T Mobile Employee prblem

18
Found 27th Jul 2009
hi
i have just gotten off the phone for the 3rd time to some idiot at t mobiles call centre.
I think its just the typical spreadsheet carryon and they are just indians but providing english names as they have no scooby

1st call - employee hung up ater i gave name
2nd call - employee took 3 trys to get my name and even spelling it was a pain in the a**
3rd call - employee had no clue and i had to confirm the mobile number 3x and verify PAYG like 3x as she kept thinking i was on contract though i specifically called the PAYG and confirmed i needed PAYG assistance. 10 mins later i got bored of hearing same stuff and hung up!

I might pop into a tmobile shop but im more than certain they will just say its a phone problem and i will need to phone tmobile myself which puts me back at square one

Are there any tmobile staffers around? or someone who could point me in the direction of a local british call centre for tmobile?

I was calling 0845 412 5000.
Total idiots!

18 Comments

SAYNOTO0870.COM has some alternative numbers you could try

Edit ^^ Great minds and all that

teambintip;5866452

SAYNOTO0870.COM has some alternative numbers you could tryEdit ^^ Great … SAYNOTO0870.COM has some alternative numbers you could tryEdit ^^ Great minds and all that



lol:thumbsup:

the number for head office is also on there.......020 8214 5000:whistling:

Original Poster

id assume the above number is the same as the 0845.

im not fussed about the number - i just need one with british employees

breeville;5866489

id assume the above number is the same as the 0845.im not fussed about … id assume the above number is the same as the 0845.im not fussed about the number - i just need one with british employees



cant you try them, I would have thought the head office would be english? :?

0800 9565000 is for the Head Office reception at Doxford, Sunderland

def english...

i quite often speak to britis on thier helpline, and although over my 3years with contract on tmobile ive had a few odd unhelpful reps, but overall usually very accomodating and sorted things out when needed.

breeville;5866489

id assume the above number is the same as the 0845.im not fussed about … id assume the above number is the same as the 0845.im not fussed about the number - i just need one with british employees



Ring one (of the many) non 0845 numbers, ask to be put through; if you're not happy with the ethnicity of the person you get put through to then hang up

Jeez do you want me to ring them for you :roll:

lil_tiger;5866510

0800 9565000 is for the Head Office reception at Doxford, Sunderlanddef … 0800 9565000 is for the Head Office reception at Doxford, Sunderlanddef english...



nah, mackem

breeville;5866489

id assume the above number is the same as the 0845.im not fussed about … id assume the above number is the same as the 0845.im not fussed about the number - i just need one with british employees



who could well be, indian . .

when will these companys realise they are paying these damn offshore call centres for nothing

My OH works for T-mobile H/O. There call centre is in Doxford and they all have very strong newcastle style accents. Not really indian tbh!!

raptorcigs;5866546

when will these companys realise they are paying these damn offshore call … when will these companys realise they are paying these damn offshore call centres for nothing



Rappy... T-mobiles call centre is in Doxford. Just because the OP c'n't understand someone in a call centre it doesnt mean their Indian and the call centre is in India :roll:

Original Poster

for contracts im sure they have it sorted.

for payg i spoke to 3 foreigners im sure.

Generally they dont care about pay and go customers (nothing new there) but its a pain in the a** getting my problem sorted as its hard to explain. then repeat, then repeat again. its like they dont have a clue.

Ill call in the morning and if not go into a tmobile shop and somehow get them to call and sort it.

Original Poster

Miss Money Penny;5866596

Rappy... T-mobiles call centre is in Doxford. Just because the OP c'n't … Rappy... T-mobiles call centre is in Doxford. Just because the OP c'n't understand someone in a call centre it doesnt mean their Indian and the call centre is in India :roll:



i understand them fine..

they dont understand me. All i kept doing was repeating my mobile number etc for like 10 mins. and they kept putting me on hold.

After a while i just hung up

Erm, what do you expect at this time of night? Phone during the daytime and the English may be open.

Original Poster

peodude;5866698

Erm, what do you expect at this time of night? Phone during the daytime … Erm, what do you expect at this time of night? Phone during the daytime and the English may be open.



i phoned at around 4pm

I understand geordie accents fine. it was defo a foriegn person i spoke to and located abroad. Im gna pop into the TMobile shop during my lunchtime and hopefully they can sort me out.

Only time I've phoned them it to give them my PAC code to move my number over and it was an English woman, I assume it's also the cancellations team as the system asked to press the number if I had or wanted a PAC code
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