Found 5th Jan 2011
I ordered a bluray movie from Zavvi, cancelled it like 4 minutes later when the order status had not progressed.

I requested a cancellation, then 10minutes later, noticed it had been removed, I requested another cancellation only to receive an email saying:

Thanks for your request. Unfortunately it has not been possible to cancel your item(s) as it is being prepared for dispatch.

I cancelled so soon after ordering!

Surely they can't do this, I think it said "awaiting stock pick" when I cancelled.

I just don't think they want me to cancel. Now I'll have to bear the costs of returing as I have already ordered via Amazon and that order is being processed.

Any ideas?

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25 Comments

refuse your delivery.

Original Poster

shybeauty

refuse your delivery.


I can't chuck it back at the postman, can I? lol

Other websites do this not just Zavvi. As shybeauty has said, refuse delivery and no cost to you to return it. If any doubts, call them in the morning to reiterate you want it cancelled.

Banned

ill give you $3 for it if you get it shipped to Nigeria for me... i pay doller
Edited by: "usniff" 6th Jan 2011

if it needs to be signed for then refuse, if it doesnt then he will just put it in your postbox so no chance to refuse.. why did you order and then cancel straight away, maybe you shoud have not ordered till 100% sure.. lesson learnt i say

Zavvi are the worst, i just got an order dispatched this week - that was placed in december 2009!

athunder

Zavvi are the worst, i just got an order dispatched this week - that was … Zavvi are the worst, i just got an order dispatched this week - that was placed in december 2009!



Yikes, what had you ordered if you don't mind me asking?

whatsThePoint

I think they ordered the 2010 new years fireworks dvd



Ha! Nice one

If they have not took the money yet just change your card details.

Jumpingphil

Wow, stupid Zavvi for not progressing an order for 4 whole minutes, shame … Wow, stupid Zavvi for not progressing an order for 4 whole minutes, shame on them.I'll never deal with them again now.


I think your missing something jumping
the op is stating that they tried to cancel whilst the order had not been progressed, then Zavvi cancelled his cancellation and progressed the order.
Whatever the op bought they found cheaper at amazon, purchased at amazon then tried to cancel, they did not cancel because it hadn't progressed in 4 minutes. For one so **** I thought you would have picked up on the point or are you just "jumping" in again.

Original Poster

woah woah guys!!!!

I read reviews afterwards, and saw how slow delivery was. I have the Amazon and decided to order from there cos' I'll receive it Friday and with Zavvi, I thought it'll take ages.
I thought they were reputeable before as they had stores, etc opened.


What I'm trying to say is that I should have been allowed to cancel a few minutes later, and plus it was like 11pm, surely they don'r dispatch 24/7. And my cancellation was refused! This is what is annoying me.

Yeah GREAT THEY PROGRESSED MY ORDER SO QUICKLY after cancellation, but who knows how long it will take in "awaiting dispatch", I have read people having this status for a week!!!!

arduino

Yikes, what had you ordered if you don't mind me asking?



I ordered a rechargable battery for wii remote, it was "in stock" when i ordered but changed to out of stock a week later and never came back in till now. I actually used the Zavvi voucher on it from HUKD xmas comp last year.

athunder

I ordered a rechargable battery for wii remote, it was "in stock" when i … I ordered a rechargable battery for wii remote, it was "in stock" when i ordered but changed to out of stock a week later and never came back in till now. I actually used the Zavvi voucher on it from HUKD xmas comp last year.



Well, I'm sorry to hear it took so long, but better (very) late than never I guess

Jumpingphil

Well I've read the post again and again and I suppose you could read it … Well I've read the post again and again and I suppose you could read it that way also.Doesn't mean I went "jumping" in as it can also be interpreted the way I did.Would love to know what the 4 *s are meant to represent.



a nal

Original Poster

I'm just going to report the item as "not received" and get a replacement/refund!

So because you can’t be bothered to wait to send the unwanted item back to Zavvi via Freepost you are going to scam them for a replacement/refund whilst keeping the item? oO

Original Poster

fluffyundacrakas

So because you can’t be bothered to wait to send the unwanted item back t … So because you can’t be bothered to wait to send the unwanted item back to Zavvi via Freepost you are going to scam them for a replacement/refund whilst keeping the item? oO



Freepost? How do I get that? I don't see why the cancel button was there if It wasn't possible for my order to be cancelled. If I can post it back free of charge I will! But I really cba otherwise. I don't care if it'll just be £1-£2 it's just principle.

Their customer service haven't even replied to me as of yet
Edited by: "Kazaam" 6th Jan 2011

You need to e-mail their customer services and ask for their returns address which when they give it to you is a freepost one.

Original Poster

fluffyundacrakas

You need to e-mail their customer services and ask for their returns … You need to e-mail their customer services and ask for their returns address which when they give it to you is a freepost one.



If that is so, i will definitely do that! I'm just worried in case they turn around and say they haven't received it!

Their FAQ make it seem as though its not free returns:

When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund.

zavvi.com can only refund postage costs if we have sent you the wrong item or if the item is faulty. We cannot be held responsible for non-delivery of returned goods.

zavvi.com will replace any faulty items with the same title, or if the title is no longer available, will refund the original card used to make the purchase. Our returns policy is valid for 28 days from receipt of goods.

Why would they mention refund of postage if it is freepost...:-s
Edited by: "Kazaam" 6th Jan 2011

Kazaam

If that is so, i will definitely do that! I'm just worried in case they … If that is so, i will definitely do that! I'm just worried in case they turn around and say they haven't received it!



What? Like you were going to do?? Would serve you right if they didn't receive it.

The Post Office receipt is just a free certificate of posting proving that you did indeed post the item back to them. I had the same thing as you, I ordered a game from them and for 1 week it was in my account as temporarily out of stock; I bought it from another store and tried to cancel my Zavvi order which then showed as being processed/couldn't cancel. I just e-mailed them for a return address and they gave me a freepost one. This was in November 2010.

Banned

I am going to contact Zavvi with this thread and ask HUKD admin for your ip. They will link the order to the IP and if you try to scam them will send round some heavies to remove your house

Original Poster

usniff

I am going to contact Zavvi with this thread and ask HUKD admin for your … I am going to contact Zavvi with this thread and ask HUKD admin for your ip. They will link the order to the IP and if you try to scam them will send round some heavies to remove your house



lol, nah, I wouldn't do that anyway! I just said that cos' I'm really annoyed!

I was either gonna return it or sell it, but I doubt I'd get make any profit due to postage.

Cheers for ur help guys,

fluffyundacrakas

The Post Office receipt is just a free certificate of posting proving … The Post Office receipt is just a free certificate of posting proving that you did indeed post the item back to them. I had the same thing as you, I ordered a game from them and for 1 week it was in my account as temporarily out of stock; I bought it from another store and tried to cancel my Zavvi order which then showed as being processed/couldn't cancel. I just e-mailed them for a return address and they gave me a freepost one. This was in November 2010.



Would you mind telling me how you emailed them pretty please?

Cheers for ur help guys!

Go to order history, view your order, at the top under 'Actions' there should be a 'Query' button, next page 'Returns and Refunds' then click on 'Not found the answer you're looking for?' and this is the page to e-mail them.

Original Poster

fluffyundacrakas

Go to order history, view your order, at the top under 'Actions' there … Go to order history, view your order, at the top under 'Actions' there should be a 'Query' button, next page 'Returns and Refunds' then click on 'Not found the answer you're looking for?' and this is the page to e-mail them.



OK, cool cos' emailed them last night using this method and they haven't responded yet. I'll wait until i receive the bluray and then do this.

appreciate ur time nd help!
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