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    Sold an item - Delivery to NI "Parcel Motel" - Should I Send?

    So I sold an item worth £125 on Amazon.

    The buyer has listed the delivery address in Northern Ireland - and then looking into the specific address, it is "Parcel Motel" (Co Antrim).

    It is this company he is using: parcelmotel.com/

    I'm slightly wary delivering an expensive item like this to what is not the address of the buyer. Are there any potential pitfalls or should I go ahead or definitely back out?

    MyHermes will cover it for £9.45 with £125 cover. But that's of course only to the address I state. What happens if and when they say it is broken. They'll all say it was the other delivery company - and Amazon would refund the buyer - and I would be out of pocket with no company taking responsibility.

    10 Comments

    Banned

    Yes it is perfectly fine. Customers in Ireland use Parcel Motel when buying from the UK. A lot of UK companies wont deliver to Ireland, so the good is delivered to Parcel Motel in Belfast then redelivered to Ireland.
    Also Parcel Motel allow you to pick up a good from a specified location, like a petrol station, where there are lockers and you need a code to pick up the good.

    Ur parcel will be signed at parcel motel so I don't see any problem. They are reliable and been here for long enough so dont worry.

    I sold a mobile phone to someone on eBay which used a storage unit as an address.

    They paid, I sent it.

    Had no trouble.

    With Amazon*, you need to show delivery with signature, so Hermes will not be sufficient. The address the buyer gives is the correct one as far as Amazon is concerned.

    *in the event of an A-Zclaim.

    ceres

    Provided the address the buyer has given you is their Paypal confirmed … Provided the address the buyer has given you is their Paypal confirmed address, it's fine. I've sent parcels there.



    Paypal? This is an Amazon sale.

    Original Poster

    windym

    With Amazon*, you need to show delivery with signature, so Hermes will … With Amazon*, you need to show delivery with signature, so Hermes will not be sufficient. The address the buyer gives is the correct one as far as Amazon is concerned.*in the event of an A-Zclaim.



    I'm doing Hermes with signature (Required due to the level of cover at £125).

    Consensus is that I won't have any problems - thanks guys!

    Ive sold something and it just has a name and phone no and the parcel motel address. Is this enough? i would have thought it needs a reference number.
    Edited by: "davidian84" 10th Nov 2016

    teinem

    Yes it is perfectly fine. Customers in Ireland use Parcel Motel when … Yes it is perfectly fine. Customers in Ireland use Parcel Motel when buying from the UK. A lot of UK companies wont deliver to Ireland, so the good is delivered to Parcel Motel in Belfast then redelivered to Ireland. Also Parcel Motel allow you to pick up a good from a specified location, like a petrol station, where there are lockers and you need a code to pick up the good.



    Yup as above. Can vouch for location of the premises also as I work just down the road abit from it also and a division of my firm used to own the warehouse behind it. Royal Mail HQ in N.Ireland is also just up the road abit from it.

    Firefly1

    I'm doing Hermes with signature (Required due to the level of cover at … I'm doing Hermes with signature (Required due to the level of cover at £125).Consensus is that I won't have any problems - thanks guys!



    The signature needs to be visible online if your buyer opens an A-Z claim. Hermes don't upload their signatures to view online. So just be aware that if you buyer opens a claim, you will lose it.

    Most of the other carriers upload. UPS, Royal Mail special delivery and DPD are the ones I use for Amazon.

    Original Poster

    windym

    The signature needs to be visible online if your buyer opens an A-Z … The signature needs to be visible online if your buyer opens an A-Z claim. Hermes don't upload their signatures to view online. So just be aware that if you buyer opens a claim, you will lose it. Most of the other carriers upload. UPS, Royal Mail special delivery and DPD are the ones I use for Amazon.



    I only have to prove it was delivered to Parcel Motel. They will confirm to the customer that they are forwarding it to him - if they lose it, not my problem. If he wants to lie whether Parcel Motel received it, he'll get caught out eventually

    MyHermes have confirmed they can forward the signature from ParcelMotel for me to view. I guess I can upload this as evidence in an A-Z claim.

    The delivery address - ParcelMotel - may also send supporting evidence in the case of an A-Z claim that they did indeed receive the item, hopefully.

    Oh well, fingers crossed nothing goes wrong.
    Edited by: "Firefly1" 11th Nov 2016
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