Strange problem relating to homeplugs and using the phone

14 replies
Found 16th Apr 2010
Hi folks

I recently purchased 2 sets of Netgear XEB1004 84Mbps homeplugs to use with my brothers Xbox and PC.

The problem, that we established a few minutes ago, is:

If the phone rings and we answer it, he is completely disconnected from the internet (in this case Xbox live). I have not yet determined if it cuts out until the phone is put down, or just upon answering.

We have a splitter in the socket with the telephone and one in my room. I believe there may be another 2-3 phone sockets in the house without splitters (including the master).

Can you think why this is happening? It does not happen with my connection (I am directly plugged into the router) and also does not happen when using wireless.

I'm rather puzzled, as it has only been a problem using the homeplugs. Is it because we don't have a splitter in each socket? Why is it a problem with homeplugs and not wireless?

Big rep for teh help.

14 Comments

Do you have other phones, fax, modem plugged in the other sockets? Every socket needs filtered that has a piece of equipment in it not just where the router is. This is occurance you are describing is normal behaviour if you have something unfiltered in the house (add sky box to the list)

Original Poster

Paddy_o_furniture;8381195

Do you have other phones, fax, modem plugged in the other sockets? Every … Do you have other phones, fax, modem plugged in the other sockets? Every socket needs filtered that has a piece of equipment in it not just where the router is. This is occurance you are describing is normal behaviour if you have something unfiltered in the house (add sky box to the list)



We don't have sky, but we do have a phone plugged into an unfiltered socket (that is going to incredibly hard to reach).

I can't figure out why this is only happening now though with the homeplugs, but doesn't affect my direct connection.

Could be a problem with the filter.

DragonChris;8381268

We don't have sky, but we do have a phone plugged into an unfiltered … We don't have sky, but we do have a phone plugged into an unfiltered socket (that is going to incredibly hard to reach).I can't figure out why this is only happening now though with the homeplugs, but doesn't effect my direct connection.


Try and unplug the phone or filter it just to test it, would be pretty sure its that.
See this sort of thing all the time.

Original Poster

Paddy_o_furniture;8381283

Try and unplug the phone or filter it just to test it, would be pretty … Try and unplug the phone or filter it just to test it, would be pretty sure its that. See this sort of thing all the time.



I'll have a go tonight and find out :thumbsup:

Feel free to subscribe to the thread and check back

Powerline adapters interfere with short wave radios, maybe it affects phones too? Are they cordless?

I left openreach earlier this month (vr) I used to see this sort of thing all the time. As suggested above could be a filter, but your asking for problems not having your phone filtered. Think the powerlines are just a read herring to be honest

^ you left ?

dontasciime;8381371

^ you left ?


Yeah £24k to leave a dying job. Start a new job beginning of next month contracting for BT, better pay better hours, all outside work (no minging houses).

Lol mine was not that bad: cheek

dontasciime;8381524

Lol mine was not that bad: cheek


You never saw of the houses, had a dog poo and wee in front of me owner just acted like it never happened. Refused to work in it

That is bad ... Good luck with ya new one.

Thanks mate

Original Poster

oldmanhouse;8381314

Powerline adapters interfere with short wave radios, maybe it affects … Powerline adapters interfere with short wave radios, maybe it affects phones too? Are they cordless?



Not cordless no. Still perplexed though as it is the connection to the Xbox that suffers and not the phone signal.

Paddy_o_furniture;8381332

I left openreach earlier this month (vr) I used to see this sort of thing … I left openreach earlier this month (vr) I used to see this sort of thing all the time. As suggested above could be a filter, but your asking for problems not having your phone filtered. Think the powerlines are just a read herring to be honest



I'll replace the filter on the main phone and see if it fixes it. Just seems very strange though.
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