small print.

The 30/300 package is much better than most as there's no throttling at all.

John

Original Poster

No point saying its unlimited when its not

Johnmcl7;3413023

I'm complaining because I shouldn't have to check the small print - … I'm complaining because I shouldn't have to check the small print - unlimited means no limit, it doesn't mean limited with the limit hidden in the small print.



You should read all applicable information about what you're signing, whether it's written with small or large letters.

The problem here isn't with the small print, a lot of ISPs they set out nicely what your connection is in the small print. It's the large print claiming stuff that is completely untrue that is the problem.

It makes you wonder if they hired GLaDOS to do their avertising.

EndlessWaves;3415531

You should read all applicable information about what you're signing, … You should read all applicable information about what you're signing, whether it's written with small or large letters.



No I shouldn't - the simple fact is that the connection *is not* unlimited regardless of whether the limit is buried in small print or not.

John

Johnmcl7;3416568

No I shouldn't - the simple fact is that the connection *is not* … No I shouldn't - the simple fact is that the connection *is not* unlimited regardless of whether the limit is buried in small print or not.John



yes you should, this applies to all contracts, always know what you're signing up to, the 'small' print on the actual contract is the legally binding literature

Alfonse;3417507

yes you should, this applies to all contracts, always know what you're … yes you should, this applies to all contracts, always know what you're signing up to, the 'small' print on the actual contract is the legally binding literature


*sigh* - you're missing the point, something that is unlimited by definition does not have a limit

John

Johnmcl7;3417552

*sigh* - you're missing the point, something that is unlimited by … *sigh* - you're missing the point, something that is unlimited by definition does not have a limitJohn



you're missing the small print

:thumbsup:

Banned

Ye' unlimited means: adjective not limited or restricted; infinite.

Its like "universal" to some companies

Had an email from a manufacturer about a wireless range extender problem, and they replied with "while we mention it is universal, it does not mean that it is compatible with other third party equipement".

So I guess there is a limit to unlimited, universal and infinity too, lol

Alfonse;3417577

you're missing the small print:thumbsup:


No....small print does not redefine the term 'unlimited' - the companies are using this term dishonestly and I'm quite surprised you find this deceit acceptable. Unlimited means unlimited regardless of the small print.

John

Johnmcl7;3417694

No....small print does not redefine the term 'unlimited' - the companies … No....small print does not redefine the term 'unlimited' - the companies are using this term dishonestly and I'm quite surprised you find this deceit acceptable. Unlimited means unlimited regardless of the small print.John



Semantics won't get you anywhere with a contract you agreed to, end.

And yes if you sign a contract saying you agree redefined defnitions to words thats still legally binding..............

It's most certainly not semantics, I don't understand why that's so hard for some people here to understand - unlimited means no limit, it's not a vague term open to intepretation. The companies are being dishonest it's as simple as that, you can't redefine the English dictionary with small print.

The other part of the issue which you're missing by a country mile despite being mentioned several times is that it makes it far more difficult to compare sevice providers, nothing to do with agreeing to a contract. I'll give you an example, five different packages:

O2 Unlimited Bolton
O2 Business Unlimited Data
Vodafone Unlimited Internet
Orange Unlimited Data
T-mobile Unlimited Data

Now, how much data do you get with each of those? Here's how it should be:

O2 1000
O2 Business 200
Vodafone Data 500
Orange Data 500
T-mobile 3000

With there being far more ISPs the issue is even more widespread, if you think the first set of 'tariffs' are fair, honest and just as easy as the second set then quite frankly you need your head examined. Why the regulators allow this to go on I've no idea, I've never signed a contract not knowing what the limit is (which is the point you keep missing over and over) but it irritates me having to rake through all the small print trying to work out what I'm actually getting.

John

Original Poster

When i sign my contract i didnt get unlimited internet i just phoned vodafone a month later and ask if they can change my contract so they can take 150mins a month and 1500 texts away each month and give me in there words unlimited internet then a while later i found out its not unlimited

Original Poster

vodafones freaking reply

Good evening Sir/ Madam,

Thanks for contacting Vodafone Customer Services regarding the unlimited internet service on your account. I'll be happy to help you with this.



At Vodafone we are very particular about the security of every customer’s account to ensure that account specific information is not being shared with a non account holder, in order to check your account and help you further please confirm the following details:



- Your mobile number or account number



- Your full name



- The 1st and 2nd digit of your PIN code or the 1st and 3rd letter of your password



If you don’t know the 1st and 2nd digit of your PIN code or the 1st and 3rd letter of your password please provide the following details:



- The first line of your address and your postcode

- Date of Birth

- Method of Payment



I am sorry I was not able to provide you all the relevant information about your account. However, I assure , I’ll be more than happy to help once I receive the security checks.



I’ll look forward to your reply and in the meantime, if there’s anything else I can help you with, please feel free to contact me.




Kind Regards,
Shailesh Manjrekar

Vodafone Customer Services

Need a quick answer to your technical query? Next time, why don’t you visit the Vodafone eForum found here. This forum lets you discuss the technical aspects of our products, services and the mobile world at large. You can ask questions, find answers and get tips and advice. Have a look now.



why do i need to fill out all them details just to ask a question like that!
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