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    Son been on my laptop and is now infected and not working - help?

    My son has been on my laptop and now nothing will work just keeps bring up a fake security site wanting my to pay for some american security suite. I cant do a system restore, get on any website ect, ect any ideas what I can do?

    78 Comments

    reformat

    Whats the name of the Security Suite?

    Original Poster

    Is that my only option? that means spending hours and hours bcking all photos ect up first?

    Original Poster

    Secuirty suite yellow and black badge like thing on tool bar

    Banned

    EBT

    Is that my only option? that means spending hours and hours bcking all … Is that my only option? that means spending hours and hours bcking all photos ect up first?


    and you might still have the virus after putting them all back on again too!

    Banned

    tried safe mode then system restore

    it would help if you'd said what laptop it was and what operating system you have on it


    Assuming you have one of the later operating systems such as Windows 7 or Vista, then simply turn the laptop off if you cant then hold the power button in for 5 seconds and it will

    restart it, while its starting press the F8 button continiously till you get a menu on screen
    if it gets to the bit that says "windows is starting" then you've gone too far

    you now have 2 choices, try this one first
    Choose system recovery (should be the first option)
    then it should ask you for a username/passowrd
    then on the next window you want to choose system restore and pick a date you know the computer was working fine.

    IF for some reason you cant get into that ie you dont know the name/password then try this
    start in safe mode
    then go to programs, accessories, system tools, system restore
    choose that and tell it to restore to a date when you know it was definately working


    this will (should) work for XP as well

    Original Poster

    So what do I do? to make sure its all okay?

    Original Poster

    its vista, pressing f8 doesnt do anything

    It must have a name?

    Anyway, if you have a USB stick, download either MalwareBytes or SuperAntiSpyware. Install it on the infected system and let it do a full scan, hopefully it will find the files and delete them.

    as above F8 then choose Safe Mode

    Once in

    Start - Programs - Accessories - System tools - system restore

    choose a restore date.



    End of.

    Original Poster

    Sorry f8 has come up

    Banned

    EBT

    its vista, pressing f8 doesnt do anything


    you cant have re-booted that quickly!

    READ THE POST I PUT PROPERLY

    PRESS F8 FAST LOADS OF TIMES WHILE ITS STARTING TILL YOU GET THE MENU UP

    IF YOU MISS IT AND GET THE "WINDOWS IS STARTING" YOU'VE GONE TOO FAR

    RESTART IT AND DO IT AGAIN

    YOU WILL EVENTUALLY GET IT RIGHT AND GET THE MENU

    IE dont try it while the laptop is on, that wont do a thing., turn the thing off first like I said in my first post

    Original Poster

    yep got the menu xx

    Original Poster

    ok trying a system restore ....

    While malware bites "MAY" work
    if its affected a file thats part of the operating system, then it will not get rid of it while it is running.
    It is also very slow and would take hours to find out it might not work

    the quickest way is to do the system restore to before it was infected, then do the scans and remove all traces that may be on the laptop


    The best way to remove it is to start the laptop with a specialist bood disk with antiviral and antimalware software on it, that will clean the laptop quickest and best as windows will not be running at all

    The best thing for the laptop is put a DECENT antivirus on it, that has antivirus, anti malware, firewall and other features all in one and keep it updated - if nothing gets onto the laptop then it doesn't need fixing
    By decent i do NOT mean norton, thats a pile of shyte



    "boot" not bood ^

    Banned

    your son got infected and not working. the doctors?

    Original Poster

    Ok I got it back, now whats decent to put on it? Had AVG and obviously that was no good

    Original Poster

    ryman1000

    your son got infected and not working. the doctors?



    lol infected with a lets break mummys laptop infection

    Where did my post go?

    You better put it back up
    Edited by: "Wotwot123" 28th Aug 2010

    I had this and the only way I could get rid of it was using a Linux anti-virus boot disk. It had totally taken over Windows so it wouldn't let me run any scans, even in Safe Mode!

