Groups

    T-mobile changing costs for 08 numbers. Please help with legal jargon

    I received a text today (1st may) from T-mobile telling me i would now be charged 40p per minute for 08 numbers and other similar numbers from the 1st of may (nice amount of notice there...)

    Currently i am on the previous flext plan of £35 a month at the reduced cost of £31.50 and with 08 numbers costing me 20p per min to call so they are DOUBLING the cost to me.

    They are trying to promote that you can swap onto their new flext plans which include the 08 numbers as free though currently for £31.50 i get £200 worth of calls and texts and the new £35 one gives only £175.

    Now I remembered that when my 3 contract changed from per second billing to per minute I was able to cancel the contract and then was free to choose another from any company.

    TBH I'm happy with my current contract and price but appalled at the doubling of the cost to me.

    Customer services however have told me that the Tariff is NOT part of my contract and that basicly they are free to change all charges that occur outside of my contracted minutes at their whim.

    Surely this can't be right?

    When I agreed to the contract I was agreeing to the free inclusive minutes etc AND the tariff charges outside my "Free" usage.

    Please help clarify this for me, Thankyou
    (Rep for those helpful souls out there)

    4 Comments

    for 08 numbers from mobiles first dial
    01229 33 0800 then press the hash key then the 08 number (its free or within your included minutes then)
    and for directory enquiries from a mobile dial 01635 774 800 then the 0800 100 100 directory enquiries number

    octobergirl;5096826

    for 08 numbers from mobiles first dial01229 33 0800 then press the hash … for 08 numbers from mobiles first dial01229 33 0800 then press the hash key then the 08 number (its free or within your included minutes then)and for directory enquiries from a mobile dial 01635 774 800 then the 0800 100 100 directory enquiries number



    Does that really work??? Its no 0845s though?

    bargainhunter2009;5096861

    Does that really work??? Its no 0845s though?



    Not sure about the 0845 no's but definately for 0800 ones

    It doesn't affect your contract, this has been covered on MSE.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. U.S. bombers fly off North Korea's coast in show of force1827
      2. So Brexit isn't going how a lot of Brexiters thought it would2495
      3. Cat Chat77735
      4. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7767394

      See more discussions