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    T mobile decommissioned mast... contract help

    Hi,

    After weeks of signal problems ,after months of perfect reception , T- Mobile have just told me they have decommissioned the mast here.
    Where do i stand, I would like to stay with them and have a good deal, but it's no good if I can't get a signal.
    My HTC hero was obv. subsidised , I think i should be able to keep it as it's not my fault, It's them that have reached the contract...
    Could just do with ideas for when they ring back tomorrow...
    Thanks

    8 Comments

    Seems strange they are decommissioning a mast unless they are going to use a shared service in your area with orange or 3.

    If they are indeed cutting service totally then I don't think you will have any trouble getting out the contract as they cant provide the service.

    I'd think it's because they're merging with Orange and you'll be able to use the Orange masts.

    If they're decommissioning the one closest to you, I'd think that would mean there are Orange masts around you too. I 'think' you'll be able to use those from the start of next month...

    Original Poster

    They have actually told me that they want to cancel my contract as they wont be able to provide me with a decent service.
    it's the phone they are arguing about...
    I wouldn't mind if i just had to wait a month,i'd stay with them ...

    Banned

    What is there to argue over? The phone is yours and has been from day one. If they want to break the contract thats down to them. You have been paying the contract with the increased cost for the phone, so unless they are suggesting they'll refund your line rental in full, tell them to stuff it.

    Banned

    guv

    What is there to argue over? The phone is yours and has been from day … What is there to argue over? The phone is yours and has been from day one. If they want to break the contract thats down to them. You have been paying the contract with the increased cost for the phone, so unless they are suggesting they'll refund your line rental in full, tell them to stuff it.



    +1
    Ask them where it states in the contract that if they cancel the contract you have to return the phone. How long have you had the phone?
    The phone is yours from day one, unless you cancel under the 14 day thing (if they still do that) then you are under no obligation to return the phone.

    Banned

    it also might be a good idea to have a copy of the contract in front of you. In the past when I've asked companies about specific contract related things, they have said things like 'oh its around halfway down the page' or 'under section 13' and when you check it isn't and they are just lying to get you to agree to what they want.

    Original Poster

    Having just spoken to a 'manager' ...
    They're saying that they'll cancel the contract with no penalty charge,just as soon as i send the phone back...
    No refund of any kind,and i should think myself lucky...

    Also any info about the mast decommissioning is apparently confidential..... i have to write to their data protection dept. to find out exactly what date they switched it off or which masts they are using now.....

    this is going to turn nasty.......

    Was this ever resolved? Please can you give us and update.

    I think T-Mobile have turned off the mast closest to my home too, as I was getting great reception and speeds and now it's reverted back to GSM data which really isn't usable on my Android phone. I can switch over to Orange, but at the moment if you are a t-mobile customer connected to an orange mast you only get gsm speeds and not 3G so there is no advantage to doing this.
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