    This will be helpful if you want to take that route: techmixer.com/fre…st/

    This also happened to my brother at a later date and the Linux boot disk couldn't get rid of it. Spent many hours trying but just had to reformat in the end.

    EBT

    Ok I got it back, now whats decent to put on it? Had AVG and obviously … Ok I got it back, now whats decent to put on it? Had AVG and obviously that was no good



    Avast

    Banned

    Wotwot123

    Where did my post go?You better put it back up



    What you going to do if they don't?

    Sounds like your son has been visiting dodgy websites OP lol

    karenhornby

    While malware bites "MAY" workif its affected a file thats part of the … While malware bites "MAY" workif its affected a file thats part of the operating system, then it will not get rid of it while it is running.It is also very slow and would take hours to find out it might not workthe quickest way is to do the system restore to before it was infected, then do the scans and remove all traces that may be on the laptopThe best way to remove it is to start the laptop with a specialist bood disk with antiviral and antimalware software on it, that will clean the laptop quickest and best as windows will not be running at allThe best thing for the laptop is put a DECENT antivirus on it, that has antivirus, anti malware, firewall and other features all in one and keep it updated - if nothing gets onto the laptop then it doesn't need fixingBy decent i do NOT mean norton, thats a pile of shyte



    What a load of rubbish

    Full scan takes about an hour on my 600gb drive and about 6 minutes on Quick Scan.

    The location of these types of files get picked up on Quick Scan, but as the Laptop obviously hasnt been scanned before a Full Scan is better.

    Original Poster

    momo something or other to watch monies? I have no idea where he knows about it from obviously hanging around with dodgy local kids lolx

    Original Poster

    movies not monies

    EBT

    momo something or other to watch monies? I have no idea where he knows … momo something or other to watch monies? I have no idea where he knows about it from obviously hanging around with dodgy local kids lolx



    It's natural, and if he wasn't doing it then you should be worried.

    Original Poster

    well he should check out it doesnt mess my laptop up first at least!

    Original Poster

    Still got a problem on download.com trying to download some security and every one I try the laptop telling me it cant be downloaded as it doesnt have a digital signature and thats for a few I have tried?

    Original Poster

    And I also cant uninstall AVG, this is really annoying not had a problem with laptop for 18months and now on the day I just want to chill I get all this c**p

    EBT

    Still got a problem on download.com trying to download some security and … Still got a problem on download.com trying to download some security and every one I try the laptop telling me it cant be downloaded as it doesnt have a digital signature and thats for a few I have tried?



    Do you have a second PC and a USB stick or dvd / cdrom you can copy too?

    Download Malware Bytes and transfer it to one, then stick it in the laptop and install.

    Banned

    EBT

    And I also cant uninstall AVG, this is really annoying not had a problem … And I also cant uninstall AVG, this is really annoying not had a problem with laptop for 18months and now on the day I just want to chill I get all this c**p


    boot into safe mode and uninstall AVG

    EBT

    Still got a problem on download.com trying to download some security and … Still got a problem on download.com trying to download some security and every one I try the laptop telling me it cant be downloaded as it doesnt have a digital signature and thats for a few I have tried?



    Check the time and date on your laptop.

    Banned

    wotwot123,

    If you wish to see posts remain, then refrain from insulting others and breaching the code of conduct.

    Original Poster

    No still wont uninstall in safe mode

    aScottishBloke

    wotwot123,If you wish to see posts remain, then refrain from insulting … wotwot123,If you wish to see posts remain, then refrain from insulting others and breaching the code of conduct.



    Someone who suggests a format due to a small infection is an IDIOT, suspend me if you wish, but if someone is asking for help, and they actually did a format without realising what they did they would be in a big mess right now in terms of data loss.

    My post was 6 or 7 lines, and the point you are trying to tell me was 1 word.

    You're pathetic.
    Edited by: "Wotwot123" 28th Aug 2010

    Original Poster

    wotwot123 uve been very helpful thank you
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