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    Swarovski do not seal parcels.

    I recently took advantage of the Swarovski Sale bought my mrs some bracelets she asked for Christmas, at half price it was a bargain and if you spent £100.00 you got a free set of earrings too, so took advantage of this.

    As its direct from Swarovski it comes from Switzerland through Germany's customs and then to the UK.

    The delivery took about 4-5 days to arrive and they use a company called GLS, it arrived after 4 days, but the postman (whom I know pretty well) said I should check the parcel with him there and then as it wasnt sealed and felt very light, and he was right as the contents were missing.

    So he signed it off with me as parcel missing contents and left packaging with me to make a claim.

    Now in the last 3 years of living at my current address not a single parcel has gone missing, except for 1 or 2 items from Ali Express (which I suspect weren't even sent) and at my previous address again it was very very rare for anything to go astray.

    I contacted Swarovski, and I advised them the parcel wasnt sealed, it was in fact a simple lid you can lift up like a bakers box, no tape, no seal, nothing to stop tampering, sent photos and confirmed the postman checked with me and sign the tracking form as parcel contents missing.

    To my amazement, Swarovski stated that its company Policy to not seal parcels and that they are checked at various points of the journey to confirm the contents etc.

    They have since replaced the items after an investigation which they made me wait to be completed, which I felt was unfair first of all. and the items are currently in Germany.

    But anyone else think this is crazy to send something of high value, in unsealed and with no tamper proof tape or seals? I can't say I know of a single business in the UK that would do this. I told Swarovski that I felt they were leaving themselves wide open to fraudulent claims and even actual parcels opening in transit, but they seemed to care less about it.

    Aside from that customer service is pretty good, although they ignored my emails had to do it through live chat.

    17 Comments

    That's shoddy.

    To not seal any item in transit is asking for dishonest people to take advantage of which there are many.

    I question the business decision to leave these unsealed - but at least you got your replacement agreed, let's hope for your sake it doesn't get sent in another open box!

    You wouldn't believe the amount of empty parcels and envelopes I deliver in a week. We get boxes, jiffies, envelopes and plastic bags coming through all the time that haven't been sealed by the sender and they're completely empty.

    Original Poster

    stuarthanley

    You wouldn't believe the amount of empty parcels and envelopes I deliver … You wouldn't believe the amount of empty parcels and envelopes I deliver in a week. We get boxes, jiffies, envelopes and plastic bags coming through all the time that haven't been sealed by the sender and they're completely empty.



    Its crazy isn't it, But id expect someone sending jewellery and some of it is expensive to seal parcels. seems they couldn't care less.

    Just bought a PSU off scan. It came fully security wrapped with tamperproof tape. The shrinked wrapped plastic had a tamperproof label with warranty void if removed A bit over the top.

    stuarthanley

    You wouldn't believe the amount of empty parcels and envelopes I deliver … You wouldn't believe the amount of empty parcels and envelopes I deliver in a week. We get boxes, jiffies, envelopes and plastic bags coming through all the time that haven't been sealed by the sender and they're completely empty.



    Wow.

    Original Poster

    kester76

    Just bought a PSU off scan. It came fully security wrapped with … Just bought a PSU off scan. It came fully security wrapped with tamperproof tape. The shrinked wrapped plastic had a tamperproof label with warranty void if removed A bit over the top.



    Its what we expect today I suppose, unless Switzerland is immune to it all.

    I've bought from Swarovski and all items came in sealed packaging

    Original Poster

    wolf359

    I've bought from Swarovski and all items came in sealed packaging



    2 advisors confirmed they do not seal packages, It sounded wrong to me, and your saying they do.. maybe i was fibbed to?

    I can only go from personal experience, but I've ordered items worth over £400 which arrived sealed, I've also had a Christmas decoration which was around £50 which was also sealed. Both mine came via courier, not Royal Mail

    Original Poster

    wolf359

    I can only go from personal experience, but I've ordered items worth over … I can only go from personal experience, but I've ordered items worth over £400 which arrived sealed, I've also had a Christmas decoration which was around £50 which was also sealed. Both mine came via courier, not Royal Mail



    Mine was GLS until it hit Swansea then it was handed off to Royal Mail, I believe you too, I suspect Swarovski were lying to me, but it still doesn't explain why my first parcel came unsealed, I will check the 2nd one.

    stuarthanley

    You wouldn't believe the amount of empty parcels and envelopes I deliver … You wouldn't believe the amount of empty parcels and envelopes I deliver in a week. We get boxes, jiffies, envelopes and plastic bags coming through all the time that haven't been sealed by the sender and they're completely empty.




    Reading that took me back many years to reading Postman Plod in Viz. Not an accurate portrayal of course, but funny at the time with exaggerated stereotyping such as workshy, abusive, dishonesty and telling local residents the contents of their neighbour's latest letter from the hospital. Not able to attach many of the stories due to the odd swear word, but this was the general idea of the character. Not sure if I would find Viz quite as funny now, but remember stifling sniggers on more than one occasion on the Tube.




    http://viz.co.uk/wp-content/uploads/2014/10/Postman-Plod.jpg



    haritori

    Mine was GLS until it hit Swansea then it was handed off to Royal Mail, I … Mine was GLS until it hit Swansea then it was handed off to Royal Mail, I believe you too, I suspect Swarovski were lying to me, but it still doesn't explain why my first parcel came unsealed, I will check the 2nd one.



    Mine came via ups in Germany then it went to either Belgium or holland iirc before ups here took over

    What do you mean by sealed?..

    Do you mean the actual jiffy bag? or the box in which the jewelry is in?.

    J4GG4

    What do you mean by sealed?..Do you mean the actual jiffy bag? or the box … What do you mean by sealed?..Do you mean the actual jiffy bag? or the box in which the jewelry is in?.



    the parcel wasnt sealed, it was in fact a simple lid you can lift up … the parcel wasnt sealed, it was in fact a simple lid you can lift up like a bakers box, no tape, no seal, nothing to stop tampering

    Original Poster

    J4GG4

    What do you mean by sealed?..Do you mean the actual jiffy bag? or the box … What do you mean by sealed?..Do you mean the actual jiffy bag? or the box in which the jewelry is in?.



    Completely open, just a box you could lift the lid on.

    haritori

    Completely open, just a box you could lift the lid on.



    Seems odd. Never come across that, and im a serial online shopper.

    They said it needs to be open so its checked throughout its journey?. i doubt that's a service the courier offer. In fact they usually say you must secure the package well. I'd contact the courier in question and ask them if the parcels should be open from swarovski and checked by their staff, see what they say then go back to swarovski with some new ammo. Couriers can randomly open parcels, but they must secure them back up properly.

    Original Poster

    J4GG4

    Seems odd. Never come across that, and im a serial online shopper.They … Seems odd. Never come across that, and im a serial online shopper.They said it needs to be open so its checked throughout its journey?. i doubt that's a service the courier offer. In fact they usually say you must secure the package well. I'd contact the courier in question and ask them if the parcels should be open from swarovski and checked by their staff, see what they say then go back to swarovski with some new ammo. Couriers can randomly open parcels, but they must secure them back up properly.



    Well the 2nd parcel is due for delivery today, so will see what happens, I suspect I've been lied to about it, wouldn't be the first time customer service has told a fib or two.
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