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    Sony PSN time to start worrying? Identity protection available now

    **Identity protection available visit fraudprotect.co.uk/ for details**


    Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

    We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

    Valued PlayStation Network/Qriocity Customer:
    We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

    1. Temporarily turned off PlayStation Network and Qriocity services;
    2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

    U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit annualcreditreport.com or call toll-free (877) 322-8228.

    We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

    Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
    Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
    TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    You may wish to visit the web site of the U.S. Federal Trade Commission at consumer.gov/idt…eft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,
    Sony Computer Entertainment and Sony Network Entertainment

    331 Comments

    Banned

    bye bye sony

    pretty glad the card i have had registered has expired

    Original Poster

    joeprosho

    pretty glad the card i have had registered has expired



    Mine had too so lucky had reverted to PSN cards recently


    we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    i guess this isn't just usa accounts ?

    Admin

    bad times

    Original Poster

    davver99

    i guess this isn't just usa accounts ?



    No same just gone up on Euro blog (that keeps crashing though)

    Banned

    If only they'd kept OtherOS...

    Is it just me that finds this as a huge development?

    I can't see other websites, such as Play.com, having any better security than Sony. Hopefully this is a wake-up call for the entire online industry.

    Hackers are after them. oO

    emhaslam

    Is it just me that finds this as a huge development?I can't see other … Is it just me that finds this as a huge development?I can't see other websites, such as Play.com, having any better security than Sony. Hopefully this is a wake-up call for the entire online industry.



    Play.com doesn't have better security than Sony. Details have already been stolen from there lol. Although not quite as drastic.

    master_chief

    If only they'd kept OtherOS...



    This.

    Banned

    Play.com are just useless muppets. They never **** off the hackers. If there's one lesson to be learned, it's don't **** off the hackers.

    Banned

    Is this just for the Playstation Network? Other half had/has an account via the PSP for Playstation Store - this isn't effected is it?

    master_chief

    If only they'd kept OtherOS...



    I can completely understand them removing it. Once people started abusing it, it needed to be removed. Pirated games is one thing (under pressure from publishers to do something about it), it could have led to hacks in online games (that would have ruined online for the rest of us).

    If they could brick the consoles remotely, then I'd have preferred they do that, but as a precaution something had to be done as there was obviously a loophole. I also encourage the action against GeoHot.

    Banned

    Should of bought an xbox

    Oh dear, Perhaps we should sue Sony.

    JonnyTwoToes

    Is this just for the Playstation Network? Other half had/has an account … Is this just for the Playstation Network? Other half had/has an account via the PSP for Playstation Store - this isn't effected is it?



    Same system for both I believe unfortunately, haven't checked the state of the PSP at the moment but assume it's affected.

    I'm kicking myself I didn't delete my credit card off the account as I'd bought a PSN card to use instead, this is very bad news now that Sony themselves are now admitting all the details have been stolen.

    John

    Having second thoughts about renewing my live sub via the dasboard now, whats to stop the hackers going after xbox live next

    http://static.arstechnica.net/assets/2011/04/playstation-credit-card-fire-ars-thumb-640xauto-21319.jpg

    should have bought a wii

    Banned

    emhaslam

    I can completely understand them removing it. Once people started abusing … I can completely understand them removing it. Once people started abusing it, it needed to be removed. Pirated games is one thing (under pressure from publishers to do something about it), it could have led to hacks in online games (that would have ruined online for the rest of us). If they could brick the consoles remotely, then I'd have preferred they do that, but as a precaution something had to be done as there was obviously a loophole. I also encourage the action against GeoHot.



    Yeah removing OtherOS completely removed the ability to hack the PS3...

    emhaslam

    Is it just me that finds this as a huge development?I can't see other … Is it just me that finds this as a huge development?I can't see other websites, such as Play.com, having any better security than Sony. Hopefully this is a wake-up call for the entire online industry.



    what!!!

    Made me smile,**** $ony

    emhaslam

    I can completely understand them removing it. Once people started abusing … I can completely understand them removing it. Once people started abusing it, it needed to be removed. Pirated games is one thing (under pressure from publishers to do something about it), it could have led to hacks in online games (that would have ruined online for the rest of us). If they could brick the consoles remotely, then I'd have preferred they do that, but as a precaution something had to be done as there was obviously a loophole. I also encourage the action against GeoHot.



    OtherOS does not enable piracy any more than a pc does in fact the official older OtherOS was severly limited in funcions and the GameOS was unable to be launched from it, You could not use OtherOS to play backed up games only emulators of an older console which you can do on a pc so are you saying pcs should be bricked?!

