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sure thing! car insurance

17
Found 19th May 2014
I've done a confused.com car insurance search and the best price by far was from this company SureThing!, which i've never heard of before. Can't seem to google and find reviews for this insurer. Anyone had any experience with them or can point me to any reviews please? Thanks
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18 Comments
paddy.stone

http://www.dailyrecord.co.uk/business/business-news/specialist-motor-insurance-broker-sure-3343322


Thanks. I did find this info on the search, but needed more customer reviews really. Flux direct was another cheap insurer but awful reviews from people who've been with them before. Don't want 12months of hassle from these guys if i sign up
Have you run your details through the other main screen scrapers?
If sure thing are brokers, who are the Underwriters? If the underlying policy is with a known brand, then the price come from them sacrificing their commission..
There are a few insurers who do not allow screen scrapers to quote, look at Moenysavingexpert.com for list
They're alright, apart from their ubiquitous and expensive from a mobile 0844 numbers. You can email them and they phone back fairly promptly (claim to respond within a day/24hrs)
I would like to share my short experience that I had with 'Sure Thing' with everyone thinking of taking out insurance with this company. I found them through the website GoCompare. Read through what the had to offer and the price seemed great!! I decided to take insurance out with this company feeling comfortable and confident that I would be well looked after.. After all they are called Sure Thing they have that to live up to. I took this insurance out on the 28th July and a week later while speaking to my partner about how great my insurance deal was he asked if I could also add him on. I called up to do this and was charged a fee of £10 to make changes to my account and also I was charged an extra £25 but was advised I could split this over my monthly payments. So I went ahead and did this (although I did feel it was a little steep I felt I had already got a great deal so just accepted it). 1 month later I received a letter from my dealership telling me I could upgrade my car which was great news! They also offered me a years free insurance which was lovely! (To be honest I felt that I had already got a great deal with Sure Thing that I wasn't as excited about this offer as I usually would be!) I received my car today and called up Sure Thing to cancel my insurance and to say that I would definitely be using them again when this cover runs out! However, this is when it went wrong! I was told I would now incur a charge of £89 and if this isn't paid within 7 days I will be contacted by debt collectors. Now this is EXTREMELY steep. I understand companies have cancellation fees but this amount of money is horrendous. Expecting customers to pay it within 7days is ridiculous. Even the guy that I spoke to on the phone said that it is in the small print about this cancellation fee. I have paid almost £150 for 2 months insurance and I haven't even made 1 claim and I am a very careful driver. I didn't even pay this when I first took out insurance. I am very upset about this and I will NOT be taking insurance out with this 'Sure Thing' again! The fact the advisor said I HAVE to pay in 7 days or a debt collector would come I think was unnecessary and quite frankly over the top.It made me feel threatened. As a professional company I feel they should know better as should not put a young lady like myself or anyone else for that matter in such a vulnerable position making me feel like I have no other choice. It's quite frankly disgusting and unprofessional. I would strongly discourage anyone from using such a vicious money hungry company.
Also i will not recommend this insurance company /brokers/, took an car insurance, half of a year ago, as i found out reading the insurance documents, insurer is Allianz. As we moved recently i wants to change an address on my insurance policy. well and its cost me 51£ over, i was extremly upset with this company because my other car is insured thru Allianz your cover, and changing address cost me only 8£, spoke with Allianz also about the car insured thru ST and they assured me there are no admin fees and payment should be similar . Sure Thing are just too greedy..
sry for my english
Avoid them had learner driver insurance with them cheap to get but after 6 months when I passed my test got £45 back of the original £350
NEVER BY ANY MISTAKE, I SAY NEVER BY MISTAKE GO NEAR SURE THING INSURANCE COMPANY
HI EVERYONE.
I HAVE NEVER IN MY LIFE HAVE ANYTHING TO DO WITH POSTING ISSUES ABOUT ANY COMPANY ON INTERNET BUT THIS IS MY FIRST TIME AND IT REALLY GOOD TO DO.
I ORDERED A CAR OF £15000 FROM ARNOLD CLARK FROM ENGLAND AND WHEN THE CAR ARRIVED IN SCOTLAND I NEED TO PUT INSURANCE ON IT BEFORE TAKING IT AWAY.
THE FOLLOWING MORNING I REALIZED THAT THE CAR WAS FULL OF SCRATCHES AND NOT WORTH THE MONEY, THEN I RETURNED THE CAR AND CANCEL THE INSURANCE WITHIN 4 DAYS WITH SURE THING.
ON CALLING FOR CANCELLATION WHERE BY I DEPOSITED OF £141.88, I WAS TOLD THAT MY REFUND WILL BE £67.44. WHAOOOO; JUST FOR 4 DAYS. I ASKED THE GUY THAT CAN YOU BREAKE DOWN HOW YOU ARRIVED AT THIS FIGURES THEN BLABBING AND PUT ME ON HOLD ON THEIR PREMIUM NUMBER F 0844 THEN HE KEEP BLABBING AND LATER SAID WE WILL CHARGE £25 FOR CANCELLATION AND £25 FOR UNDERWRITER AND £24.99 FOR FOUR DAYS COVERED. I SAID THERE WAS'NT ANY PAGE ON THE DOCUMENT SAY'S THIS.,HE WAS TRYING TO POINT FINGER ON THE SAME STATEMENT OF £25 CANCELLATION AS IF IT WAS ANOTHER DOCUMENT FOR UNDERWRITER.
THEN I TOOK AN ACTION AND SAID REFUND THE AMOUNT YOU SAID BUT I'M COMING BACK FOR YOU GUYS AS I WILL REPORT TO FINANCIAL CONDUCT AUTHORITY THEN HE SAID LET ME SEE WHAT I CAN DO.
IN A NUTSHELL THEY DECIDED TO REFUND ME WITHOUT ANY CANCELLATION CHARGES BUT ONLY PAY FOR 4 DAYS SERVICE THEY PROVIDED.
I REALLY FELT BAD FOR REBBECAD WHO THOUGHT SHE HAS BEEN TREATING WITH DEBT COLLECTOR. YOU NEED TO KNOW YOUR WRITE AND DON'T BE AFRAID OF ANYONE EXCEPT GOD ALMIGHTY THE BEGINNER AND THE END.
THEY GOT ME WITH PREMIUM CHARGES FOR TELEPHONE 44 MINUTES CONVERSATION WHICH I BELIEVE IT WAS INTENTIONALLY DONE AS I TOLD THEM AS WELL.
BELIEVE ME THIS COMPANY ARE NOTHING BUT DAY TIME ARMED ROBBERY .
MY DEAD BODY CANT NEAR THEM AGAIN NOT EVEN WHEN I'M STILL ALIVE AND HAVE CONTROL OF MY BRAIN
IF YOU HAVE THE OPPORTUNITY TO READ MY STORY BEFORE YOU MEET THEM THEN CONGRATULATIONS

