sports direct returns for online order

19 replies
Found 28th Jan
does anyone have done a return on an online order from sports direct?
I want to buy shoes for kids so thinking of ordering two different sizes and obviously only need one of these and other has to be returned...
do stores offer full monies refund for the items bought over internet? please anyone who have been in similar position share your views... thanks

18 Comments

when I bought some running trousers, same size and brand as I normally wear, store doesnt have a changing room. They were way too small took them back, all labels in tact with receipt and I couldnt have my money back only voucher, apparently thats their policy. I won't buy from there anymore. I know I don't make any difference, but I feel better not giving them my money.

Recently my friend was refused an online return by a shop. Seems like they've changed their t&cs at some point and now you have to ship the returns at your own costs except if the product is faulty or not as described

Original Poster

hellyl

when I bought some running trousers, same size and brand as I normally … when I bought some running trousers, same size and brand as I normally wear, store doesnt have a changing room. They were way too small took them back, all labels in tact with receipt and I couldnt have my money back only voucher, apparently thats their policy. I won't buy from there anymore. I know I don't make any difference, but I feel better not giving them my money.


thanks hellyl for sharing your experience.
I had been stung in the past same way.....and struggled for a year to buy using the voucher to buy suitable goods that they sell. Thought the law was changed recently and retailers are required by law to allow returns for full refund of monies......so wanted to know if SD had changed their policies.....
by the way may i know when did you return your items.....is it in the recent past or long time ago?
thanks.

Do NOT!!!! Do that!!

Sports Direct have the WORST online customer service

You can NOT get a cash refund at store. Only gift card vouchers.

Its very difficult to return online and this will be at your expense

Whats WORSE is this scum company charges for "Click and Collect" - You cannot even order it to the shop for free - There is a £3.99 charge for that


If you do decide to buy online - The stupidly automatically add in your basket the Mug which costs another £1 - so you must manually remove this from your basket.

NEVER AGAIN.

Theres a reason why they are cheap! WORST company ever.

Original Poster

dush_yant

Recently my friend was refused an online return by a shop. Seems like … Recently my friend was refused an online return by a shop. Seems like they've changed their t&cs at some point and now you have to ship the returns at your own costs except if the product is faulty or not as described


thanks..... your friends' exp is enough to put me off ordering......will pop into town tomorrow and looks like its worth the trip to store than the hassle with returns......

baldude

thanks hellyl for sharing your experience.I had been stung in the past … thanks hellyl for sharing your experience.I had been stung in the past same way.....and struggled for a year to buy using the voucher to buy suitable goods that they sell. Thought the law was changed recently and retailers are required by law to allow returns for full refund of monies......so wanted to know if SD had changed their policies.....by the way may i know when did you return your items.....is it in the recent past or long time ago?thanks.


may 2016, so unsure if they have changed their policies since then, I know the shop assistant didnt agree with the policies, but obviously has had the brunt of some very disgruntled customers regarding it.
I actually returned it the day after I bought them to the exact same store.

baldude

thanks..... your friends' exp is enough to put me off ordering......will … thanks..... your friends' exp is enough to put me off ordering......will pop into town tomorrow and looks like its worth the trip to store than the hassle with returns......




Good decision, go instore!

you have too pay postage to send anything back so best not buy online

Original Poster

thanks MarioMan,hellyl,goldsquid and dushyant.. your instant quick responses helped me make a quick but informed decision... much appreciated.

baldude

thanks hellyl for sharing your experience.I had been stung in the past … thanks hellyl for sharing your experience.I had been stung in the past same way.....and struggled for a year to buy using the voucher to buy suitable goods that they sell. Thought the law was changed recently and retailers are required by law to allow returns for full refund of monies......so wanted to know if SD had changed their policies.....by the way may i know when did you return your items.....is it in the recent past or long time ago?thanks.


Nope. Bricks and mortar retailers are under no legal obligation to offer a returns policy unless the item is damaged, etc.

hellyl

when I bought some running trousers, same size and brand as I normally … when I bought some running trousers, same size and brand as I normally wear, store doesnt have a changing room. They were way too small took them back, all labels in tact with receipt and I couldnt have my money back only voucher, apparently thats their policy. I won't buy from there anymore. I know I don't make any difference, but I feel better not giving them my money.



I've had similar experience buying a suitcase from there. Bought it for my mum who didn't like it and they refused to give my money back. Very poor customer service. I did eventually after calling for a manager. But you should not need to stand in any store and shout for your consumer rights.

pricesavvy

I've had similar experience buying a suitcase from there. Bought it for … I've had similar experience buying a suitcase from there. Bought it for my mum who didn't like it and they refused to give my money back. Very poor customer service. I did eventually after calling for a manager. But you should not need to stand in any store and shout for your consumer rights.



Consumer rights does not include refunds if you change your mind after the sale except if you bought online.
No retailer is obliged to give you any sort of refund whether it is cash or voucher, but we are lucky here in the UK that retailers offer a very generous returns policy.
We may not like it because we are not used to it but Sports Direct is perfectly within its rights by not accepting to refund the original payment method if you didn't like the product after purchase.
Edited by: "dush_yant" 29th Jan

I was in my local branch last week, don't like the store but there isn't much choice where I live. They have notices around the store that goods must be returned in as new condition within 28 days of purchase. Only an exchange or gift voucher will be issued. Apparently it's not a legal requirement to give you your cash back it's down to each company. I try to shop in here as little as possible but needs must when the kids need a new swimming costume in winter!

TimTamBabe

I was in my local branch last week, don't like the store but there isn't … I was in my local branch last week, don't like the store but there isn't much choice where I live. They have notices around the store that goods must be returned in as new condition within 28 days of purchase. Only an exchange or gift voucher will be issued. Apparently it's not a legal requirement to give you your cash back it's down to each company. I try to shop in here as little as possible but needs must when the kids need a new swimming costume in winter!



Unfortunately Sports Direct has got somewhat of a monopoly on the high street for inexpensive sportswear and footwear amongst other things and a lot of us for whom "money is object" would have to step in there on occasions despite our dislike of its retail practices....

I odered kids school shoes online, did not fit, so took it to store, they said you have to send it back, you cant bring it in store , AND RETURN IS NOT FREE, YOU HAVE TO PAY FOR RETURN POSTAGE, really bad service, if i had known that you cant return i wouldnt have ordered. Lesson learnt, never buy again from sportsdirect online.

Original Poster

dush_yant

Consumer rights does not include refunds if you change your mind after … Consumer rights does not include refunds if you change your mind after the sale except if you bought online.No retailer is obliged to give you any sort of refund whether it is cash or voucher, but we are lucky here in the UK that retailers offer a very generous returns policy.We may not like it because we are not used to it but Sports Direct is perfectly within its rights by not accepting to refund the original payment method if you didn't like the product after purchase.


Hmmm.....in the US majority of the stores offer free 28 day return policy for full refund. Same in Germany too...so I dont particularly see that here in the UK we've been lucky.....

Banned

Stores do not accept returns, you have to pay out of your pocket.
With shoes from this company 2 out of 5 pairs look used like they did instore but still I had to pay pp.
I d buy shoes from online now, clothes are well worth it tho.

Will not ever shop with them again due to their returns policies
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