    And OtherOS did not encourage game hacking either.

    Are you a Sony employee? A Sony fanboy? or just someone who believes anything a company tells them?

    boabbyrab

    Having second thoughts about renewing my live sub via the dasboard now, … Having second thoughts about renewing my live sub via the dasboard now, whats to stop the hackers going after xbox live next



    Is anyone silly enough to do this with all the Live subscription card offers bounding about??

    Xbox Live is safe from that point of view...

    So, Sony remove something from their product. Some teenager gets net-rage and calls in his friends and they compromise the security of a system. Now regular folk who have no allegiance to Sony are potentially at risk, simply because people have to hack stuff and show off and be all self-righteous.

    Sony took something away as they seen it as a potential risk. In retaliation, in some grand let's teach-em-boys gambit, hackers decide to put users at risk. These people are nearly on par with folk who write viruses.
    Edited by: "dungavel" 26th Apr 2011

    ryouga

    OtherOS does not enable piracy any more than a pc does in fact the … OtherOS does not enable piracy any more than a pc does in fact the official older OtherOS was severly limited in funcions and the GameOS was unable to be launched from it, You could not use OtherOS to play backed up games only emulators of an older console which you can do on a pc so are you saying pcs should be bricked?!And OtherOS did not encourage game hacking either.Are you a Sony employee? A Sony fanboy? or just someone who believes anything a company tells them?



    Who buys a video game console then gets annoyed that some additional bonus feature is removed?

    ryouga

    OtherOS does not enable piracy any more than a pc does in fact the … OtherOS does not enable piracy any more than a pc does in fact the official older OtherOS was severly limited in funcions and the GameOS was unable to be launched from it, You could not use OtherOS to play backed up games only emulators of an older console which you can do on a pc so are you saying pcs should be bricked?!And OtherOS did not encourage game hacking either.Are you a Sony employee? A Sony fanboy? or just someone who believes anything a company tells them?



    Not an employee. I'm a fan of Sony, yes. Fanboy? I wouldn't quite go that far.

    IIRC, the first attempts at hacking the PS3 were made via the OtherOS. If I'm wrong, then I'll put my hands up, but as it stands I will support Sony fight against things that may affect my gameplay, be it against GeoHot, or a second rate feature that could potentially allow piracy.

    Shockingly bad form...will cancel the card I had on there. Sony should be ashamed.

    Might cancel my card now and ask for another one, pretty **** that the hackers were able to get personal details, and not knowing if their own security was able to hide credit card info is another thing.

    does anyone know how tight the 3 digit security code is as in if entered more than 3 times wrong it puts a block on the card?

    One question anyone know how to check what password and card we have registered on PSN? Seeing as it wont let us log in how do we check?!

    SONY are a joke!!! how can we ever trust them again with our details ?

    Banned

    VeryVery

    SONY are a joke!!! how can we ever trust them again with our details ?



    You can't trust any company with your details.

    Banned

    HAHA iam happy they have been hacked **** Sony
    Edited by: "babyface_snoop" 26th Apr 2011

    Have Sony said that they will be recompensing playstation plus subscribers with the exact amount of days stolen from them by having no access.

    Banned

    Iam going to have a party after hearing this. Iam having a cold fosters now with some smoke

    dungavel

    Who buys a video game console then gets annoyed that some additional … Who buys a video game console then gets annoyed that some additional bonus feature is removed?



    So you wouldnt care is PSN was down forever since thats a bonus feature, or the ability to play blu rays since what if they disable the software to do that and just let it play games only? What if they disable wireless since thats a bonus feature? etc etc.

    You have heard about the army supercomputer made up of hundreds of PS3s havent you?

    emhaslam

    Not an employee. I'm a fan of Sony, yes. Fanboy? I wouldn't quite go that … Not an employee. I'm a fan of Sony, yes. Fanboy? I wouldn't quite go that far.IIRC, the first attempts at hacking the PS3 were made via the OtherOS. If I'm wrong, then I'll put my hands up, but as it stands I will support Sony fight against things that may affect my gameplay, be it against GeoHot, or a second rate feature that could potentially allow piracy.



    Do you sue a knife manufacturer if someone uses that product to kill someone? Do you say people should not own knives as they may kill someone? Thats the same sort of idea you are saying since you think that because people may potentially use something which is against someones rules then everyone including the people who wouldnt break the rules shouldnt be able to use it,


    Edited by: "ryouga" 26th Apr 2011

    dungavel

    Who buys a video game console then gets annoyed that some additional … Who buys a video game console then gets annoyed that some additional bonus feature is removed?



    Replied like a Troll...
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