Although I have insured my car through Surething I wish I had read your comments before doing so. I have just, 10 mins ago,on their 0844 number( which I didnt realise was at premium rates ) changed my car details to be valid next week
when I collect my new car, it has cost me a further £167.83.,on top of my original £374.51=£542.34., had I known of the various fees to alter policies etc., I would have gone elsewhere, even though perhaps a LITTLE dearer.
Mark1997

Avoid them had learner driver insurance with them cheap to get but after … Avoid them had learner driver insurance with them cheap to get but after 6 months when I passed my test got £45 back of the original £350



AVOID SURETHING INSURANCE!!! THEY TEND TO BE CHEAP AT BEGINNING BUT HIDE LOTS OF UNFAIR SMALL PRINTS. UNLESS YOU WANT TO PAY THEM FOR NORHING (NEVER CALL THEM, NEVER CLAIM FROM THEM, NEVER CHANGE ANYTHING FOR THE WHOLE YEAR), NEVER USE SURETHING INSURER!!! YOU HAVE BEEN WARNED!!!

CHANELLE HIPSON
barrytao

AVOID SURETHING INSURANCE!!! THEY TEND TO BE CHEAP AT BEGINNING BUT HIDE … AVOID SURETHING INSURANCE!!! THEY TEND TO BE CHEAP AT BEGINNING BUT HIDE LOTS OF UNFAIR SMALL PRINTS. UNLESS YOU WANT TO PAY THEM FOR NORHING (NEVER CALL THEM, NEVER CLAIM FROM THEM, NEVER CHANGE ANYTHING FOR THE WHOLE YEAR), NEVER USE SURETHING INSURER!!! YOU HAVE BEEN WARNED!!!CHANELLE HIPSON




PLEASE ALSO TRY TO AVOID THE CAPS LOCK.
Steer clear if you a young driver
I would steer clear,I phoned to complain about £10 taken from my account and was told I was nothing to do with them it was there credit supplier,they then told me my insurance was under my old address this would cost me £25 to change I explained it was taken out at my new address it was just the card was still registered at my old one,I was then told my new post code would another £60 I asked how when I had just got of the phone to lloyds and my home insurance and gone down and my other car insured with Saga and gone down,was told its not them but Axa the underwriter when I said the insurance was only £191 to start with how can it be £60 more was told if I didn't pay they would cancel my policy,I phoned Saga got a quote of £181 phoned Sure- thing and cancelled my policy,I then got a phone call telling me I owe a cancelation fee of £50,my reply was you told me if I didn't pay you would cancel so I did. STAY CLEAR.
Great cheap rate but as everyone says, not great customer service, expensive to call them, and very pricey to amend anything on the policy. Would not use them again and recommend that you don't either.
I have a policy with SUrething for a classic car only £69.47 for the year, I have made a deposit payment and now they want a £50 cancellation fee?!!!!! These guys are muggers they use cheap insurance then add massive charges for any changes to your policy or cancellations..DO NOT USE
Same problem as others with exorbitant phone charge via 0844 number and cost to change vehicle. They tried to charge for transfer of cherished number on the second call but backed off when I quoted date and time of initial call, which included a promise that I would incur no further charge for this. But now I also have a problem when trying to print the new Certificate of Insurance. Kaspersky refuses to let me do so, advising that the download is capable of allowing external access to my PC!! Anyone else had this problem or I'm just being paranoid about this company's greed, ie by making me ask for a £10 printed version?
STAY CLEAR!!!!!! Initially they will come in as quite cheap but there charges (small print) are outrageous!! I bought a new car and their quote to change car came in at £190 more than anyone else!! There cancellation charge was £107. They know how to play the percentage game vs the customer service game. I will never be using them again!!!!!
DO NOT TOUCH
Same as the others: When I received the documents from Surething there were inconsistencies (one place said protected NCD the other no protected NCD) so I phoned for clarification. They said the fee to correct their error was £27 and cancellation fee was £30. After discussion I decided to cancel. Now I find they do not publish any email address and telephone lines are closed from mid-day Sat until Monday. Cancellation is not one of the options offered on their web site. I should not have trusted the favourable rating by GoCompare .
Terrible company hassle after hassle, still ongoing wouldn't go near them
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