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    SVP problem. Beaware

    Banned
    I placed an order with SVP on sunday 05/07 and nothing has arrived yet. [email protected] doesnt have a clue about my order. I paid via paypal so, certainly ill get my money back if not the parcel.

    Sent him my paypal reciept and he will look into it. Paid £8 for delivery and was promised for 1-2 day delivery, so I dono who to complain as their customer services dont answer the fone.

    my online account doesnt show any order history

    17 Comments

    dcx_badass;5717182

    You're moaning after 5 days.....



    I think he has a right to :thinking:

    Original Poster Banned

    dcx_badass;5717182

    You're moaning after 5 days.....



    have to wait for 2 days for delivery anyway.

    lets say they dispatched on monday or tuesday. waited till thursday and nothing turned up.

    Did your order have to go through London? If so, maybe it was delayed by the two-day Royal Mail strike that apparently happened mid-week.The Royal Mail website says:

    "The Communication Workers Union (CWU) is taking industrial action in London this week. This has been affecting different areas of Royal Mail’s London mail network for a number of days since Wednesday 8th July and until Friday 10th July."

    The industrial actions affected several postal codes in London, both in terms of deliveries & collections. f I've always found SVP to be very good, so if your order hasn't arrived, I'd say the problem is at the delivery end rather than with SVP themselves.

    give them a chance for gods sake

    Original Poster Banned

    boothy;5717242

    give them a chance for gods sake



    well been 5 days already , want me to wait until they go bust ?

    gR8_mUndA;5717228

    Paid £8 for delivery and was promised for 1-2 day delivery



    If he paid for 1-2 day delivery, he is entitled to complain

    two day strike? wednesday till friday was the postal strike in my area, a whole 3 days. therefore give them a chance...

    Original Poster Banned

    melodytoon;5717232

    Did your order have to go through London? If so, maybe it was delayed by … Did your order have to go through London? If so, maybe it was delayed by the two-day Royal Mail strike that apparently happened mid-week.The Royal Mail website says:The Communication Workers Union (CWU) is taking industrial action in London this week. This has been affecting different areas of Royal Mail’s London mail network for a number of days since Wednesday 8th July and until Friday 10th July. This industrial action affects some mail services in London postcode areas; EC, WC, W, E, SW, SE, N & NW. I've always found SVP to be very good, so if your order hasn't arrived, I'd say the problem is at the delivery end rather than with SVP themselves.



    it hasnt been sent out yet and they cant locate my order in their system i guess. gave [email protected] my name, address, email, paypal reciept but havnt heard anything yet. if i dont get my delivery charges back , they dont get my custom again. simple

    Original Poster Banned

    awoodhall2003;5717253

    two day strike? wednesday till friday was the postal strike in my area, a … two day strike? wednesday till friday was the postal strike in my area, a whole 3 days. therefore give them a chance...



    best bit is , u cant speak to their customer service as they wont answer the fone , so all i can do is sit here and wait for somebody to reply

    Shame SVP used to a really great company until it was taken over, now it seems to be the pits.

    gR8_mUndA;5717280

    best bit is , u cant speak to their customer service as they wont answer … best bit is , u cant speak to their customer service as they wont answer the fone , so all i can do is sit here and wait for somebody to reply



    honestly i wouldnt worry ive used SVP before, theyre a reputable company. obviously mishaps do happen, its run by humans. but you will recieve your item im sure.

    lolllllllllllllll

    SVP was sold on to a nigerian consortium on the 02/07/09. You have definatly lost your money im afraid.





















    Before you start crying that was a joke

    Hey,

    Just to clear up the matter we did have a problem with paypal over a couple of days last week.

    gR8_mUndA I have left two messages now explaining we tried to refund a few days ago but cant right away as you have raised a dispute with paypal. This means we have to wait from them to do there bit before we can do anything.

    If anyone has any other problems dont hesitate to contact me

    Banned

    [email protected];5756461

    Hey,Just to clear up the matter we did have a problem with paypal over a … Hey,Just to clear up the matter we did have a problem with paypal over a couple of days last week.gR8_mUndA I have left two messages now explaining we tried to refund a few days ago but cant right away as you have raised a dispute with paypal. This means we have to wait from them to do there bit before we can do anything.If anyone has any other problems dont hesitate to contact me



    Surely you just go to the resolution centre and click refund?

    We arnt able to refund if a dispute has been raised as paypal puts a block on the payment until they look into it.

    Hey

    I think i am in a Similar boat

    i have been waiting 15 days for my order, there was a problem with paying for the product originally as the site crashed as i paid, from there I contacted them and got that ironed out they said it would all be ok from there. but my issue is now that 15 days after i ordered still nothing they have yet to send the product. and again they do kinda promise 1-2 day delivery on their site. contacted them on the 12th and they responded on the 13th saying 1-3 days .... 4 days later (today) STILL NOTHING

    it would be ok but i paid something like 8 quid for delivery

    wondering if anyone has had any experience with them,

    Also will keep you lot updated as to my progress
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