Hi, hope to get some advice here. My Sky broadband finished a couple of days ago, I cancelled it as it was coming to the end of a deal and couldn't find a good deal to go to (I don't mind waiting for a decent deal). So yesterday I found a good Plusnet deal and wanted to sign up, but they want a 49.99 installation charge - because the phone line is now disconnected. I find that bizarre as surely there was no physical disconnection when my Sky contract finished. Is this normal? BTW, when I talked to Sky they warned me that there may be delays reconnecting via a new supplier after termination, they didn't warn me that I could be charged for reconnection.