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Sport Direct.Com no cash refunds ?????????

18 replies
Found 4th Dec 2008
Was in Sports Direct today when I overheard a customer being told that they do not do cash refunds only vouchers. The customer was returning a faulty product with the receipt the day after it had been bought.
Am I right in saying that they are not allowed to do this as long a there i a valid receipt and within 28day of purchase.
Only wondering as we bought a load of stuff today for xmas and hoping now we don't have to return any of it.

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18 Comments

I've seen the signs up in there saying the same thing.... don't know whether they legally can do it, though.

I took something back a while ago and discovered that they didn't issue refunds. Don't know why, was just told "that's their policy" ! :x

If it's faulty they have too

Legally, you are normally entitled to a refund if something is faulty.

I would assume business is bad at Sport Direct (part of the Mike Ashley empire!) and they want you to spend your money with them rather than elsewhere. You could always try arguing though our local shop has a fair amount of "security". :whistling:

They have to refund by law. The sale of goods act says the item has to be suitable for the purpose it was sold. If an item is faulty then it is not fit for the purpose.

no they dont , they only give credit vouchers.

thesummerof69;3662319

They have to refund by law. The sale of goods act says the item has to be … They have to refund by law. The sale of goods act says the item has to be suitable for the purpose it was sold. If an item is faulty then it is not fit for the purpose.



Yeah thats section 14...does it say there has to be a refund of money though...I couldn't find the section :thinking:

berr.gov.uk/wha…tml

Must I accept a credit note instead of a refund?

It depends on why you want to return the goods.

• If you have changed your mind, then the shop doesn't have to do anything.

• But if the goods are faulty, incorrectly described or not fit for purpose, then you are entitled to your money back (provided you act quickly), and you certainly don't have to take a credit note

• If you do accept a credit note in these circumstances, watch out, as there may be restrictions on their use.

• If the shop displays a sign stating they only give credit notes instead of refunds, they might be breaking the law and you could report them to Consumer Direct on 08454 04 05 06. Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.

Original Poster

:thumbsup:
Thanks People, I thought the same thing, if it was faulty they have to give you you're money back. I work in retail as well so I thought there was something fishy when I heard.

Banned

If you act nice sometimes they will give it. I have been given it before a few times. Just hope you get a nice person too:thumbsup:

hmv dont either ! its ridiculouse

Sports World have refunded me in cash for faulty pair of football boots before.

Wonder if this is why Fat Mike is having so much trouble selling Newcastle United. I'm still boycotting this shop until he sells NUFC.

Banned

vicknanth;3664559

hmv dont either ! its ridiculouse



yes they do as long as you have a receipt they will refund if you dont you will get credit note/vouchers


know your statutory rights guys

some shops do have the right to replace or to fix goods

I actually work at a SD store at the moment and we only offer refunds if there is a fault with the product (i.e. you bought some shoes and the sole came off within a week) or a fault within the store itself (i.e. accidentally scanning one item twice and charging the customer twice, which I accidentally did once when I was new and they got money back). Otherwise there's no entitlement to money back, however a credit note or an exchange is offered. I'll admit some SD shops are absolutely disgraceful with how they put this policy across but in our store we explore the other possibilities in helping that customer whilst all the while doing our job's right. Hope this makes sense! PS. No we're not the only business that uses this returns policy!

chickenlicking

I actually work at a SD store at the moment and we only offer refunds if … I actually work at a SD store at the moment and we only offer refunds if there is a fault with the product (i.e. you bought some shoes and the sole came off within a week) or a fault within the store itself (i.e. accidentally scanning one item twice and charging the customer twice, which I accidentally did once when I was new and they got money back). Otherwise there's no entitlement to money back, however a credit note or an exchange is offered. I'll admit some SD shops are absolutely disgraceful with how they put this policy across but in our store we explore the other possibilities in helping that customer whilst all the while doing our job's right. Hope this makes sense! PS. No we're not the only business that uses this returns policy!



As a SD employee how much attention to detail do you pay?

haritori

As a SD employee how much attention to detail do you pay?


It takes 8 years of deliberation to issue a 28 day refund.

chickenlicking

I actually work at a SD store at the moment and we only offer refunds if … I actually work at a SD store at the moment and we only offer refunds if there is a fault with the product (i.e. you bought some shoes and the sole came off within a week) or a fault within the store itself (i.e. accidentally scanning one item twice and charging the customer twice, which I accidentally did once when I was new and they got money back). Otherwise there's no entitlement to money back, however a credit note or an exchange is offered. I'll admit some SD shops are absolutely disgraceful with how they put this policy across but in our store we explore the other possibilities in helping that customer whilst all the while doing our job's right. Hope this makes sense! PS. No we're not the only business that uses this returns policy!


This thread is 8 years old, why did you search for it? X)
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