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    SOLVED: Entering voucher code at DVD.co.uk

    Hi, I recently received a £20 voucher code through LoveFilm to spend at DVD.co.uk.

    Trouble is there's nowhere to enter it except on the last screen, which also has the 'Place Order' button.

    In other words, there's no way of knowing whether the code has worked or not, BEFORE confirming payment - like it does on every other site I've used a voucher code at.

    Am I missing something? Or, is this the ususual & unhelpful way the dvd.co.uk site is designed to accept vouchers?

    Has anyone lost out because a valid voucher wasn't recognised? Are their customer services good at resolving these issues?

    4 Comments

    Im sure dvd.co.uk would sort out the voucher if there is a problem but i doubt there would be anyway.

    You are correct, there is no way to find out until it's too late.

    I used one 2 weeks ago, and after mine was denied as soon as I submitted my order, there was no way to cancel the order to query it.

    I e-mailed customer services immediately, to tell them that if it wasn't accepted, to cancel the order.

    I didn't hear anything until I e-mailed them for the 2nd time about 3 days later.

    They told me that it had been applied.

    Original Poster

    Thanks guys, I'll go ahead with the order then in the hope that the voucher will be recognised, or get them to resolve it if it doesn't. They have a customer service telephone number number - [COLOR=black]01451 823280[/COLOR] (10:00 to 17:00 Monday-Friday) - so will use that before emailing.

    Thanks again - both repped for helpful replies :thumbsup:

    Original Poster

    It worked fine - one gets to see if it worked or not on the very next 'order confirmed' screen.

    Will mark this one as solved.
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